I had my first visit today to TOC and I was overly impressed with everything about it. I…read moreunderstand no medical facility is perfect and unfortunately things don't always go as planned but that wasn't the case for me. The charming lady that helped me check in couldn't have been nicer or more helpful. The nice young lady that greeted me and took me back to the examination room, the x-ray tech was great, they all were very personable and knowledgeable. The facility is impressive and clean. I couldn't have asked for a Dr. any more knowledgeable or personable than Dr. Branham. I want to thank everyone at TOC for an awesome visit and helping me.

The Dr is amazing. However the casting group I seen they were very rude and they all seem very…read moreunfriendly and acted very unprofessional when I needed my cast replaced due to it being higher at the toe by 2 inches. Not very happy with my experience and do not recommend them at all. Go somewhere else if you want a good experience as a patient.

I love Dr Carlson and his staff. I have heard nothing but great things about his care. I'm in the…read moremidst of PRP and Prolotherapy injections. Fingers crossed!

This place is amazing. I did stem cell, PRP and Prolotherapy for my knee here. Dr Carlson and his…read morestaff care about their patients and goes above and beyond to help. The treatments have definitely helped with my day to day living and I highly recommend this office. I consulted with several other places before selecting TRSM and I am so happy with my decision.

I've had appointments for chronic issues and also been a work-in with a broken bone. The wait has…read morebeen brief, the Dr's and staff thorough and helpful. I would recommend them.

They tell me to show up at 9:30, got here at 9:20 to check in and be ready. 10:30 and nothing. When…read morefilling out their paperwork they ask tons of information they already know. It took me 30 minutes to fill out their paperwork of questions THEY have already asked. A few of them were "why are you coming in today" you literally just did surgery on my leg you know why I'm coming in. Horrible website to have to add medication too, ALL of which they prescribed. Horrible way to add pictures to their website for your insurance card and drivers license. Super laggy website, long wait times, not a place I'll be back to. I broke my leg on a Tuesday night, eventually Thursday afternoon they get me in to check me out. Tell me to come back Monday for surgery, call Monday they say yeah nevermind come by Thursday so we can look at it. Here it is Thursday and what a joke this place is

Wow has anyone tried to make an appointment with KOC. I started off with their AI trying to make…read morean appt and ended up arguing with her! After hassling with this for about 20 minutes AI routed me to a a person - which meant putting me on hold for a long time and then telling me to leave my number and they will call me back!!! WHAT!! But I finally got a call back from a real person and attempted to make an appointment with a PA. I got an appointment for July (this is March). So guess I have to suffer for a few months or try to go somewhere else. The Drs there are great ...I've had knee surgery and had the best care from their Drs but there's improvement needed in the system of making appointments and long wait times for seeing someone. I don't dislike AI but this could have been better. Also we should be able to see a health care provider sooner than 5 months.

I spent 2 hours yesterday talking to a machine that refused to put me in contact with a human…read more Another hour today with same outcome I am in a lot of pain and really need a speciallast to look at what's causing it it's been ongoing for over a month and has gotten to the point I am ready to remove my own leg. I find it extremely frustrating that a facility as large as Knoxville orthpedic is that they cannot afford to pay atleast one person to answer a damn telephone. It should not be this difficult To schedule a Dr appointment and the fact that they make someone that's already In misery suffer thru even more unnecessary misery very unprofessional. only reason they got one star is because that's the lowest option. I hope they all get shut down.

Staff was friendly and helpful. The Dr explained everything thoroughly and answered all my…read morequestions. The only drawback was a long wait time. The receptionist said it was an unusually busy day and recommended other slower days with less wait times to make appointments.

I really want to love this practice. I've had multiple joint issues treated here, including a…read moresuccessful ankle surgery in 2019, and at that time the care and follow-up access were excellent. Unfortunately, my more recent experiences have been extremely disappointing. Last year, while being treated for two broken pinkies, the X-ray manipulation was very painful and, in my opinion, premature. I now have permanently bent pinkies and deeply regret not declining those X-rays. Four weeks ago, I had foot surgery here. The surgery center's billing department was frustrating to work with and provided inconsistent information about what could and couldn't be billed together. On the day of surgery, patients were asked to arrive very early only to wait over an hour. After providing a urine sample, I was left standing in the hallway while staff walked past without assistance until I sought help myself. Most concerning is the lack of post-operative support. This past week I've experienced severe pain around the surgical screws and have been unable to reach a live person despite multiple messages. After paying over $10,000 for this procedure, the fact that I may need to go to the ER because I can't get a callback is unacceptable. Based on my recent experiences, I cannot recommend this practice.

So called and they said they would contact my insurance to see what they covered. These people do…read morenot take insurance, but they didn't tell me that. Second they did not say that the initial consultation, and NOT with a doctor, was $85!! For what??? Will never go back. They are not upfront.

Been using acupuncture half my life and when the dr is top of the list it's a great science. Found…read morewest Knoxville acupuncture online and needed help with serious facial pain. Before and after surgery. Help was very good before surgery, The pain was removed. After surgery the healing was increased and the opiate withdrawal was very well received. If I ever need again in Knoxville this Dr is going to be the first.

I received Physical Therapy on my shoulder after rotator cuff surgery. The office was very…read moreorganized making sure I had all my appointments. The staff worked very well together dedicated and knowledgeable about the recovery of my shoulder. I would highly recommend this office.

My name is Heather Beeler and I had a major accident on January 8,2020 here am almost nine months…read morelater eight hours of trama surgery two compound fracture ankle s compound fractured forearm a broken wrist an a knee cap broke into and one ankle collapsed causing my pt to not be able to begin until not quite three months ago, I was devastated and felt like I'd never get to walk again and I saw a few different therapist s an wanted someone I could relate too the staff there is amazing in every way possible and the director Jack Ballard stepped up to the plate, an has my back he promised he would stay with me every step of the way and he's been amazing after not walking for so long a wheelchair,two heavy boots,stiff knee brace and wrist brace in just a few months I'm out of the chair boots all the braces already from walker to a cane an starting to walk with out it it's been the best care u can dream of and I used to work at a pt place very large in our area an there's no comparison to the level of care you receive at drayer karns, one last thing to show how special they really are,if I need to be seen by someone else Jack make s sure I'm comfortable with it an we talk to the therapist together they're all amazing and he's been true to his word to get me through this and came in one day with the soul purpose of my treatment. They're amazing and I brag on them to everyone I know. Everyone in my life is amazed at the progress and level of care and everyone I know wouldn't hesitate to go there,I would recommend them to anyone it's ok to go through the pain when you can talk an be comfortable it makes the biggest difference in ur progress ,if u need therapy it's the place to go everyone's amazing and will do anything it takes above an beyond even any Dr I've ever seen. Thank you Drayer,all the staff and thank you Jack u gave me my hope and spirit back an I'm walking thank you from the bottom of my heart!

Maggie, John, Allison, Carson, Matt & Daisy were all great! Ali at the front desk was always…read morehelpful. The Hardin Valley location is professional and friendly. The facility is clean. My therapy went great and I sincerely appreciate everything they did for me.

If I could leave 1/2 a star, I would. They are nice enough, but employed VERY questionable…read moremethods of treatment and absolutely zero oversight when doing exercises. Other PTs have expressed shock and said 'they'd never do that!' They don't have ice and will send you bills long after you're gone. I wouldn't recommend this place to anyone.

Dr Johnson is outstanding! He quickly diagnosed my problem and provided clear treatment options. I…read morehad a full post op recovery. Highly recommend this wonderful man!!!

Exceptional caring, considerate and professional Dr.. He has given me back my joy for life, after…read moreexplaining my options, following protocol from physical therapy to injections to surgery, and providing excellent care. Takes the time to listen and will not do surgery unless it's the only option. Checked with several other Drs., who all agreed he was the best. Love this Dr. and would recommend him to family and friends. Awesome man.