I am in town for the Olympics & I decided to purchase a set of cross skis here in Italy, support the local merchants. I found what I thought was a nice small sports shop & they looked well equipped & stocked to sell cross country skis. One positive was that the gentleman that helped me was very knowledgeable & understood that I was new to x-country skiing, that was great, that's about it for positives. Little did I know how rude & un-accommodating management is at Kraler Sport. I purchased skis, poles & shoes that came to 761, euros, 137,23 euros of that purchase was tax. I did not realize at the time of the purchase that I could get the tax back. I had not used any of the equipment, all the tags & so on were still on all the gear. I went back to Kraler to see if they could assist me somehow with getting the tax credit, wow oh wow were they super rude, without so much as a moment of consideration I was rudely told it was impossible to help me, that I should have thought of that before I made the purchase. I simply wanted to return the items, then immediately re-purchase the very same items & do what was needed to get the 22% tax back, it was 137,23 euros = over $168.00, I wasn't expecting Kraler to refund me the tax themselves in any way. They were so rude that I then requested just a refund, just take everything back, they again, said that was impossible. So, according to Kraler, if You buy something in Italy, You are stuck with it, ie: if You buy a gift for someone & it doesn't fit or they want another color or something along those lines, too bad, it is "impossible" to return things to Kraler Sport or in all of Italy, according to Kraler Sport, then the Kraler staff will ask You to leave when you want answers. Buyer be warned, DO KOT BUY FROM KRALER SPORT,STAY AWAY, unless you are 100% sure that Yoh really want whatever it is You are buying & there is absolutely no place else to buy whatever it is you are out to purchase, Kraler Sport does not believe in customer service. I have filed a dispute with the credit card company at this point, hopefully they can help me out. I was really happy with my purchase until I learned how rude & not helpful Kraler Sport staff are. read more
