@Bella H. Hello…read moreBella, My name is Audrey and I am a former tax accounting intern at Clark & Lowe law firm. I wanted to follow up with you regarding your review - I have had a professional relationship with the attorneys at this firm for a couple of years, and can assure you that strict protocols are followed regarding client privacy. Given the sensitivity of the information that is handled at the firm, there is a system of controls and checks & balances behind the scenes that is in place to prevent information breaches. The system of controls is deliberately not made aware to the interns to ensure that the system is not compromised, so just because you cannot see the security controls does not mean that they are not there. Additionally, extensive background checks are conducted before offers are given for the internship. With regards to your remark about the demographic makeup of the intern class, there is indeed a diverse group of people working at the firm - I myself am an American and have worked with people from many backgrounds. The firm's commitment to diversity and inclusion sets it apart from other firms. Clark & Lowe remains committed to high quality legal and tax services, and I can attest that client privacy is, and will always be, a top priority.

They hire bunch of unprofessional international students to work on your tax stuff. Imagine your…read moretax related information being exposed to a group of intern that don't sign any formal working agreement. Avoid if you can.

John, handled a civil issue on my behalf efficiently and professionally. He is as good as they…read morecome! Recommend without hesitation.

3rd year getting our taxes done here. The first year we sat down and spoke with Wes Harmon about…read moreall our finances to create a knowledgeable base to start. Since then we receive an annual questionnaire with last years numbers for comparison. Fill it out and drop it off with attached tax forms anytime during open hours at the front desk. They confirm name and contact info, off you go. They call if they have any questions. A short period of days later you get the call that your taxes are ready. The friendly desk staff go our your return forms and discuss anything new or pertinent. Sign on the dotted lines and render payment for their CPA services. If you need to pay taxes, you simply enclose a check with the provided forms and envelope at your timeline. If you are getting a refund you can mail in the forms at your leisure. We opt for e-filing, so they electronically file all our forms, and we simply mail in the confirmation page. Plenty of parking in this shared business park. Small comfortable lobby with refreshments offered for that first visit. Tasteful decor. Very clean and bright. I especially liked that our accountants office did not look disheveled in piles of paperwork and bursting file cabinets of the unorganized. Very business with personal touches of family. Years ago we learned the benefits of getting away from those do your own tax programs. Go with a professional if you want your money handled professionally.

Uses technology with clients and provides high level of service. I recommend Nichols and Company…read more Gwen is very supportive of Westerville Rotary and other community activities.

Dailey Law Offices handled our Estate Planning with the upmost professionalism and efficiency. I…read morewould definitely use Stephanie again for legal services.

Used twice. Uncontested dissolution and then court case to try to correct Dailey's mistakes. Both…read moretimes the only advice I could get from Attorney Dailey was one phone call before I agreed to file. After that, she refused to give any advice or guidance whatsoever. Each time I'd email, she would charge me $125 to receive my email then not reply. She charged me an average of $3,000/mo even when nothing had changed. I switched attorneys mid-case and my new attorney said I had a good case against Dailey for Negligence. Attorney Dailey completely overloads herself with clients and then does as little as possible while charging exorbitant amounts.

It is not easy for me to trust an attorney because in general they all have a conflict of interests…read more- they charge by the hour and I need to have the matter closed as soon as possible. Chris is one of the few I feel very comfortable with. He has handled several family matters for us. He was detailed, open and very easy to work with. I found Chris through my employer legal plan, but I used him since for the matters not covered by the plan.

Very friendly staff explained everything to me about my taxes and what info they needed from me…read more Was using turbo tax, but with them, I was able to save more from Federal and State. Plus, they electronically filed them for me. I will be using them for now on.

Very helpful! We have had some fairly complicated tax returns for the past few years because of…read moreMilitary service. Between over seas tax deductions and multiple state taxes with non-resident deductions they were able to help us out and get us the max returns year after year! If you have tax questions, this is the place to go.

I have used Arena & Harrison CPA's, Inc for the last 4 years for my tax return. Matt Ganz has done…read moremy taxes. He is so professional, kind, a wealth of knowledge. My taxes are a little tricky but are always completed in a timely manner. The staff is friendly as well. I'm so grateful for this CPA firm.

Beware! I passed…read moreover my tax documents to a Nick Arena (a CPA at Arena & Harrison) on 1/20/18, as soon as I received the necessary files from my employer. Although Nick said that he was free all of February it somehow took him until early March to finally mail me my prepared return (he offered to mail it since their office is 30 minutes away). Upon receiving the return I was asked to send it back because the CPA realized he could add another deduction - this was to be sent back at my expense. Upon reviewing the return I also noted multiple questions and concerns around various parts of the return, including that my student loan interest wasn't included. I mailed the return back on 3/7 and also followed up via email. There was no response via email or phone and finally A MONTH LATER, 4/2, I received the return via mail (extremely close to the tax deadline). When I opened the return NONE of the changes that I requested were made and no one reached out to me prior to mailing the return again to answer my questions, explain why changes wouldn't be made or to notify me that the original reason for sending back, the new deduction, wasn't going to be applied. Once again, I called multiple times and was finally contacted by the receptionist who informed me that the CPA didn't agree with my changes and the return was "accurate" from their standpoint. The accuracy of the return was extremely important because the CPA was saying that I owed thousands of dollars- clearly I wasn't ok with filing it with no context to the lack of changes and I felt unsure that the work was reliable. At this point I had signed nothing and paid nothing. So I sent the return back to the CPA (with USPS tracking) with a note letting them know that I was dissatisfied with their services and would be using a different CPA's services. I clearly didn't use Arena & Harrison's prepared files because I paid another professional CPA firm to file for me. The new CPA was able to do the return within 2 days and with a MUCH lower amount owed on my taxes. Now I've started to receive "past due" bills from Arena & Harrison. I called on 7/14 to let them know that I was confused as to why I was being billed because I did not end up filing with them and returned their files. The receptionist relayed that the firm partner told her "because they did work I am responsible for paying them". I asked for the partner to call me back directly and haven't heard back. (Once again, poor follow through.) I then filed a complaint with the Better Business Bureau and Arena & Harrison responded unprofessionally. They spent their time trying to make it sound like I was hard to work with (AKA-I was the root of the problem) and used up a large amount of "professional hours". They stated that the reason it took them so long to complete by return was because I kept emailing them new documents to use for my taxes - that is completely inaccurate. I met with Nick Arena on 1/30 and also hopped on the phone with him to make sure that he had what he needed. Luckily I saved all of the emails between us and can say with confidence that not only did I make things easy and provide everything upfront, but I was also very quick to respond if/when Nick reached out to me. I can also see looking through that threads that a LARGE portion of our email correspondences were of me following up asking for a status updates because the CPA was bad at following up or responding at all. My advice is to go elsewhere. I wish I would have done this myself. Arena & Harrison not only has communication/ follow through issues but they also have a clear lack of professionalism. I am shocked that they took the time to respond to my BBB complaint to make ME look bad as opposed to trying to rectify the issue. What they probably don't realize is that anyone reading that on BBB is going to take it as a red flag that they are unprofessional and have no accountability.

Fantastic customer focused law office. Joe was very helpful and professional. Extremely reasonable…read morefees. Very highly recommended.