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    Kourtney’s Kause

    5.0 (2 reviews)
    Open • Open 24 hours

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    British Swim School at 24 Hour Fitness - Eastridge San Jose

    British Swim School at 24 Hour Fitness - Eastridge San Jose

    4.5(17 reviews)
    14.7 mi•Eastridge, East San Jose

    If I could give zero stars, I would…read more As parents, we try to give businesses the benefit of the doubt. Unfortunately, our experience with British Swim School became one of the most frustrating customer service experiences we've had. After our son's very first class, we decided the program wasn't the right fit. We communicated that we would not be continuing and reasonably believed that our enrollment had ended. Instead, classes continued to be scheduled, our account continued to be billed, and no one ever responded to explain that a separate formal cancellation process was required. What makes this especially frustrating is that the school later showed us records of multiple phone calls they made after noticing our son wasn't attending. If they knew he was repeatedly missing classes, why wasn't that the moment someone simply said, "If you're discontinuing lessons, here's how to officially cancel"? Instead, they continued reserving his spot and charging our account. The amount of time and effort it took to resolve this was unbelievable. We spent weeks going back and forth through emails and phone calls, repeatedly explaining the same situation, only to receive lengthy responses quoting policy after policy rather than acknowledging the obvious communication breakdown. Eventually, after multiple discussions, they agreed to refund one month as a "courtesy" (the refunded month was August--even though we were still only in the middle of July when all of this was happening), yet they still refused to refund July despite the fact that our son never attended a single class that month. The experience left us feeling like customer service took a back seat to enforcing policy. Rather than asking, "How can we make this right?" every interaction felt focused on finding another reason to justify why they could continue charging us. We were also disappointed with the facility itself. After just one class, we knew it wasn't somewhere we wanted our son to continue. The pool did not feel as clean as we expected for a children's swim program, and the chlorine was so overwhelming that my husband said he could still smell and feel it on his skin for days afterward. My advice to any family considering this program: read every line of the contract, ask detailed questions about the cancellation process, and don't assume that telling staff you're not continuing is enough. Insist on written confirmation that your enrollment has been canceled. Otherwise, you may find yourself spending weeks disputing charges for classes your child never attended. There are plenty of swim schools that teach children how to swim. The quality of customer service is what separates them. Unfortunately, based on our experience, this is not one I would recommend.

    I enrolled my seven year old son here in July 2024. He took swim classes elsewhere when he was…read moreyounger but took a long break (one year) and basically needed to start from the very beginning. I found that the British Swim School teaching method is more effective than the previous swim school we attended. I noticed that my son was learning really quickly and was already floating on his back independently by the 2nd or 3rd class. Within the span of 7 months, he's already moved up to the next two levels, which is quite impressive. Their makeup policy is also very flexible, which makes it really convenient for parents. I highly recommend British Swim School.

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    British Swim School at 24 Hour Fitness - Eastridge San Jose
    British Swim School at 24 Hour Fitness - Eastridge San Jose
    British Swim School at 24 Hour Fitness - Eastridge San Jose

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    Kourtney’s Kause - swimminglessons - Updated October 2026

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