Staff at cutting table just on their phones. When you ask for help they act pit out…read moreOne kid was in the office chair on his phone Not sure where adults were that manage tnis place? Customer service is awful it's a big zero.

Lots of different kinds of fabric at great prices. The staff are professional and courteous.read more

I paid Palen music center $250 dollars for a PLEK. I asked for a plek a setup & a problem with the…read morebridge to be fixed. Danny the Luthier there i guess called & left a message saying No problem me & my associate will have this done in a couple days. I returned there call for two days & never got an answer or a call back. Called the store, Your guitar is here & done. They were doing a pod cast so it was very loud. & by the way they started making people pay for repairs & plek up front. They never offered to take me to another room or plug in to make sure I was happy with my guitar. They were super nice when I came in the first time but when I came to get the guitar they were rude. So when I got home, he did plek it I think but no setup at all. The neck had way to much relief. I took the strings off made sure my neck was level started checking it with my fretrocker 6 out of 24 frets were high. No wonder they make u pay up front. Nothing was done to the bridge either.Danny close enough strikes again. I nick named him that because I spent two days with him at the Palen shop watching him take people's guitars & be doing setups like action, neck relief nut height & being off quite a bit & say closed enough. lol I even saw him do that on one of the pod cast & then say , r u recording? ,Yes, whoops... He is very rough & disrespectful to other people's instruments. Several months ago I talked to Danny close enough on the phone. He was very nice to me & offered to help me with some things I didn't know how to do on my guitars. I had just gone through a heartbreaking divorce. Being able to learn from a real Luthier was a God send. I got to the shop & he scanned me & looked at me like I was a bug that needed squashing & never invited me to came in. I guess we were going to stand in the parking lot. Can we go in??? Yeah ok he finally said. Then he started to make fun of me for have my Jackson in a bag. It's all I've got bro... My emotions are already all over the place & this guy. So my fender needs a nut i just don't know how to cut one right & perfectly as possible not just close enough. Anyway he plek it & then tries to charge me for it. I had hard tailed the bridge so when u loosen the strings the bridge likes to come up on the posts so u have to make sure when u tune it back up that it's in the right place. So I tell him to watch for that. He tunes it up & just hits the bridge with his palm & it pops down. My USA fender stratocaster. He treated my 1990s Grover Jackson the same. None that ever got repaired. This guy had me crying to the point of suicide & mad enough to hurt him badly. Thank God I did not do either one. But I got over my divorce & Danny close enough being an ass. But I wouldn't ever do any business with Palen music center Springfield. Because this is how they treat people. Sincerely Brian Jacobs. Ps The frets were not polished. The nut slots were not cut to the string gauge I wanted. intonation wasn't set It wasn't tuned right. Nothing. Thanks alot Danny close enough! I will tell everyone how bad of a Luthier u r!

I recently purchased an amp head from Palen Music Center. Their website was easy to navigate, and…read morethey have a diverse selection of music gear. I received a quick response from Nash after the sale as a thanks and to let me know he'd follow up after the sale (which he did). Item was shipped out immediately and packed up well. Overall, great customer service ! I will look to Palen Music Center next time I need music gear.

This is a great antique mall except for the layout. There are a lot of hidden alleys and corners…read morewith booths tucked away where you can't find them unless you look, and the place is huge! There's a massive variety here with prices that are kind of high but not totally unreasonable. It's fun to look around but we didn't end up buying anything this time.

Bought some items advertised as uranium. Hot home found out they aren't uranium. Asked if I could…read moreexchange fir something that is uranium. Was told no. Didn't want money back just exchange. Will not be back .

I love the atmosphere there and the people working are very helpful and nice - not overly…read moredetermined to sell you something. Got my guitar restrung and cleaned super nicely in less than an hour even though they were super busy with customers. I always feel like its a treat to go there and play some of their instruments.

Highly recommend Ernie Williamson Music generally and Caleb Bankhead, specifically. I bought a Sire…read moreguitar a few months ago and just received a second Sire, a 5-string bass, today. Wonderful experiences. Prices were very competitive, both instruments shipped the same day I purchased them, and arrived quickly in great condition. Everyone I have dealt with at this company has been friendly and incredibly responsive. Calls, texts, and emails are all returned super fast. This is a great company! They will continue to get my business.

They referred what speakers would fit my car. I even called to double check to make sure it was and…read morethe lady had said yes it was almost guaranteed it. I ordered it, and they were shipped very fast, however when they arrived it was not even close, the only thing they got right was there was 4 speakers. They sent (4) 6.5" SPKRS. What was in my car was (2) 8" & (2) 3.5" Hi Fi told me that they sent the right spkrs. For my car. I then talked to the dealer and they said, that is what I had in my car was what came standard in my car. I then spoke to Hi Fi and they said that the dealer was wrong, they even checked with another audio company & were told they had the correct ones for my car and I was wrong. They approved return shipment (not the cost to ship) when they got it back they also charged me a restocking fee of 25% then when I complained they adjusted restocking fee to 75%. I did end up getting bank involved and then they gave me my purchase price (not the shipping) worst company to deal with and 0 customer service. Avoid, not worth the hassle.

Mark helped me with all the questions I had and I know what I need & want to buy now. Hifisoundsread more