I'm writing this several months after the visit... The staff was friendly but I couldn't find what I was looking for, which were coats for my lil granddaughters. But what did I expect, it was right after Christmas .. read more

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I went to Kohls today because I had Kohls cash. I hardly ever redeem it because I usually forget. I found something I was going to buy but I needed a different size. I asked the person at the register to help me order. We found it online. I was getting ready to pay for it Kohls cash and cash. She told me I couldn't use the Kohls cash when ordering online. When I questioned her about it she called "mom" who came over and also said no. Well I left the purchase and the Kohl's cash and the two very uninformed employees. I researched Kohl's policy and they are WRONG. you can use the KC online. KOHLS YOU NEED TO TRAIN YOUR EMPLOYEES BETTER. LOST A LONG TIME CUSTOMER AND A SALE. SMDH read more

I've been disappointed in the menswear departments at some department stores but that didn't happen today at Kohl's. This store was tidy and well stocked and the shirts department had a terrific selection with several manufacturers represented. I was able to find some good quality shirts in my size and in a style that I liked. The store is a bit spendy, though. $50 for each shirt with a buy one get one half off deal. So two shirts is going to end up in the $80 range. I think that seems a bit much. I actually ended up with four shirts but found that I didn't need two of them. The return was super easy and credited back to my card instantly. read more

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Doing an exchange and they tell me I have to find an item in the store exactly 56.00. I cannot get an item for less and loose the balance or an item that is more and pay the difference. Problem is 98% of the store inventory is priced ending in .99 I can do a return, however the return amount is 20.99. It really feels like the exchange policy is engineered to cheat the customer. read more

Kohl's - Department Stores Near Me - FLORENCE, South Carolina

I placed an online order because I am disabled and I can't drive. Customer service was called and they told me to return it to the store. I tried to find someone to take it without any luck. I called back and explained this. I was told they would email me a label. Two days later I didn't receive a label and did a live chat. I was told that no label would be sent and I would have to pay return shipping and I should find someone to take me to the store. I explained my situation again. The agent then told me she broke her ankle so she understood, which is not being disabled, but told me I would have to pay or have items that don't work. Terrible company, terrible service and I will never shop again. read more

This is a pretty typical store in the Kohl's chain which means it's often times expensive if you don't catch a sale or score something on a clearance rack. They've started a nice rewards program (no credit card application or anything) where they reward you for spending money there with Kohl's cash so we utilized that when my husband needed a new suit. All in all, it's a nice alternative to some of the other department stores in Florence. read more

I always find great buys on the clearance racks. You have to be patient and look through the racks, but it always pays off for me. I usually have any additional 20-30% off as well so it's a win/win for me :-) read more

Placed an order online but had to return part of it so I returned it to the store in Florence in hopes to do an exchange but was told I had to find something for the same exact retail in the same exact department. That is highly not likely to happen! I have never been told that about any other exchange I have taken back there. Plus the lady that was working in the returns department must have been having a bad day because she had a bad attitude. I used to love shopping at Kohl's but if this is how I will be treated I'll take my business elsewhere. read more

Let me start by saying that I will never step foot in the Florence store again! Almost every time I shop in the Florence location there is an issue. It has always been small things, but today took the cake. I scraped the side of a car in the Kohl's parking lot and did not realize I had done it. I went into the store to do my shopping. First, the owner of the other car was called over the loud speaker to the Men's checkout. Next, my car was called to the same location. I went to see about the problem. When I reached the checkout, the family(the dad, the mom and the teenage daughter) that witnessed the accident attacked me verbally and invaded my personal space. They were loud and I felt threatened. Not one Kohl's employee tried to diffuse the situation. In front of several customers these people continued to yell at me and kept circling me to make sure I didn't try to leave. When I asked the sales clerk if there was a security person in the store she told me I had to go to customer service to request their help! I was being harassed and threatened IN THE STORE. Realize that I was not trying to get out of my responsibility in taking care of me end of the situation, but Kohl's management dropped the ball big time. I will never shop there again and maybe not at Kohl's at all. I will be publishing my story on Yelp. People should be aware that they are not safe in this store. read more