A couple weeks ago, my kids dropped a bunch of money to have their car cleaned and detailed,…read morebecause they rescued a dog several days before and it was a mess. My son had cleaned it really well before taking it but wanted a deep cleaning. We dropped it off, left it all day, went to pick it up, and the car was not clean. I went back inside and told them and the lady came out and looked, and she took it back inside to do it again and said it would be about an hour. 20 minutes later the owner calls and says that he came down and looked at it and told them how to clean it and it looked phenomenal. We went to pick it up and I'm pretty sure it was just as dirty. Definitely wasn't our idea of deep clean. So they were like bring it back next week and we will clean it again. Um no, you didn't get it right the first two times. After the first cleaning, I wiped an alcohol wipe across the seat and it came back black Hair all over the seat. & dirt. & they were supposed to vacuum the back part behind the seats and they didn't even touch it, and even after they cleaned it the second time there was still dead bugs and animal hair. I even pointed that out to her the first time and they took it back in and they still didn't clean it. The seats were a touch cleaner the second time, but they didn't vacuum down by the seat (between the seat and the door) or wipe the door panels where the buttons are, or anything. And there are MORE stains on the carpet AFTER the "cleaning" (we do have pics before & after) I understand you can't get every spot out, especially on an older car, but you could at least vacuum beside the seats and wipe down the doors like you're supposed to do. they shampooed the carpets and wiped some supposed leather conditioner on the seats and threw some air fresheners in the little holders on the doors and called that clean. And it smells like they clean the carpets with dirty water or something. $250. And they said they'd "keep cleaning it until it's satisfactory" but don't do refunds How about cleaning it correctly the first time? A person shouldn't have to take it multiple times to have it cleaned when they paid for it to be done the first time. And they put a little plastic Jesus figure in the console, which apparently they do to all cars. AND IT WAS DIRTY TOO.

At first glance my car looked clean. When I took a closer look, there was an egregious amount of…read morepet hair still left in the car. $150 for detailing seemed like a steal. This is why. The pictures attached are from AFTER the detailing/cleaning. I would NOT recommend this place to anyone in the Richmond area. Gorillashine in Lexington may be more expensive but they will leave your car looking like it came off a factory floor. Very disappointed. The pictures are from the drop down middle console in the back seat, between the middle console and the driver and passenger seats, truck tie down, under the passenger seat, and the ceiling of the car. Very disappointing service product. I was hoping for something better but you obviously get what you pay for. $150 seems fair until you see the finished product. Very poor detailing. Not a good value. Not good quality cleaning. Customer service was very good however.

If anyone is looking to get their car detailed, ceramic coating, or some sort of imperfections…read moretaken care of....then Matt is the guy you are looking for. I HIGHLY....HIGHLY recommend this husband and wife team. They do a fantastic job. I am so happy with my car. I had been running it thru a car wash, and boy you sure could tell it. But now, it looks like a new car again.

From the owner: We specialize in paint correction and ceramic coatingsread more

An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

(Nick of time) I work for a fleet vehicle Company, I needed a detail like A.S.A.P!!! I found Shine…read moreLike a Diamond, spoke with the Owner Ray Diaz, Told him I wasn't from KY, and in a hurry to deliver on time. He told me to come on down he'll squeeze me in, Him and his staff was so Professional and accommodating they did a Beautiful Job on the fleet . and my Client was Extremely happy. I Highly recommend Diamond Shin. I'll definitely be back Thanks Ray!

From the owner: We are a Professional Automotive detailing business read more

I highly recommend Scott! He did an excellent job helping me with both my 2013 Ford Edge and my…read more1993 GMC Sierra. Scott was professional, honest, knowledgeable, and took the time to make sure everything was done right. It's hard to find someone you can trust when it comes to your vehicles, but Scott definitely earned my trust. He treated both of my vehicles like they were his own and went above and beyond to make sure I was taken care of. If you need someone who knows what they're doing and genuinely cares about doing quality work, I definitely recommend Scott. I'll be bringing my vehicles back to him whenever I need work done!

I had my headlights restored by Scott. The headlights look great they look like they're brand-new…read more And now I don't have to worry about them fading again. Scott did excellent work on my headlights. I couldn't be happier. Thank you Scott for the excellent service. Still looking great . Scott does excellent work

I called Detail Lex and spoke with Vicky. She explained the fees on what I wanted. I told her my…read moremajor issue with my husband spilling a protein shake on my back seats and that I had other stains as well. She put that in the notes so that it could pre-treated before-hand. We set up a specific date and when I talked to my husband about it, he wanted to see if the dates could be switched because of military requirements. They switched it and accommodated us very nicely. Our SUV seats were shampooed excellent!! I have a dog who sheds a lot. I had done a bit of pre-cleaning before I brought the car in....and I had done such a good job with that that they were able to waive the dog hair fee. Vicky was kind and really worked with my husband and I. I loved that they didn't push to have the outside of my car detailed too. If I need to have anything else done with my SUV, I will definitely be back here. Excellent work and excellent service!

Great service! Squeezed me in same day. I called needing a wash and the receptionist was so very…read moresweet. A+++

Fuckin dump no change machines and it costs 1.50 a minute. Straight shit hole I left mid washread more

Top notch ownership. Every weekend the wash is being upgraded, cleaned and tidied up by the new…read moreowner. New touchless washes are the best of the best and there are now card readers in the self wash bays. Vacuums are all in top working order and the bays stay cleaned out even after the weekend mudders roll through.