Great people! Went out of their way to help my keiki granddaughter with a life jacketread more

Brad is the only reason this review contains anything positive…read more We rented four tanks and weights during unsettled weather. Brad handled the situation exactly as a dive professional should. He checked certifications, discussed conditions, made sure we understood the risks, and confirmed we were prepared to abort the dive if conditions were unsafe. Professional, responsible, and respectful. Then there was Tracy. She was rude, dismissive, condescending, and openly unpleasant. I also heard the way she spoke about other customers when they were not present. Based on what I personally witnessed, this went beyond bad customer service. In scuba diving, attitude can become a safety issue. Divers must feel comfortable asking questions, raising equipment concerns, questioning conditions, and saying they are not comfortable. An employee who makes customers feel stupid or unwelcome for doing that can discourage exactly the communication that keeps people safe. I would not personally trust Tacy in a safety-critical interaction after what I witnessed. I also personally heard her make a comment to the effect of, "just take it from the lost and found." I am not accusing her of stealing anything. I am stating what I personally heard, and I found the comment inappropriate and concerning for someone working in a business trusted with customers' equipment and property. The contrast with Brad was dramatic. He handled the same circumstances professionally and treated us like adults. Afterward, I spoke with other local divers who described similar negative experiences with Tina. I cannot independently verify their experiences, so they can speak for themselves. I can only speak for mine. I believe management should seriously consider whether Tina Davis should continue representing this business. If this were my company, I would terminate her employment. I have also submitted these concerns to PADI Quality Management / Quality Assurance for independent review. For the avoidance of doubt, this review also puts management and ownership on notice of the safety and judgment concerns I personally observed. If a future incident involves similar conduct, ignored diver concerns, or unsafe shortcuts, I would be willing to testify truthfully under oath about what I personally witnessed, heard, and reported here. Brad deserves recognition. Tacy is the reason this review is one star.

A very smooth experience! We booked online, it gave meeting area instructions, times, etc. The…read moreteam was punctual, friendly, and knowledgeable about the boat! The views were amazing! Only thing that would make this 5 star is if the music would have been more prominent.

Such a gorgeous, relaxed day on the water. The crew were friendly (did I mention relaxed?) and…read moreknowledgeable about the marine life around us. Captain Damian used the light winds to carry us a few miles offshore, then apparently switched to electric power when the wind ebbed. It was blissfully quiet and peaceful. When we spotted whales surfacing nearby, mate Shaun dropped a microphone over the side and we were treated to the chorus of multiple humpbacks singing all around us - unbelievable! The crew kept us supplied with healthy snacks and hydration and good information about the baby, mother and male escort whales we were seeing. All and all, it was an epic morning experience off the West shore. Love to come back!

Major was the perfect captain Very accommodating &…read moreknowledgeable The best whale watching trip I've ever been on Absolutely recommend Big Shaka for a memorable experience

We had a great experience on our snorkeling trip! We even saw a few whales. We would definitely…read morebook again.

Awesome time with Chad snorkeling and fishing with my wife and kids! highly recommendread more

We did two tours with Captain Chad's Charters - one was a day-time snorkeling tour and another was…read morenight-time manta ray experience. Both were fantastic! We especially enjoyed our conversations with Captain Ryan and the bits of Big Island history he shared, and his signature banana bread was to die for!!! Captain Chad's skill in navigating challenging waters at night also gave us great peace of mind. Most importantly, special shout out to Yuta!!! He expertly and calmly guided us in snorkeling during the day and at night. We were able to see many incredible creatures while feeling safe since many of us are not used to swim in Pacific Ocean's powerful waves. PS. Beware of seasickness - take appropriate meds and have extra in hand just in case.

Loved the experience! The staff was very friendly (at the beach and on a boat). The vessel was…read moreclean so we could see everything clearly. Boat crew made sure we encountered every creature possible so they had to "chase" manta for a bit. Pretty good value! Highly recommend!

Buddy was the rudest, most insulting employee I've encountered at any type of Company, let alone a…read morehospitality business in the last 30 years. Zero stars merited.

HIGHLY HIGHLY RECOMMEND Holoholo Kai Charters! My husband and two daughters had an amazing time…read morefrom pick up to drop off! We were so lucky enough to be taken out to watch the fireworks on 4th of July and let me say, once you watch the fireworks from the ocean, watching from land will never be the same. Aside from the fireworks the stars are amazing at night with no lights around. If you've ever been on a boat at night you know that it's pitch black, but with the knowledge and experience of Captain Tyson and his crew we felt at ease cruising through the night. Whether you're cruising during the day or night Holoholo Kai Charters offers an amazing experience and we can't wait to cruise with them again!

From the owner: Explore the wonders just off shore with our water excursions, where each trip promises new sights…read moreand the thrill of discovery.

Captain G was awesome! We had the best whale watching experience!!! He was kind, fun and knew a…read morelot about Hawaii and the whales! We would definitely recommend Captain G with Oceanic Patrol!

Great day with Captain G. Saw lots of whales as well as a 2-3 day old calf. Very much appreciated…read morehis careful non-invasive approach. Especially enjoyed his knowledge of the history of the Islands.

I live on the Big Island but when my kids came home to visit and wanted to go sailing, we called…read more@KohalaSailandSea. We wanted an intimate experience rather than being with a big boat filled with strangers. This was perfect! Captain Steve was precisely on time for meeting us at the dock and beginning our sail. He and his 1st mate, Sarah, were attentive but not intrusive. They made us feel welcome, served us cold beverages and pupus. My daughter experienced a little seasickness and Sarah quietly noticed and brought her some ginger which helped to calm her belly. By the end of the cruise, my daughter was only wishing we had another hour to sail! I would highly recommend this small family owned company the next time you want to go out on the ocean. Their boat was super clean and well maintained. Those things matter! I will definitely use this company again. I am already looking forward to whale season! Mahalo, Captain Steve for making our sunset sail a family memory.

Great time with SueLang and crew. Truly an environmentally conscious sunset sail with our family…read more Even a stop for a quick dip in the soft waters of the Kohala Coast. We will definitely go back on our return trips to the Island. Mahalo

Hawaiian Adventures is by far the BEST ocean tour company of them all!! I went on their whale…read morewatching tour in March and then again on Wednesday. As a matter of fact, I loved it so much in March, I went on another one right after!! We saw so many incredible whales!!! Shane, the owner and his talented son Andrew and their staff including Kelsey give great informative commentary all along. This time, Andrew actually held the boat out there a bit longer as he spotted another whale!! We even saw a ton of adorable spinner dolphins gyrating out of the water! The highlight was a mama humpback with her 2-4 week old newborn calf. Why did he know that?? The size. They grow from 1500 lbs to 3000 lbs the first month!! They eat about 50 gallons of milk per day. Super interesting and super FUN!!!! We just home late last night but I'm already going to go back in February as that is the best month for multiple sightings. It's the best part of being in HAWAII!! ALOHA!!!!

Oh my gosh!! This was amazing. Mike showed us all the best spots in the Volcano Park. He knew where…read moreto go and where not to go. He is very knowledgeable about the plants and volcanoes. Please do yourself a favor and give Mike a call. You won't be disappointed.

We went on an almost 100% full (flower) moon. It was special to see the terminator line on the…read moreCelestron telescope - it had such great definition! The color of Mauna Kea with the moon shining on it was so magical all around us. There were some clouds that cleared pretty well by the end of our star gazing. We were the last ones up there so it got dark enough to see more than you'd expect with the moon. Jeff, our awesome tour guide, used a laser pointer to help us see the constellations we usually can't back at home. The images on the digital telescope like nebulas, the moon & star clusters were an amazing addition to have as keepsakes. My husband and I felt he made the tour a great balance of learning and fun. He had the group feeling like family before we even left from the pickup lot. Things to consider: I do recommend following the moons cycles booking this tour/your trip if this is especially important for you to see as many stars as possible. The sunset and views of the observatory's make it awesome anyways :) I struggled with altitude sickness around 12,000 ft. Jeff had made sure to let us know beforehand if we experienced any issues to speak up. I was hesitant as I know it would mean turning the whole tour around, but some tingling turned to dizziness and then a brief fainting. He immediately stopped the bus and helped ground me and make sure I was completely okay & coherent before letting me know our options for the tour. We made it up to the top with 2 more (included in tour) stops and I felt better with each one having more time to acclimate :) Thank you Jeff!! You handled this so professionally and I appreciate your check-ins for the rest of the trip. It's cold even with parka and gloves. It's so worth packing warm shoes and layers. The bus had ac and heat so that was great! Do it if you can! Awe-inspiring! Such an unreal environment that makes you wonder about so many things. Just take the precautions seriously, move slow and breathe deep.

Beautiful Scenery, but a Disappointing Experience…read more I really wanted to love this tour, and there were certainly some positives. Our guide was clearly very educated and knowledgeable, and his passion for nature was undeniable. You could genuinely feel his excitement about the flora and fauna (a word he was particularly fond of using!). It was refreshing to see someone so enthusiastic about the natural world. Unfortunately, the experience itself left much to be desired. My biggest disappointment was the waterfall. This was one of the highlights we were most looking forward to, yet we were given less than five minutes to actually enjoy it. We were hurried back to the van because the chocolate farm was apparently going to close its gates. I completely understand that the rain prevented us from hiking, and I certainly wouldn't fault anyone for making decisions based on safety. However, rushing us away from one of the main attractions was incredibly frustrating. What made this even more disappointing was that throughout the day, we were given approximately 15 minutes at farmers markets and an additional chocolate shop. It was difficult to understand why there was time for these stops but virtually no time to enjoy the waterfall. We spent approximately 10 hours on this tour, much of it sitting in the van. To make matters worse, the atmosphere was frequently uncomfortable. My husband and children were repeatedly chastised by our guide, and there were several interactions that felt unnecessarily rude. At one point, he asked a woman to roll down her window because she was occupying what he considered his spot, then proceeded to comment that people were "friggin idiots." Regardless of the circumstances, that kind of behavior felt unprofessional and made the experience unpleasant. I truly appreciate our guide's knowledge and love of nature, but enthusiasm and expertise don't necessarily translate into a great guest experience. For the amount of money we paid, I expected a much more enjoyable and thoughtfully paced day. We technically got to "see" a waterfall, but spending less than five minutes there hardly felt like experiencing it. Ultimately, we spent far too much time in a van, too little time enjoying the natural beauty we came to see, and too much of the day feeling uncomfortable. Sadly, I cannot say this tour was worth the cost.