I have been banking with Gate City for over decade and I can not speak enough volume about how much…read moreI love this bank. The employees - both tellers and on the phone - are friendly and realistic. Turn around on inquiries and emails is quick and detailed. If GC continues to be as good as they are today, I will never go with another bank.

Warm kind friendly small town people! My favorite bank of all time. Freshly made cookies and…read morecoffee. I can't say enough good stuff about this place. Free spacious parking. Everyone is so nice! If the whole world were this nice we would all be so happy. They have a REAL on site oven inside the bank. See pic!

Terrible customer service, I called in to rollover a 401k and was treated terribly, the person I…read morespoke with was openly hostile, rude and dismissive.

Absolutely the worst customer service I've ever experienced. Lied to me about handling check…read morecashing and made me drive 100 miles to be told I can't cash my check because I don't have an account. Wasted my time and money to be treated like a nobody. Garbage company.

I joined the UFCU when all the banks kept increasing all kinds of crazy fees. It's good because you…read morepay $25 to join & basically everything else is free. The debit card you get is rather funny looking and the online banking is a big antiquated, but it's free so hey. The only think that annoys me is that if you have a check you actually need to see them to deposit it (so it seems to me) the atms they have (including the one in this bank entrance) don't allow you to deposit checks.

I needed rolls of quarters and this bank was willing to give me $20 of quarters without being a…read moremember. I had been to two other banks who turned me down since I did not bank with them. I am new to the area and have not yet established an account. I will never bank with those other banks. The cash attendant at Wells Fargo was extremely pleasant to work with.

This company honestly has the worst customer service I've seen in my entire life. The branch won't…read morehelp you with anything instead will tell you to talk to someone online who will put you on hold and then transfer you until they tell you they can't help you. They do not care about you.

Stay away! Don't waste your time, money or breath with them. They've got a fellow by the name of…read morePaul who is suppose to be good at home loans, he's been in the game for over 30 years. He royally screwed up our loan twice, mislead us for months and months. Gave us false information, we had other banks look at his loan and work they were shocked how bad he messed it up then he ran credit multiple times for same loan in a short time. I'd stay far away!

Worked with Shana and she was so helpful. Made everything so easy and explained everything…read morethoroughly. I bought my house in 2012 and she still sends me holiday cards. Just a good person to work with.

This our experience and opinion. and would like to share our experiences and opinions but not…read moreinfluence any one's opinion because they might have a different opinion and experience. My parners and I love US bank online for all of our personal and business use! The complete incompetence in Sindy the bank manager has us starting the procedures to move all 7 of our business (Between us) and 6 personal accounts and investments to another bank. 100 percent of the time Cindy gets involved with something as easy as a deposit and or other transfers they get completely messed up. I have never had to deal any business with someone that is so (in my eyes) incompetent. I know all this is my opinion, but I have never, not even once had an easy transaction when she gets involved. I wish I could understand how she is not under complete surveillance and training from her supervisors. I do not recall ever having an issue of any sorts when the other tellers serve us. All the other tellers are polite and knowledgeable when serving us. We would love to stay but with so many issues, I cannot see that happen.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.