Probably the best customer service I have ever experienced! I ordered the Hawthorn short bib apron Monday night after hours and needed asap. I wrote a quick note on my order in regards to needing it in the next few days. I called the next morning at 9:30 am (they open at 7:30am which I thought was amazing, what business is open that early?!?). I spoke to Mario and asked if a rush would even be possible since every piece is made to order right here in the USA and usually takes 2-5days.
Mario said he had already made my order a priority that morning. He asked when exactly I needed to have the apron and assured it would be mailed by the next day. He asked where I lived to make sure that the shipping option I chose would get it here in time. We were experienced some tropical storm weather in Florida, so he also told me that if USPS was experiencing delays that he would ship it UPS at no additional charge to ensure I would receive it in time. Then, get this, I received an email within 4 hours letting me know that my order had shipped!!! Can you believe that?! I was shocked. Now that is AMAZING customer service!!!
I am beyond happy with Koda, their staff and products. Anyone who is looking for a quality, made in the USA product please don't hesitate to order from Koda. A company that cares! read more