Gary the owner is absolutely amazing. Had an issue with the storage unit when I first moved in and…read morehe immediately solved the problem even offering to help me move my stuff to a new unit on the property. Amazing prices and amazing customer service. This is what customer care is all about. People should take notes on how to have an amazing customer service from this business.

I would say this is the best place that any Soldiers can ever get when it's time for them to PCS…read more trucks, trailers, boxes, storage etc if you need them they have them but best of all is the outstanding customer service that they provide, absolutely unmatched. Definitely recommend this place to anyone! Thank you all for helping me and make my stressful pcs less stress!!!!!

Love this team! Every time I have used this location they have taken such good care of me…read more Courteous and always helpful, I will only use them for my moving and storage needs.

The people working here are seriously the sweetest, kindest, most helpful people in the world. I…read morenever review places, but because of the amazing customer service I felt compelled.

From the owner: Find out why Watertown locals are doing business with U Store of Watertown on Murrock Cir, as their…read moreSelf-storage facility provider with SSL security to protect your private information. Featuring great amenities for self-storage, including a clean and secure facility, and more -- if you need extra storage, U Store of Watertown has you covered. Give us a call today or rent your next unit online.

Fast and easy process. I rented a climate controlled storage. The facility and storage unit is very…read moreclean and secure. The staff is friendly and helpful. They not only offer a deployment discount but also provide a free uHaul as well as a lock for the unit. Highly recommend Diamond Storage.

I needed a storage facility for my stuff after I had gotten out of the military and my wife found…read morediamond storage. The owner was awesome and at the time he had a discount for military and the prices were really decent. The owner was very courteous and when ever there might have been an issue in the winter or any time he was quick to resolve the issue. Buildings are clean and lot is plowed in winter. I would highly recommend this business for your storage needs. Thanks Guy you were the best and thanks for ur pleasurable service when needed.

EVERYONE LISTEN UP this place are really good!! The flexibility, cleanliness most importantly, true…read moreto his customers and I wouldn't hesitate to recommend this place ANYONE!! Thank you for the outstanding customer service

From the owner: help customer with their needs.read more

Hands down the worst company when it comes to actually caring for their customers and doing their…read morejobs. I'll give readers a quick 11 step rundown of my experience. 1) Get to drum in May, they unload my stuff, break my dresser. Roommate visually sees them drop it and break it. 2) I call, when they answer and say someone will come look at it. And when no one shows after weeks and I start talking about it they "always get bad signal" and the call conveniently drops. 3) I call Army quality control and after they call Livingston all of a sudden I'm met with a nicer tone and for some reason my calls no longer get dropped or disconnected and my messages I leave get responded too. 4) I go to claim the broken dresser with the DD Form 1840 they gave us. They claim they need pictures. 5) I send pictures, they apparently aren't getting them. 6) I physically leave work, drive to their office during my lunch and show them pictures on my phone face to face. 7) They give me a form to claim damages. 8) I return form, email pictures, wait a month, no response. 9) Finally when I ask they say they aren't responsible (conveniently aren't responsible now that they saw the $1000 in damages they caused) and told me to take it up with the company that packed up everything in Georgia. They begin to no longer answer my emails or calls. 10) I contact American International and start a claim investigation, they return saying they did not damage Livingston damaged the furniture. 11) No response from Livingston, now I contact Fort Knox. Mind you they delivered and broke my items in June, it is November now and I'm finally finding out that Livingston is responsible. As it stands now, they try and string soldiers and families along. Their manager Paul Dillabaugh is going to try and deny and give you the run around if and when they damage your items. They have done this to numerous soldiers. So, a way ahead. WHEN they damage your items, immediately go to call the Fort Knox claims office at 502-626-3000 and they will tell you to go file a claim with the Transportation Service Provider (TSP). Remember, do this within 75 days of delivery, no matter what Livingston or the Fort Drum transportation office tells you. Hope this helps.

I received my shipment in June 2022. When the team opened the rear of the Penske truck everything…read morewas about to fall out. Nothing was wrapped in protective cloth material. All our expensive wood furniture was not wrapped in protective covering material. It was simply all thrown together in the back of the truck, with no regards of being strapped down or properly layered by tier. The leather couches were destroyed from being dragged back and forth against the walls of the truck. Every box was crushed from the weight of heavier boxes. My daughter's bedroom furniture was destroyed from the weight of heavier items being placed on them. Our master bedroom furniture was dragged on the bottom causing the underside and trim of the furniture to be ripped off. Some of the furniture has signs of water damage. Every piece of goods not placed in a box was covered in a brown substance. While moving the goods in the home, damages to the property were made. They failed to fix them. The Livingston moving company stated via telephone that they were the ones who loaded the truck. After being confronted about the damages. That team stated they were not the ones who loaded the truck, but after research and phone calls they did load the truck. Simply lying trying to blame SMYTH Moving Company for their failures. Livingston sent a supervisor out the investigate the damages and he simply stated it wasn't their fault. Trying to keep the blame off his team. I am disappointed that Livingston Moving Company would conduct business like this.