Called & made an appointment for will and trust for 7/5/2024. Spoke directly with Mr. Knudsen and confirmed he would be around on this day due to many taking a long holiday weekend and he said he would be there and would confirm with a call a day prior.
He did not say I would be meeting with another attorney.
On 7/3/2024 I got a call from a man (? Mr. Nelson) confirming "our" appointment on 7/5/2024.
I called back and left a message that I had an appointment with Mr. Knudson so if he was confirming that, yes I would be there so let me know, otherwise no.
I was taken by surprise thinking who is this? Is this someone with Knudson law firm? He did not say.
This is unprofessional and certainly not the way I do business.
I received no call from Mr. Knudson indicating that something came up so he was sending someone in his place, no apology, nothing.
When I make an appointment with someone, I expect to meet at the agreed upon date and time with THAT person unless some emergency occurs. That did not seem to be the case here.
It was a total waste of my time to set time aside for this appointment that never occurred.
And still no apology from Mr. Knudson.
Clearly, clients are not a top priority, at least that was the feeling I got. read more