(Lower Rating Not Available) It is not my habit to write critique on service providers--this may be my first. When I run into problems, I try to work it out or take my losses and chalk it up to 'business lessons learned.' I will make an exception given my recent experience with Knock-Out Plumbing in Port Aransas Texas. Short Story: My rental property in Port A suffered burst pipe(s) in February following the thaw from "Snowmageoden". My property management company called Knock-Out Plumbing to find the leaks and repair. I cannot speak to the quality of workmanship--I frankly do not know, but there are no more leaks. Thank Goodness. But I can speak to the incompetence and unprofessionalism in the way they run their business. First, the cost was extremely high; I can live with that. Second, their invoice listed materials, but I asked multiple times for a breakout of costs (materials, labor) as my insurer will need that; "... we don't do that." Third, the office staff - Megan - is about as rude and incompetent as anyone I have come across in years; and she does not listen (how hard is it to take down a credit card number?). There are certain people that should never be customer-facing; Megan is the poster child. Fourth--and this is what brings my pen to paper--they charged me $210 more than I agreed to pay (my bill as $5,180 and they charged me $5,390). The comes another ride response, "...oh we told you there would be a 4% fee for using Square ..." Not true; I did not, nor would I ever, agree to a 4% fee ... merely on principle. I have dealt with literally hundreds of service providers during my 45 years in business. I have had all measure of experiences from great to poor. This is among the very worst. AVOID KNOCK-OUT PLUMBING AT ALL COSTS.
R/ Michael. read more
