On behalf of my employer, I asked several companies to provide a proposal for a new lease on a new copier. We met with several companies, all of whom provided proposals with reasonable pricing. However, we knew almost immediately that we were going to select Knight Office Solutions.
Upon their arrival to our office, it was apparent that Scott and Donovan were not your typical salesmen. They did several key things that stood out right away, things that in my book, every salesperson on the planet should learn. The first and foremost, they were relaxed. They didn't try to charm, overwhelm, intimidate or sleaze their way into a sale. They were down-to-earth and comfortable, just as if two old friends had come to the house for a visit. This allowed me to relax and really focus on the meeting, as I wasn't worrying about how they were going to try to hustle us.
I also noticed they both appeared genuinely happy to be there and really seemed to like their jobs. Their love for their work, and their respect for their team, shown through brightly as we went from first meeting to install. You can't buy loyalty like that and it speaks volumes about how Knight Office Solutions must treat it's employees.
In addition, I noticed that Scott and Donovan were very quiet during our original meeting. They did not try to put on "the hard sell", they just listened to what I said and asked questions that no one else had thought to ask. They took time to put together a thorough proposal and upon it's delivery, they were not pushy or aggressive about getting an answer. This was greatly appreciated, as most of the other vendors felt the need to call and email continually, causing great stress and frustration.
The Knight Office Solutions proposal addressed all of our needs and then some. Their "outside the box" solutions also came with a price well under our current payment, but did not compromising quality. Instead of less, we received much, much more. They surpassed our expectations, presenting us with solutions that no one else had thought of, and provided a proposal process that was a painless and stress free.
Finally, their dedication to customer service has continued from the proposal process to current. Scott, Donovan, and their technical team, are still extremely attentive to our needs, personally making sure that every little question and tweak has been fully addressed. The staff is happy and they continue to share positive comments.
There are several other wonderful things I could mention here, however, rather than digress, I highly recommend you do yourself a favor and call Knight office Solutions, even if you are still in a lease. You will be glad you did. read more
