Hello All, Today I received a call from a Knapp representative. I declined the call as I did not recognize the number. I then reviewed the call via voicemail. The Knapp representative asked me to return his call so he could assist me with my previous complaint. My return call was a 100% different experience than I previously had with Knapp Bookkeeping Service. This specific Knapp representative was thoroughly interested in what issues previously occurred and how he could make my negative experiences turn into 100% positive outcomes. Bottom line, this evening I received a full refund back into my account in the amount of $275.00. Because this specific Knapp representative took his time to sincerely communicate with me, to show sincere interest in not only my issues, but sincerely treat me as he would want to have been treated under the same circumstances, I am changing my overall rating to 4 ****. In fact, I am highly considering using Knapp Tax Services next year. Thank you, Josh, you are a great asset to the Knapp Organization. read more

Highly Recommend Knapp Business Solutions for Individual Tax Services! Working with Knapp Business Solutions made filing our taxes stress-free and straightforward. Their online system was extremely easy to use -- uploading documents was simple and quick. I really appreciated the consistent communication throughout the process; we always knew exactly where our return stood and what to expect next. On top of that, they took the time to explain things clearly, which made the experience very educational. It's rare to find a tax service that's both efficient and informative -- Knapp Business Solutions truly delivers on both! read more

Outstanding Service and Expertise! Knapp Business Solutions has been an absolute game-changer for our business. Their team goes above and beyond to deliver tailored solutions that actually make a difference. From financial analysis to process automation, they bring deep knowledge, professionalism, and genuine care to every project. Communication is clear and responsive, and they always deliver on time. If you're looking for a partner who treats your business like their own and consistently exceeds expectations, Knapp Business Solutions is the one. Highly recommend! read more

Knapp Business Solutions Tax Planning is amazing! They did a great job and helped me understand so much more about how taxes actually work. Everything was explained clearly, and I walked away feeling confident and informed. Highly recommend! read more

We have always had GREAT service from Knapp Business Solutions until this year. We have been working with them for three months trying to have our taxes filed through their business. Their preparer made several mistakes, which caused a lot of extra work for us and left us uneasy with how accurate our filing was. We got to the finish line, and I expressed that I was not willing to pay the $1200 tax filing fee because we did not receive $1200 worth of service. They offered a $200 refund, which was also not satisfactory because we did not receive $1000 worth of service. Rather than communicating with the client and offering a compromise, they told me on March 26, 20 days before our taxes are due that ' the decision has been made that they can no longer provide us with tax preparation services.' I am highly disappointed with the level of competency of their tax prep professionals and the lack of communication when issues arose. read more

We had Knapp for our payroll taxes and accounting what a nightmare we have now dug into payroll we have thousands in fines they never filed with each state we also paid fines for late taxes filed this has been a disaster NEVER USE THESE GUYS THEY ARE AWFUL does anyone know who to report them too? They forced us to pay the filing for our personal taxes even tho they did not file and held our payroll from our employees until we paid even tho they had nothing to do with each other they are liars cheaters and fraudulent read more

My experience with this company was not pleasant and cost me over $30,000 lost. I brought to the attention of the tax leader that he omitted valid deduction, as usual, him was arrogant and contradicted himself. I think he was more upset that I have no need for their other services. Please stay away. read more

We have used Knapp for nearly 1 year and could not be much more pleased. They are busy, so while we don't get spoiled they do respond VERY thuroughly most times and within a reasonable time-frame. They have been supportive and detailed in their review of how we do things and VERY helpful in planning for future decisions. We have worked with over 4 other "tax professionals" and the others could not have been less helpful in comparison. Additionally Knapp has been gracious and humble in how they approach service for us which is ALSO better than my previous experiences in this industry. Keep in mind when choosing vendors for your business - not everyone is a perfect match - we did our due diligence afte learning the hard way.... AND we are VERY happy with Knapp. read more

I was a little surprised at the cost. However what they offer is well beyond just a tax return. With my tax situation they were able to provide help with my IRS notice, help to correct my mistake on my previous return and even help to maximize my return. Their customer service is above and beyond. I found them through Dave Ramsey. Talked to Ced who helped to relieve my stress as he explained their approach. They will help adjust my withholding through my tax return. They have even been able to advise on some new things for this year. They even helped with recommending a good business structure for my new business. Looking forward to work with these guys. The Knapp family has a great team. Thank you! read more

I wouldn't choose or recommend Knapp Business Solutions. I was introduced to them through Dave Ramsey ELP program. I signed up online for a consultation (150.00) down. While professional on the phone initially after our consultation I was informed that my services would be between 800-900$. After taking a big breath and knowing that my situation has never warranted a 900$ service for taxes, I said I'll be taking my business elsewhere and would like a refund. I was told by Ced that he would have to talk to the owners, new tax laws where put into place and they were in the middle of a busy tax season. I asked if he could get back to me within a week or two. He couldn't promise anything. So, I made 3 more phone calls to him over a month and I got the same song and dance until my last phone call. When he told me the same thing I said I would leave a review online. He then became upset and shared his woes of hating reviews feeling like they were a threat. I then replied, "I will be hearing from you within 72 hours?" He said he couldn't promise anything. 15 min later I had a refund. Save your time, money, patience and do business else where. I was able to contact the ELP team at Ramsey Solutions and had a great experience sharing what had happened. read more

I signed up with KBS because they are a Dave Ramsey ELP. This turned out to be a huge mistake. I have never experienced a more frustrating and unprofessional experience with any tax service than I have with these people. To start, they offered a coupon early in the year for their services. It is not clearly stated on their website or in any email I received that this amount was a "down payment". After filling out their questionnaire so they are aware of my tax situation and gaining access to their document system, I had questions about my specific tax situation. Shawn Nelson kept telling me he had to ask someone else on the team and get back to me with an answer. Well, that didn't happen. After three attempts of trying to get an answer, I gave up. Next came the phone calls to "hurry up" and upload my tax documents...WHY? We have until July 15th and I still haven't gotten any answers to my tax questions yet! KBS began complaining that they couldn't reach me by phone, despite the fact that I emailed them on several occasions that I work in a classified area and I am without my cell phone all day. Then after calling Shawn Nelson several times in a week, he hands me off to Syth Howell. In a poor attempt to answer my question about filing my business privilege tax return, Syth says I must file it on my own. Still didn't answer my question and contradicts what Shawn Nelson told me which was KBS would take care of the business tax filing for me, as they should. Syth then complains that he has not received any of my tax documents and can't answer my tax questions without it. WOW, this is horrible customer service! I made several attempts to call Syth by phone and left several voice messages to have them unreturned. I finally get an email on 04/10 from Syth saying that if I am unhappy with their services and feel the relationship cannot be "repaired", they will give me a full refund to date. So I replied to his email stating I wanted a full refund. Syth replies that he has now handed me off to the "owner" Nick Knapp and I should be receiving a phone call from Nick. I took the initiative to call Nick rather than sit and wait for a phone call that may never come according to their track record. Nick was apologetic at first, but when I stated that Syth offered a full refund to date and that is what I wanted, Nick's tone changed and decided to take a "bully" approach which did not end well for him. Nick stated that with the time his people spent preparing my account, there are no refunds. He then informs me that the money I paid with their coupon was a "down payment" for my taxes. This really upset me since they had my questionnaire for 2 months and never told me what my total tax preparation fees were going to be. Nick then precedes to tell me that since there are no refunds, I am "stuck" with them doing my taxes. I let him know that I am never "stuck" in any situation and reminded him that Syth offered a full refund. Nick states that Syth was out of line and broke company policy by telling me that and said there are no refunds. So Nick has an employee he hired, that took it upon himself to break company policy by offering a refund and this is my problem how? At this point I am furious and fed up with Nick. I let him know that I will not be using his services and I will get my money back when I file a dispute with my credit card company send them a copy of Syth's refund email. Nick was angry and realized he could bully me any further and told me to do what I felt I needed to do. So folks, this is the service that you can expect from Knapp Business Solutions where you have a company owner who doesn't train their employees about company policy and refuses to honor an offered full refund. No thanks, I will take my business elsewhere. read more