To clarify my original post, this is one of the best Vet clinics I have used, and continue to use…read more Dr. Kmak treats not only the patient, but the human as well. She knows that the lives of pets and their humans are intertwined and she goes above and beyond to make sure all are treated!

After my cat spent the night in the ER for facial trauma, we were told to see her regular vet first…read morething that morning for dental X-rays. I called Aragon as soon as they opened. The front desk said a doctor needed to review her ER records before scheduling her and promised a callback within two hours. I arranged for the records to be sent over and followed up twice. Three weeks later, I still haven't heard a word. With no direction from Aragon, I started calling other veterinary practices. Thankfully, one that had never seen my cat before understood the urgency and made room for her that morning. She ended up needing surgery and was taken in within the hour. The dental X-rays revealed a fractured tooth, but also something completely unrelated to her injury--a retained root from an extraction Aragon had performed more than two years earlier. When Aragon removed that tooth, they recommended doing it while she was awake, without anesthesia. I was a first-time cat owner and trusted their judgment. No dental X-rays were taken afterward to make sure the extraction was complete. So my cat had another extraction site to heal from, and I'll never know whether that root had caused discomfort this whole time. What makes this worse is that after three years as a patient at Aragon, they couldn't even return a call when she needed help--it's just wrong. For those wondering about Aragon more generally, I'd probably limit my expectations to routine checkups and vaccinations. Aragon is often recommended for being affordable, but this experience made me reconsider. For example, I later learned Aragon does not have dental X-ray capability. Had I not found another vet with that equipment in-house, I would have spent substantially more on emergency care at SAGE or Omega's San Francisco location (because their closer San Mateo hospital lacked dental X-rays too). If you're trying to get a sense of their pricing, I paid $414 for a urinalysis, including urine collection. Also worth noting, results are communicated verbally, and copies of reports aren't routinely provided, if that's something that matters to you. Other reviewers have described the front desk as rude. I just thought they seemed like unhappy people, always annoyed for whatever reason. I could overlook that, but not the lack of response when my cat urgently needed care. I've since transferred my cat to the practice that performed her surgery. It's unfortunate that it took an emergency to realize I couldn't count on our vet of three years, but I'm grateful to have found one that went out of its way to accommodate a new patient, treated her with such care, and got her into surgery that same day. They also offer more services in-house and greater availability at comparable prices. That's the kind of care every pet deserves.

The experience with VCA was the best in years!!! I initially called in to get an urgent care…read moreappointment for my dog. First, the receptionist did not see any opening at her site but was so kind to see if there is any opening in another side. She even called me back (w/o being asked) if I want to take over the spot that just came up! Then, Dr Becker... I have not seen the Dr. who examined our difficult dog as thoroughly as Dr. Becker in years and explained her observations and potential treatments we can choose from. She put no pressure to us but helped us select what options we would like to go. Finally, the technician who provided the final shot to our dog was super friendly and communicative. From the start to end, they are all super kind, efficient and effective at their work. Cannot thank them more...

We started going to VCA San Mateo about six months ago when we adopted our puppy, and overall we've…read morehad a great experience. The medical director, Dr. Bolich, is wonderful. She's incredibly smart, compassionate, and genuinely cares about the animals she treats. Even though she's very busy, she always makes herself available and takes the time to listen and make sure I feel comfortable with what's being recommended for our little pup. I really appreciate that she's open to feedback and easy to talk to. I trust her advice and also think she's just a really cool person. The office staff is also great. They're kind, friendly, and usually try to to get back to me quickly. I've only met one of the other vets, Dr. Becker, but she was also fantastic. Highly recommend!

Dr. Shih and her staff are absolutely amazing. Extraordinary care & compassion. Recently had to…read moreput to sleep my 18 yo cat. Dr. Shih was so incredibly gentle and patient, my sweet girl was purring right up to her last breath. So grateful for Dr. Shih.

I took my dog to this hospital after moving to the area. Initially, the veterinarian seemed very…read moreattentive, compassionate, and genuinely concerned about my dog's well-being. Unfortunately, after two visits, my dog's symptoms still hadn't improved. The vet asked me to follow up once they received the medical records from our previous hospital so we could discuss the next steps. However, despite calling twice a week for two consecutive weeks, I never received a single callback or update. I was completely ignored. It's incredibly disappointing and frustrating, especially when you're worried about your pet's health and relying on a veterinarian for guidance. I would not recommend this hospital. While the initial experience seemed promising, the lack of follow-through and communication left me feeling that my dog's well-being was simply not a priority. Pet owners deserve better, especially when their animals are sick and need ongoing care.

I've been taking my senior Chihuahua mix to South Hillsdale to see Dr. Magner for acupuncture and…read morelaser therapy for almost a year. He originally went in for acute back pain but has been back regularly for palliative care for his arthritis and kidney disease. It has made a tremendous difference in his comfort level. Scheduling is always easy - either online or at the front desk - and all the staff are always friendly. The room for acupuncture is very comfortable for both me and my dog, with air purifiers, a white noise machine, and a heat lamp if needed (which my dog loves). Dr. Magner is gentle and kind. She thoroughly explains her treatments and has recommended many ways for me to help my dog be more comfortable in his senior years. I am very grateful to have found South Hillsdale and Dr. Magner.

I was able to make an appointment and send records without an issue. But I didn't like the vibe of…read morethe place. I heard the staff and vet talking outside the room door about whether my cat is really the breed I said she was. The vet made strange comments such as telling me that their hospital is not just for vaccines? When that's literally what they do and what I came for. Vaccines were pricy. I was a little surprised that they took my cat to the back when I'm normally present for something so quick. But other than that it was a seamless transaction

We have brought our dog here since she was 10 weeks old…read more The clinic handles her with a lot of care and has been patient with all our questions as first-time dog parents. They're also proactive about scheduling so we can lock in her next vaccine or wellness visit before we even leave, which has made it easy to stay on track.

I've been going to this pet clinic for over 15 years with multiple pets. I just rescued a dog named…read moreSofie who is about 3 1/2 years old. I've taken her too many places to get her anal glands, excreted,, and this was the first place that they told me that I should sedate her with trazodone and gabapentin before I brought her in. To be honest with you, the Vet tech was quite rude. I was pretty taken a back, considering I've taken her to many other places, and they just put a small muzzle on her and extract her with no problem. Their rebuttal, was that they had a different philosophy and that if I didn't sedate her that doing the extraction could injure her. I laughed because I had a Chihuahua and they muzzled my Chihuahua six months ago. So they are being pretty hypocritical. Basically I'm upset because I had been a loyal client for over 15 years with multiple pets, and since I disagreed with their tactics of sedating my dog before an anal gland excretion... They thought it would be best if I'd go somewhere else. They also said that sofie had deep anxiety and was in a state of fear. Sofie was uncomfortable, but so are most dogs going to the vet. I've never had this problem with this vet team. But, the dynamics have changed and Dr.G would rather drug my dog than put a muzzle on her. Yet.. they felt good putting a muzzle on my 17 year old Chihuahua 6 months ago. Definitely going somewhere else where the veterinarian team are more confident in their skills, professional and know how to communicate. They definitely have a lack of loyalty.

Can't say enough good things about this place. My dog Herschel was hit by a vehicle and they got…read morehim in right away and took great care of him. Everyone was incredibly kind and kept me updated the whole time. They explained what they were checking for, what they found, and made a really stressful situation a lot easier to deal with. Thankfully Herschel is going to be okay, and I'm very grateful for everyone who took care of him. Great people who genuinely care about the animals they're treating. I would absolutely recommend them.

I'm incredibly grateful I found Dr. Z and his team at Indy's Place Pet Hospital. My lab, Gunner,…read morewasn't himself, so I took him to the vet I've used for many years. Their x‑ray machine happened to be down, and they suggested urgent care because they suspected a heart issue. Instead, I decided to take a chance and bring Gunner to Indy's Place -- and I'm so thankful I did. Maddy at the front desk was professional, kind, and able to get us in quickly. From the moment we walked in, the compassion and professionalism of the entire staff were obvious. Dr. Z examined Gunner, ran the necessary tests, and completed the x‑ray. He listened carefully to my concerns and talked through what would be best for Gunner. What truly stood out was that Dr. Z personally called me around 8:30 that same evening to check on Gunner. In all my years at my previous vet, I never once received a follow‑up call like that. It showed how deeply he cares for his patients. Fast forward two weeks -- after starting the medication Dr. Z prescribed, Gunner is feeling like himself again. He still has heart issues, but at 12 years old, we're grateful to see him comfortable, happy, and back to his sweet self. If you're searching for a new vet, RUN, don't walk, to Indy's Place Pet Hospital in Foster City. They're located in the back area of the Marlin Cove Shopping Center -- you'll need to turn in where deliveries are made -- and the hospital is clearly marked with plenty of parking. We are forever grateful to Dr. Z for helping Gunner when he was in a serious state. Indy's Place will be our veterinary home from now on.

I have been working w/ Bay Area Pet Pals over 5 years and have received nothing but a stellar…read moreservice every time. All of the petsitter I worked has been great, very easy to communicate and extremely friendly with our three cats. Any time we leave for travel, I reach out to them and arrange an in house pet sitting service and Lynda is able to accommodate the dates or any changes that might happen. her response is always timely and she collects all the information to ensure the pets taken care of properly. Her team spends appropriate amount of time in each visit with the cats to ensure they are stimulated, fed, cuddled and had fun while being at home. I strongly recommend them!

I attempted to schedule dog walking for my dog months ago in advance for entire summer. Not anyone…read morewas available to walk my little pip squeak dog. BAPP needs to hire at least 20 more walkers is my recommendation. Can't find the words to relay to you the disappointment of my dog stuck at home when he would rather go out for a lunch date with a cute dog walker to scratch his nose, tease him by tugging his tail, stopping into the backyard to play a quick game of fetch before being let back into residence. sniff sniff, sniff sniff and woof woof

Dr. Gadde has been incredibly empathetic, thoughtful, and attentive. My experience with him during…read morean emergency visit was exceptional. He was on top of everything, followed up promptly, and even took the time to call on his day off to check in on the blood work. His level of care and dedication truly stood out to me. As a pet owner, it was incredibly reassuring to know that my pet was in such compassionate and capable hands. This is exactly the kind of care and attention any pet owner would be grateful for. I'm very thankful for Dr. Gadde and the care he provided.

I recently changed my vet clinic and began Care With animal Cove Hospital and Dr. Gadde. I asked…read morehim for his advice regarding my little dog Ernie's chronic colitis that causes him to have frequent, bloody diarrhea, abdominal distress, and sleepless nights. Dr Gadde recommended Animal Biome gut restore. Even before we have finished the 30 day treatment his poops are normal, he no longer has diarrhea, and we both sleep through the night. I highly recommend Dr Gadde and his staff!

**PLEASE bring your pet here. **…read more I came here during an emergency when my dog, Maya (15), suddenly collapsed. I was scared, and so was she. From the moment we walked in, we were met with so much kindness and compassion. Maria and Kara greeted us at the front desk and were both incredibly sweet. I explained that my sweet Maya, a Jack Russell/Chihuahua mix, is very anxious around strangers. They immediately brought us back to a room, got us settled, and allowed me to hold my baby while they took care of the paperwork. That small gesture meant so much to both of us. Everyone who came in to check on Maya was gentle and compassionate. When they needed to take her to the back, they reassured us that she was doing okay and made sure to check in with us and provide updates about every 30 minutes or so. After each procedure, they would bring Maya back to me so I could hold her. They understood that being with me helped her feel safe and at ease, and I will never forget that. Dr. Hart was incredibly kind and patient. She answered all of our questions and took the extra time to explain everything because she could see how worried I was about Maya. More importantly, she understood that my priority was not pursuing curative treatment at all costs, but making decisions based on Maya's **quality of life**. She truly listened to me, respected what I wanted for my baby, and helped ease some of the fear and uncertainty I was feeling. I cannot express enough gratitude for the love, compassion, and dignity they showed Maya. During one of the most frightening and emotional moments for us, they made us feel heard, cared for, and safe. And Kara was absolutely wonderful. Before we left, she took the time to answer all of my questions, provide education, and make sure I understood everything. She was so warm and comforting that she truly made me feel at home. I will forever be grateful to Maria, Kara, Dr. Hart, and the entire team for the love and care they provided to my Maya. Thank you for treating her not just like a patient, but like the precious member of our family that she is.

My dog Fitz was brought to Lenity on 8/14/26 with bloat, and I don't…read moredispute that the initial emergency care was necessary. What happened next is why I'm writing this. On 8/16, while Fitz was hospitalized under their monitoring with a nasogastric tube, he chewed through and swallowed a ~7-inch segment of the tube. When the vet discussed this with us, she didn't tell us the tube's length. When we asked about our options, we were told exploratory surgery was the only way to know what was happening inside, and that Fitz "would die" if we took him home -- despite us repeatedly declining exploratory surgery due to his age. Only after we requested his records did we learn the radiology report had stated "Endoscopy is recommended for retrieval of the esophageal foreign body." That recommendation was never disclosed to us when we were asked to make urgent decisions. We were charged $3,500 for the endoscopy plus $679 in anesthesia to retrieve their own tube -- on a $17,841 total bill. My formal written dispute was denied, and the complete records I requested (including incident documentation) were never provided. I've filed a complaint with the California Veterinary Medical Board. Pet owners deserve full disclosure before authorizing treatment. We didn't get it.

I called to ask about my 18 week old kittens breathing, which seemed rapid. I spoke with Nina and…read moreshe had me text them some videos. After a short wait, she called back and said she reviewed my videos with her team and assured me that my kitten looked perfectly well. She was super patient, kind, and informative. Really appreciated her support and though I thankfully did not have to bring my pet in, I would feel a lot more comfortable going to this vet just based off of her level of attention and care. Thank you Nina!!

Last Thursday our sweet sweet Layla crossed the rainbow bridge. She was my GF's soul dog and I was…read moreso grateful to have been her dad for the last 3 years of her life. My GF was having a very difficult time, as expected. From the bottom of my heart I am so grateful for the kindness, patience, and care that every single member displayed that night. Everyone should be so proud of how they treat people going through such traumatic experiences. Again, thank you so so much for the kindness displayed that night. I can never thank you enough