When we decided to retire early, we started working with Amanda at Transition Health Benefits. She…read moremade it easy to understand our options with purchasing insurance on the marketplace and took care of all the work. Her communication skills are exemplar. I highly recommend working w/her for your Health Benefit needs. We've continued to work with Amanda in the years following retirement and she is excellent. Answers all of our questions and takes care of our needs. Highly recommended.

The previous company that I patronized was taken over by this company. The transition between the…read moretwo companies was not desirable in my opinion. From my understanding, I was supposed to get an initial contract to help transition over but never received one, but eventually get the service that I needed . But unfortunately I had a question concerning my case and received no response via email

I would give 0 star if I could. As an insurance agent, I scheduled a medical exam for my client on…read moreSat. I called and was told it has been confirmed in their system. Guess what!? No examiner showed up and there was no call or email to notify or explain to us. Nothing! My client got very upset and now I'm facing the possibility of wasting several weeks' work and thousands of $$ in commission! Very unprofessional!!!

The people there were very courteous and professional. They did an amazing job for me considering…read morewe are in the middle of a pandemic.

Today I was on a call with United healthcare for over 30 minutes, with no resolution to the issue…read moreabout which I was calling. I received a postcard a few days ago suggesting that I call about my prescription drug plan coverage. I called during the time specified. I was asked to provide my birthdate and ZIP Code. I was then informed by a recorded voice to stay on the line after talking with an agent so that I could leave a review. The agent was marginally helpful, but I was left curious about how I could have a zero monthly premium and still get coverage. He could not explain that. He also pointed out that had I wanted to change my coverage. I would've needed to do that by the end of October. I am fairly meticulous with insurance and other financial matters, so I asked him how I would've known that date with no notification. After concluding that conversation, I waited online for approximately a minute or two, anticipating the survey would begin. Instead, another agent came on asking what I was calling for, I explained that I was awaiting the electronic survey. She was unfamiliar with that process. After she checked with a few other people, she came back to me and asked if I had any remaining concerns. I explained that I didn't understand how I had zero premium and still had coverage. She then put me on hold for two minutes to do some investigating herself. She then let me know that I could wait a bit longer and talk to a team for that explanation. And then I asked if she could instead forward my comments about United Healthcare and its "system." I told her that I am struck by several things in these interactions: UHC's electronic systems are apparently not reliable; Staff are left holding the bag when UHC's systems fail; their information may be available, but it is neither accessible nor acceptable.

While I've used 'em years w/few issues, their latest tactic has up-ended my life and destroyed my…read moreability to maintain any heatlhy and meaningful lifestyle. Their OptumRx afilliate is a disaster that they need to spin-off! Given that I require a maintenance med to control seizures and given further, that they refuse to honor 90 day supplies of it, their mere 30-day refills are truly an inadequate guarantor for ensuring a stable life, as every 2 weeks concern of on-going supplies re-surface. Up until 2 mos. ago, this issue was non-existant, yet they choose to do absolutely nothing to resolve it Imposed Controlled-substance restrictions chronically inhibit physicians access to supply data, preventing any timely orderring of this essential medication that I cannot be without for more than 2 days B4 becoming "Status-elipiticus".(Continuious, substantial and prolonged seizures.) Their antiquated policies impede physicians' abilities and imperil patient treatment. They are wholly inadequate, uncaring, and pose a threat to patient safety, all in the name of the "Almighty Dollar, as their concern is largely superficial, and their ability to "right" a "wrong" severely lacking in sincereity.