My friend got beaten up in the toilets here last night. A friend took her home as she was hysterical and as soon as I found out I came and asked for a manager (15 minutes after incident?)
While it happened, another of our friends called over a bouncer and they came over but my friend was rushed out as she was crying and in pain and in no state to talk to anyone.
When I spoke to manager, he said there was nothing he could do unless she was here to identify the assaulter.
So we came back not even half an hour after the incident occurred , but because she could not see her in the bar, we were told to come back the next day to look at CCTV.
We did this (my friend now sporting bruises on her face) and were told that we should have dealt with it last night and there was nothing they could do as the CCTV wouldn't identify her. However, bouncers as well as a bar staff member admitted to seeing her but somehow they couldn't identify her?
We understand this is a tricky situation, honestly didn't think they'd be able to do much, but we were treated awfully and the managers were rude and condescending and didn't apologise once and contradicted themselves in their advice to us last night and this morning. They even accused my friend of fighting back which she was in state to do as it wasn't a fight, it was 4 people punching her.
The manager explained that they had a zero tolerance policy in the same sentence as saying they wouldn't do anything about it. This is meant to be a zero tolerance and safe space for people to go and instead my friend was the victim of a hate crime that a gay bar has let slide.
Wouldn't reccomend going. read more