I scheduled a hair appointment on Friday 24JUL while pointing at a price list. I wanted a wash and…read moreblow dry for short hair which was listed as 29.98EUR. The attendant scheduled me for Saturday 25JUL. When I arrived, I started my services and completed them in 1.5 hours. After being charged, I was charged for a wash, blow dry, and deep condition (that I did not request) for medium length hair that totaled over $60. I was told by the stylist that my hair was not considered short, as a bob. He pointed to a client with a pixie cut and said that's considered short hair. I paid and spoke with Claudia, the supervisor, more intently on the issue. Her hair length is the same as mine and I asked her if she considered herself to have medium length hair.. she stuttered and said "it's not short." I wanted to know from her where to leave a review and she told me, "upstairs somewhere but I don't know where it is."
I recommend this salon confirm services with clients before the start of an appointment AND have a listed chart of what is considered short, medium, long, and extra long hair since that's what the prices are based on. I can share several photos that I found online that list short, medium, and long lengths and my hair fits into the short category.
Even after showing Claudia these photos, I was dismissed. I would like someone to call me back. And I would like the requests above to be implemented for future client services.
