I mean...what can you say about the great work that happens at the ARL?! Desk staff was kind and…read morehelpful, answering the many questions families ask. It was quick to be escorted back to visit with the dogs. I was glad that the staff sat with me for a bit as I sat with our newest family member and got acquainted. The check out process is pretty smooth as well, sitting at tables and having everything on a tablet, again with knowledgeable staff. I appreciated the small bag of food that was provided to make the transition at home, easier.

I made a review a month ago about a separate problem, now another problem has been brought up. She…read morepotentially has some internal parasites. This is just ridiculous. Absolutely awful they should've cleared her fully before she was able to be adopted out.

The shelter that doesn't have a lot, but gives so much to special needs animals in our community…read more They put the life and health of animals first and their interest in the well-being of all creatures is inspiring.

volunteering there since January 2016. the adoption process is easy as I adopted a special needs…read morecat on August 1,2019

This place is amazing! I got my second dog there and the experience was made easy from the…read moreemployees there. You can tell they really care about each and every dog there. Highly recommended! Five stars.

This review comes 6 months after adopting our kitten from Rescue Rehab Rehome and that is because…read moreof our sheer excitement of introducing our new kitty into our home, I completely forgot to write a glowing review for this organization and our experience with them. I discovered this pet rescue on Petfinder, and from initial inquiry, through the interview, the meet and greet and right down to adoption day, everyone and thing was absolutely great. Very, thoughtful, caring and professional organization. I couldn't be more pleased with the process, and we are absolutely smitten with our kitten Thank you Rescue Rehab Rehome - Especially to you Megan!

The entire staff was kind and proficient. My dog was seen by Dr Knoebel. He explained my dog's…read morecondition and health status, and took a rare conservative and holistic view rather than pushing unnecessary pharmaceuticals. I greatly appreciate this approach to healthcare!

I'm a bit afraid to write this review...I don't want MacRae to get too full but every pet deserves…read morethe care that's given by the MacRae Park team. I hope this place and Dr. Chris Knoebel's caring and high quality approach to veterinarian medicine expands in Des Moines. One of our dogs go here for a heart condition - our first emergency, and the first time they treated her, they fit us in the day before Christmas Eve, the very last half hour that they were open. Dr K was very upfront with us to tell us that our dog could pass away any time. Despite that, the team at MacRae has done their very best to help us give her the best care possible, without charging us a fortune even though they could. To date, in the last few months, they've probably saved my dog's life twice already. I'm forever grateful; they've really earned my trust. Highly recommend!

I've been bringing my dog here for years. They have great staff that listens to your concerns and…read morehelps provide meaningful advice to care for your pets. Pricing is reasonable and they have good availability for appointments.

As a lifelong client I will never be returning due to them losing my cat, giving her a hematoma,…read moreand lying to my face about it and trying to cover it up. I have EVERYTHING on recording. Last Wednesday I brought my cat Boo here for concerns of possible illness due to her being more lethargic, losing weight, and laying in a way that looked uncomfortable or painful. Despite not being overdue for her rabies or the appointment being made for that reason, Dr. Linda Stroh came into the room, immediately gave her the vaccine, then asked if I had any concerns. Already she had no idea why I was there, and she should not be giving Rabies vax to potentially ill patients without knowing what is going on. Dr. Stroh was reluctant to perform diagnostics because "she looked fine" but I requested bloodwork. She unnecessarily lifted my cat off the table by her scruff to get her. My (very docile) cat was back there for just a minute before she screamed a blood curdling cry that went on for many moments. All of a sudden the busy & loud back room gets quiet and I hear hushed voices talking about my cat. It took over TWENTY minutes for me to receive my cat back after this. A tech came in at one point and told me Boo saw another cat and they were calming her down. I said I don't believe that and want my cat back. I have worked vet med, boarding, rescue, etc and know how my cat handles these things. She has never EVER been difficult, screamed, bitten, scratched, anything. I still did not get my cat back for ANOTHER TEN MINUTES. Dr. Stroh walks in laughing saying "you're not such a bad ass" to my cat. When I said I don't believe the story of her seeing another cat and freaking out, Dr. Stroh took a step towards me with her shoulders squared up and said "what do you think happened?". When I tried to explain, she just leaves the room to grab another vet and say "this girl thinks i man handled her cat and doesn't want to see me anymore". Before my cat went with her she was out exploring the room, waiting at the door for the vet. I even have a picture. After she was FINALLY returned to me, she was shaking and hiding in the corner of the couch behind me. And as I'm talking to them about the treatment of her, another cat in the back is consistently crying out over the span of multiple minutes. I called and spoke to the practice manager Christina Little the next day. She said she would do an investigation but was confused when I asked about a follow up. She asked what I wanted, and I said to know what happened back there with my cat? She said she would get back to me Friday or Monday at the latest. I called twice on Tuesday to finally hear back, and she let me know that her staff told her that Boo had seen another cat, got scruffed for the blood draw, freaked out and ESCAPED them. She was loose and lost in their back room. Allegedly it was quick and easy to get her back but if that's the case why did I not get her back for so long or after I asked, and why did I hear you all whispering about her for so long? I was then told Boo also got a hematoma from this which I was NOT informed of either. This is a MASSIVE issue not communicating to an owner when a patient is injured in your care in ANY way shape or form, especially not informing them what signs to look out for or any future care the injury may need. I feel like my cat was intentionally kept from me to hide this. Not only was my cat mishandled and hurt due to their negligence, I was treated very poorly both from the Dr. and the practice manager, who tried to tell me I was exaggerating and mis-perceiving it. When I told her I had proof, she got very mad and hung up on me. Come to find out, Dr. Stroh has been SUED FOR NEGLIGENCE that resulted in a healthy 4 year old dog dying. This is who Christina Little hires and defends as her staff. If you care about your pets, you won't bring them here. Coming from someone who used these services for over 15 years. You claim not to have cameras in the back room and that alone is sketchy enough for no one to come here.

Dr. Harmon has taken care of 4 of my dogs over the last 35 years and he and his staff are simply…read morethe best. Great example is last Friday after hunting with my lab she had a serious eye injury which I discovered at 430pm. A quick call to the office and they got me in at 515pm. They know how much our pets mean to us and that quick appointment kept the injury from being worse than it was. Not sure what I would do without this clinic! Michael Woods

We have had three dogs, and Dr Harmon has taken care of all them. He and his staff are amazing,…read moreand very helpful. I wouldn't trust my animals to anyone else.

The staff here is so caring and treated my pups as if they were their own! Doctor was so…read moreknowledgeable and listened to my every concern and made me feel better and not like I was over reacting!

I had a great experience at the grand Ave vet hospital. They treated me and my dog Clyde very well…read moreeven though Clyde was a big turd and caused lots of issues. I a very big shout out to Dr. Steffensmeier and the Vet Assistant Sam they treated my dog very kindly and as if he were their dog and I really appreciate that I highly recommend taking your animal to this vet clinic if you're wanting a good vet trip that's also very affordable so thank you to the team at grand Avenue vet hospital. You helped me out so much.

We relocated our vet services after having a horrible experience with Broderick veterinary clinic…read morein Waukee. Taking our dog to Dr. BOLSER literally saved his life as he correctly diagnosed the issue, unlike Broderick. They have been nothing but professional and supportive throughout our journey, and we would only recommend Van Meter Veterinary Clinic for all of your dog's health needs.

Girl at the front desk thinks she knows as much as the vet, but she really doesn't know anything…read more Vet has no bedside manner. Would not recommend you take your pet here. If you ever need their help when you are in a bind---they will not help you!