Airtech arrived at our home within an hour of our call for a furnace issue. The technician was…read morepleasant, and efficient. The parts were available, and the job was completed quickly. We will use Airtech again.

After 20 yrs it was time to replace the furnace in our mobile. Nothing wrong, just preventive…read moremaintenance. We received 5 quotes from various installers ranging from $4,000 to $9,000 for a new one. Some came and looked at the job before quoting a price and 2 just quoted a figure. We decided to go with one that came and looked. A couple of installers said as a rule the chimney and flashing would be replaced without even knowing the condition of the existing one. One even said that the AC part would be replaced as well. The lowest quote came from Airtech. They didn't need to replace the chimney or AC cooling unit and even relocated our 2 wire thermostat system to a new location with a 4 wire system. The techs arrived exactly on time, replaced the furnace and were finished and out the door in under 3 hrs. They were very professional and extremely good at their job. Total cost with labour and GST was under 5K. Kudos to AIrtech and their installers. We would highly recommend their service to anyone looking to replace their unit.

We are KB heating regular customer. we got a bad experience with the customer service on October…read more28. I called for service to check a furnace in our rental property. Just trying to arrange the time to make sure someone is available when technician comes. The receptionist who answered my call, was asking if someone would be available to make the payment. I was saying we were regular customers when work is done we will pay. She literally yelled and hung up on me, when my husband tried to talk she hung up on him. I called and spoke with manager he tried to defend her that she put us on hold. Which was not the case. If that was she could have asked to please hold. When you put someone on hold you will ask. In the meantime, we arranged with another heating company to look at the furnace and their receptionist cordially talk with my husband, arranged the time to go to site and the problem was fixed. They know who we are and didn't ask to pay on the spot. When their invoice is delivered, we will make the payment in due time. This morning October 29, their service man left a message on mine and my husband's phone to arrange time to go and fix the furnace. I told him that the furnace was fixed yesterday. i have four of issues: If the receptionist was too busy, she should have been given assistance. did she ask for? If the customer is telling the receptionist that she is a repeat customer, why would the receptionist insist on having someone on site to pay the bill on spot?; When the receptionist is overwhelmed with call, was she trained what to do? The manager didn't handle the complain professionally; He needs training how to handle complaints by any customer. He failed. Companies invest tons of money on advertising to attract clients. A company that is not caring for their repeat and reputable customer, I believe there's a problem! KB Heating and Plumbing owes us an apology should it cares to keep a repeat customer. Thank you.

KB heating came to do a routine furnace and duct cleaning. He said it would take 2 1/2 hours. I…read moreleft house and said I would return but I arrived back unexpectedly early only to find his girlfriend there with him.. asked her to leave. the fellow doing the work for KB could not get the furnace pilot light lit. He was trying to light it with a lighter instead of a longer BBQ lighter. I just told him I wanted the furnace working as it was before.. I immediately went down to KB and talked to Gerard,a manager of some sort. He wanted to send someone over to fix but I did not feel comfortable allowing them in the house again so I turned to a more reliable Hvac person to see what the problem was. So $283.00 to KB for the duct cleaning and another 866.00 to the other fellow to get the furnace running. I will never,ever recommend them. Another example of a Senior getting ripped off.