Just a complete waste of time with customer service. They charge you for a premium addition of an extra $5 a month. You call and cancel that extra. Oops sorry they can't take it off and will continue to charge you. I asked to be on a basic subscription. You are they tell me but with an extra $5 charge for the premium addition. They won't remove it.... just total BS. The paper has never been the same since it was taken over by USA Today group. Pure garbage, I only keep getting this rag for the local news otherwise I'd be say goodbye after being a loyal customer for over 14 years. read more