There ATM are lacking service and often have problems. Today I had $300 taken and then there was…read morean error and it kept my money and now BofA is saying 2 months to return it and now I have to waste my time and money with nothing in return. When I inconvenience B of A they charge me.

The ATM took my cash then went out of order. BofA is telling me it's going to take 2+ months to…read moreget a refund. BofA will not want to wait 2+ months for a loan payment. I'm not sure why this process takes so long. The BofA ATM's are out dated and lacking service and now it's my proble.

I like the branch. I like the bank. So five stars for that…read more What I cannot understand is two things: 1. Why do I have to call a number from out of the area to talk to the Silverdale branch and why won't they give me that number so I can make the call myself? 2. And why does it take a WEEK for them to get $30,000 in that branch for a withdrawal? So 1 star for that. Totally ridiculous.

I can't say enough good about these folks here- TRULY AWESOME!!!!!!!!! Yee aww great is good and…read moregood goes a long way towards your destination. I am not a navy puke (AF and Army) so for me this truly is an unexpected fantastic treat. :)

My husband and I were traveling to Washington to visit our daughter and her family. It was…read morenecessary for us to visit the Wells Fargo branch in person. We were greeted as we walked in. I had what I thought would be a complicated issue, and my teller, Crystal, couldn't have been nicer or more pleasant. She also took care of our transaction. Very positive experience.

I pulled up to the drive up window and saw a teller counting out a bundle of cash. There was a…read morestack of $2 bills, which my son loves and collects. I asked if I could buy some from the teller and... she tells me they have no $2 bills. I said I JUST SAW the other teller counting them! She looks nervous, switched off the mic, talks to the other teller, both acting weirdly suspicious and comes back and says, uh....they're for another customer. Ridiculous to play such games with your customers. The fact that she lied straight up to my face, makes me wonder about the other practices of this establishment.

I've been banking with BECU since I was 16 and have never had a negative experience with them, but…read moretoday I had an all around amazing one that warrants a 5 star review. Jordan S. absolutely went above and beyond all of my expectations when she was helping me apply & finalize my car loan. I was able to send her my documents this morning and she worked all day on things for me while I was at work and when I came in after, she had all my options ready for me and did it all as quickly as possible when I got there. I always recommend BECU for banking to people, and now definitely recommend working with Jordan when you go into the Silverdale branch!

I have 2 loans and BECU and when I took the second loan they told my to just over pay the first…read moreloan and the overage would be transferred to the second one and pay that. Well, apparently that was a lie because they keep calling me telling me I haven't made my payments. I've tried to make the second payment out of my BECU checking account to my BECU loan, but it will not let me and it will only let payment to the first loan and says, I'll have to mail a paper check for the second loan to BECU.

It is a fine Bank. I've been banking here for many many many years. Good customer service. Most of…read morethem know me by name at many of the different branches. I really do appreciate that. There's nothing really extraordinary about this Bank. I like the fact they have locations and ATMs in enough places that I feel like they're always nearby. It's pretty convenient. They're definitely better than some other banks in my opinion but it's a bank. As long as I can get my money out and put some in I'm good.

I've always gotten what I needed whenever I came with questions or to get checks, not going to lie…read moreI didn't even think anyone used checks anymore but luckily they took the time to teach me about them. Very knowledgeable and personable team, I've banked with chase for 4 years and plan to continue

There seems to be a lot of frustration over banking policies (which I can understand) but it feels…read morelike the wrong people are being taken to task for it. I've had an account here since I was 14, in some way shape or form - I have had two car loans and three personal loans through here as well without incident. They were far more willing to work with me while I was repairing my credit than any other bank/CU that I've dealt with as well. The personnel and staff have been very pleasant and polite in the interactions that I have had, and unlike some of the other reviewers, I don't mind them hand-writing a note or making things more personable and not simply stock form letters. That said, there are a few minor gripes that I have with my card getting restricted if spending outside of my normal amount/area (Can be prevented by answering an automated verification call, but when I have missed it before it leaves you in a bad spot) and the fact that the online interface is still a bit clunky on mobile phones. All in all, you could do far worse - I've had many other banks provide far worse issues than the few bumps I've had here.

I went into Connection Credit Union because it is a shared branch to my bank. After I scanned the…read moreQR code and verified my identity, there was an access code populated. The reps used my access code and account number to open my account. After all that verification! they told me that they couldn't let me withdraw my money. It made absolutely no sense because I verified everything just to get a "we can't help you" I couldn't believe the stupidity on their end. The experience left me bewildered and upset.

I do not have an account here. I came in to cash a clients…read morecheck dressed in painter whites. The amount required a phone call from the account holder which is understandable but the manner of transaction was a fail. If you ever want to feel like a criminal while cashing a check as they type silently and make phone calls with no updates, pleasantries or policy enlightening; then go here and ask for Jay Clayton. I've had better customer service at walmart. Maybe I should have drove home, cleaned up and dressed a higher class wardrobe to not be stereotyped with a sliding scale of customer service? Or maybe this is a standard across all social classes.

The team @ 1st Security Bank in Silverdale, WA are a wonderful group. They are always quick to help…read morewith issues and resolve them same day if possible. I enjoy banking with them.

When I first became familiar with this bank, I thought they were so antiquated compared to what I…read morewas used to at other banks and credit unions. Since then, I have been very impressed with their community involvement, personalized service, and genuine interest in helping their customers. It does seem like a locally owned bank - which is nice.

I have always banked with a credit union, but I switched my business account to Kitsap Bank because…read moreit is local and has been around for over 100 years. I have never been charged so many fees and had my accounts mismanaged in such a short period of time. When I opened my accounts (personal and business) in May of 2020, they only provided me with a checking account, not a savings account. Weird, right? I had to go inside the bank after many confusing phone calls and finally I was given a savings account. I suppose it is common to open a bank account and only want a checking account? No way, that is weird, everyone wants both checking and savings. It is absurd that I had to REQUEST for a savings account. Absurd. My biggest gripe is the plethora of problems with their online banking/phone app. I wasted a lot of time on the phone and in person regarding this. Pop-up messages said I did not have authorization to deposit checks. HOW NUTS!!! I'm the only one on the account, what do you mean I can't deposit a check in my own account?! I was unable to use the online deposit because I was never given a debit card (which was absolutely essential for using Kitsap Bank's phone app, as they have a second party app you must also download and then enter your debit card number in order to use their services). Impossible to do that without a card, which should have been given to me right after opening my accounts. While on the phone, multiple separate times, I was speaking to the bank's web master/developer of the app. I know this because while on the phone, they were re-writing the code so that when I closed the app and then re-opened it on my phone, options that didn't exist magically appeared. Because of their poor service, I closed my accounts a month ago and only NOW am I finding out that I was charged a $25 closing teller fee. NO ONE EVER told me about that fee. I want my $25 back, I found out about this fee after I was sent a paper statement (which earlier I had to OPT OUT OF in order to not be charged $5 EVERY MONTH, and the only way to opt out is through their useless app). I received no receipt the day I closed my account that said ANYTHING about this fee. Let's be honest, wow, burned while opening my account, burned closing my account. I took my business and money to Kitsap Credit Union and I'm never looking back. I will write a review on any and every website to warn people of this bank that certainly doesn't care about you, only your money. Kitsap Credit Union was so helpful and it was easy to open my new account with them. They even printed my new debit card that day!! And their online/phone app is excellent and easy to use. Stay away from this bank- so many fees, lack of communication, poor service, and let me tell you, when I closed my account at the Kingston branch, the teller asked me why and I said the online services were beyond sub-par. She agreed then she went on to tell me THAT SHE has an account with Kitsap Credit Union. So there you have it folks, even the employees don't want to bank where they work. That speaks volumes. Goodbye Kitsap Bank, know that I will share my experiences with everyone and anyone that will listen.

Was working with Justin as our loan officer and Emily as our loan processed and they were both…read moreamazing! Always available when I had questions and always made time for us when we needed to meet in the office. The bank is clean and nicely decorated, they even have warm drinks for kids and adults and we even got freshly baked cookies!

An update for you we called the regional manager to discuss our concerns, he was very rude during…read moreour meeting saying that everything that had happened just didn't actually happen and that his department was flawless. The meeting ended with us saying that he was being rude not listening or giving any understanding at all with our frustration with his team. We inquired about proceeding to construction as planned and he said we were not welcome to do business with the Silverdale branch and all items would need to go thru him. I don't think we will be going to this bank again, and will definitely not recommend them to anyone. Hopeful to get our loan out of their hands so that we do not have to deal with them. Save yourself the headache go somewhere else.

I have been having extreme frustration with WA DOL concerning title transfer of a vehicle from…read moresettlement of my parents estate after the both passed away. ALL of the members of Keybank have been extremely helpful and empathetic toward my situation. I have no idea what kind of financial institution Keybank is, but I can say with the utmost certainty if you want excellent customer service, this is the place to go. A very special thanks to Mr. Primus for going above my expectations. He is a credit to his profession.

They very often don't answer the phones during business hours....very frustrating!! Jessi, one of…read morethe bankers, is exceptionally nice and extremely competent. They need more help however, as sometimes there's quite a wait because they only have one teller. VERY small bank.