Employees were friendly and effecient , clean and ready for business. Obviously I was there for an…read moreodd reason and they dealt with it super quick. Makes me want to go back to in house banking again

I'm not a fan of Chase bank but this location has the most awesome people in their drive thru. We…read morefrequently go through there and have gotten to know them. Very nice and personable people!

I had my identity stolen a while back and the response I received from everyone I dealt with at the…read morePoulsbo Safeway branch was top notch. They really took the time needed to lock down my accounts and credit back the fees that the crooks incurred by illegally accessing my accounts. They couldn't have been more helpful!

Customer service via phone is impossible. Apparently no way to speak to a human being. Find a…read moredifferent bank that employs humans that answer the phone.

I like the branch. I like the bank. So five stars for that…read more What I cannot understand is two things: 1. Why do I have to call a number from out of the area to talk to the Silverdale branch and why won't they give me that number so I can make the call myself? 2. And why does it take a WEEK for them to get $30,000 in that branch for a withdrawal? So 1 star for that. Totally ridiculous.

I can't say enough good about these folks here- TRULY AWESOME!!!!!!!!! Yee aww great is good and…read moregood goes a long way towards your destination. I am not a navy puke (AF and Army) so for me this truly is an unexpected fantastic treat. :)

The best banking experience i have ever had. After substantial research I decided to check out our…read morelocal branch of Key Bank on Bainbridge Island. I was bowled over by the excellence! First contact over the phone with the branch manager Sara was entirely positive. Friendly, service-focused, knowledgable and welcoming. When I checked out the branch in person I was immediately greeted in an authentic friendly way. I picked up more information about accounts and bank products and after a few days came back in to open my accounts. When I did, setting up my accounts with personal banker Amanda was easy, seamless and enjoyable! Meeting Wyatt and Teri, roving tellers, only added to my positive sense of this branch which is kind, helpful, customer-focused and authentic. Having banked there for months now I can confirm it was not just an initial feeling-- I feel better about banking here than I have anywhere else, literally feeling welcomed whenever I stop by. The best way to describe it is like a "Cheers" experience. Where everybody knows your name!

we have been a key bank customer for 6+ years and have 7 accounts including some savings started by…read moreour kids to save their earnings and gift $. Our older son went to college and at his 18th birthday they started deducting fees from the account as he was now an adult and no longer fit their criteria for the saving account that was originally set up. This change was not communicated to us and they have pulled over $150 in fees out of the $298 he originally had in the account ( $2 below the minimum of $300). They would not allow him to change the account as he was seen as a minor on the account despite that they could now fleece him for $4-5/month as he is an adult. The manager was rude and condescending to all of us. Take your money and business to a local bank who still remembers that customers matter and treating people fair should be a KEY part of their business model.

The team @ 1st Security Bank in Silverdale, WA are a wonderful group. They are always quick to help…read morewith issues and resolve them same day if possible. I enjoy banking with them.

I do not have an account here. I came in to cash a clients…read morecheck dressed in painter whites. The amount required a phone call from the account holder which is understandable but the manner of transaction was a fail. If you ever want to feel like a criminal while cashing a check as they type silently and make phone calls with no updates, pleasantries or policy enlightening; then go here and ask for Jay Clayton. I've had better customer service at walmart. Maybe I should have drove home, cleaned up and dressed a higher class wardrobe to not be stereotyped with a sliding scale of customer service? Or maybe this is a standard across all social classes.

Recently attended a class where Freedom was one of the teachers. I was impressed by the knowledge…read more Also impressed that Freedom hires BIPOC individuals. That's a rarity in this industry which is already known to be exclusionary. I will definitely look at doing business with freedom going forward!

Freedom Mortgage has the absolute worst customer service with which I have ever had to deal. I'm…read morebeyond sorry that this company purchased my mortgage from a previous and trouble free lender. Beware: nothing but trouble with this company.

Very pleased with this bank, where I've opened my small business and personal accounts. I get…read morequick, personalized service and their online banking meets all of my needs.

Went into branch to get a cashiers check, Lisa the manager was the only person working this day…read more She stated she didnt know how to do a cashier check and to go somewhere else. The person I was with shook his head and we left. Lisa is the manager of this branch how can she not know how to do a basic bank function? She is very very rude and only treats certain customers well! Previously she tried to not take my rolled coins again im a business account holder and this is my bank! If you can avoid this location do so if you want to be treated well! The walk up atm is great! This way I dont have to deal with Lisa or her negative attitude towards customers! The ATM can connect you to a live banker and they are wonderful! The only draw back you cant use atm for rolled coins!

I have had accounts with Express Credit Union since 2009. I have had a variety of loans with them…read morewithout any trouble. If you need to see someone in person, you might not be happy with their limited locations, but I have always been able to reach someone by phone. Their service representatives are always friendly and helpful. They called last summer because a check I wrote for over $2K (escrow shortage) wasn't going to clear - a hold was put on my card because I put gas in the car. Fortunately, I had the difference ($100) in a savings account that I was able to transfer over. I don't think any bank I ever worked with would have called - they just would have bounced the check and charged me as many fees as possible.

Just opened an account with Express. I was concerned in the beginning because the process seemed to…read moretake forever,but I think that had to do with the promotion of 9% cd. But so far, I'm pleased and was able to get the CD. They're a little different than Navy Federal and some others, but I recommend people give them a chance if they can.