My husband's motorcycle broke down in Joplin, Missouri on 7-18-15 while on a ride from Tulsa, OK to…read moreChicago, IL, only 120 miles from our home. The closest shop that could attempt repair on a Victory Vegas cycle was Jay Hatfield's in Frontenac, Kansas. After having the bike towed to his shop, his mechanic was not only able to fix the bike without the parts, but stayed after hours to do the repair. Then Jay, himself came to speak with us and told us that he wouldn't charge for the repair. He said, "I could never leave a fellow biker stranded!" Wow! That's service and empathy in a BIG way. Thank you, Jay, and your mechanic (sorry we never got his name). May the universe and God repay your great, generous karma.

On 04/15/15 I visited your establishment for an oil change on my 2014 Victory Cross Country, which…read moreI bought from you. When I arrived I was not greeted by anyone. When I walk to the service counter I was "greeted" by the person behind the counter. First of all he looked like he was completely bored and ready to fall asleep. Then his "greeting" was the most unenergetic I think I have ever heard. I told him why I was there and the process of getting my oil changed began. Now for the next hour or so I walked around the showroom looking at different bikes. I was very interested in a Yamaha FZ07 which I was looking at very hard. Not once did a salesman come ask me if I needed anything. The staff that was out on the showroom floor basically ignored me the entire time I was there. Like I stated earlier I purchased my Victory from you guys, I wasn't expecting anything special but at the very least the Freakin Saleman that sold me the bike could have said hello! He was not busy, given I was the only "customer" there for pretty much the entire time. I can guarantee I will not return for any type of business with you and I will not recommend you to anyone! ******The only positive thing I can say is while I was waiting one of the mechanics came to the showroom, walked directly over to me and thanked my for my service in the Military (I have a Coast Guard decal on my bike).

Old fashioned dealer who is trustworthy and a great to deal with.great people long time employeesread more

I purchased a 2017 Honda Rebel. Paid it in full at the time of the purchase- in or around $5000.00…read more Had about 5 miles on it. I was the first time buyer. I had ask the owner if i could store the bike at his property -after we became friends. I left the state for 13 weeks -working at a hospital in Connecticut. When I returned to Kansas I was ready to get my motorcycle. With out going in to specific detail-in a nutshell-the owner said he would not return my motorcycle until I pay him back a thousand dollars he let me borrow. Although when I was in Connecticut he told me to not worry about paying him back and he would have my motorcycle parked at my home when I return. I contact him to make arrangements to get my motorcycle but he was completely non compliant and said I would not get my motorcycle back until I broke out my check book. So I called a lawyer-the lawyer called him and later that day the lawyer had convinced him to leave the bike out in front of the dealership so I could pick it up. I picked it up and when I got home I noticed my license plate was not on the bike. I went down to the dmv/police station to see what I needed to do . The police officer offered to go to the dealership to retrieve my documents-which I was very thankful for that. The police officer later contacted me and returned my paperwork and license plate within just a few minutes. My motorcycle also had 119 miles on it. Which is not that big of a deal-but we did not agree on him driving the motorcycle while I was gone. So that's that. I have only written a couple of yelp reviews and they were all positive ones. I had to share this to -1 -get it off my chest-2- I felt like it was a ligament reason to write a review. You don't treat people like this -especially if your an owner of a business. One more thing-thank you yelp for providing us with reviews on basically everything-it is a very useful tool in life.