My boyfriend was having significant chest pain for a long while. we arrived at syv cottage Solvang…read moreand were admitted into the ED department quickly. all staff were friendly, prompt, and Dr. Glynn eased the anxieties that it wasn't something serious. 10/10. the bed side manner was wonderful. we won't go anywhere else! Thank you for reminding us there are wonderful providers in healthcare still:

I am extremely disappointed with my experience at Santa Ynez Cottage Hospital…read more Before going to the hospital, I specifically called and asked whether my insurance was accepted and whether I would have to pay anything out of pocket. I was clearly told that my insurance would cover the visit. I actually made my decision to go there based on that information, because another facility had told me that I would have to pay out of pocket. When I arrived, I asked again at check-in whether my insurance covered the visit, and I was again told that it did. Before leaving, I also specifically confirmed this once more. At no point was I informed that, despite the insurance being accepted, I could still receive a very large additional bill. Today I received a bill for $1,333. When I contacted customer service, I was told that the total charge for the visit was around $2,000. This was a very basic visit for a sore throat. I had a throat swab and a COVID test, and did not receive any significant treatment or procedure. I understand that medical care in the U.S. can be expensive, and I understand that insurance does not necessarily mean everything is free. However, there is a huge difference between being told multiple times that your insurance covers the visit and being properly informed that you may still be responsible for $1,333. As someone who is relatively new to the U.S. healthcare system, I relied on the information your staff gave me. If I had been told beforehand that I could receive a bill of this size, I would have made a completely different decision about where to seek care. A $1,333 bill for a visit that essentially consisted of someone examining my throat, performing a throat swab, and doing a COVID test is an outrageous amount of money. It is simply not a reasonable or realistic cost for many people to afford, especially when patients are already dealing with the high cost of healthcare. The price is extremely difficult to justify for the services I received, and the fact that I was not informed beforehand that I could be responsible for such a large amount makes this experience even more frustrating. I sincerely hope the hospital reviews how financial responsibility is communicated to patients, because people deserve to know what they may actually be charged before agreeing to receive care.

I received a mid-life diagnosis of epilepsy. Neurologists closer to me didn't take time to listen…read moreto my experience and discarded my perspective. Dr.Gibbs takes time to listen to my concerns and has never ignored my input. I feel like a valuable partner in my own health care. I started my journey with two different neurology practices closer to my home. After seeing Dr. Gibbs, my quality of life drastically improved. Response time to inquiries do vary. I believe that this is because Dr. Gibbs is giving his whole attention to the patient in front of him, which I wholy apppreciate. The front office staff is kind and considerate. I've not had any difficulty with my insurance with this practice. Everything has gone quite smoothly. When posed with a question to move out of the area, I established one of my non-negotiables that I must be within a three-hour drive of Neurology Associates of Santa Barbara.

Delio and Gibbs are excellent, conscientious, caring physicians. Would highly recommend.read more

I had Dr. Trujillo for my third pregnancy & scheduled c-section. I will mention that I have had…read moremany issues with SANSUM in the past but Dr. Trujillo is a gem! I could review the year he was my Ob-Gyn but I'll try to keep it short-ish. :) #1- Bedside manner is genuine, caring; comforting during each appointment as well as my surgery/delivery and hospital stay. #2- Knowledgeable of and experienced with a rare condition I had during my second pregnancy (the one before I had him) called HELLP Syndrome. He calmed me down on several occasions of nervousness. #3- I specifically asked him to use two other Lompoc doctors I trust for my c-section (Dr. Gusland & Dr. Schlosser) which he happily accepted. Dr. Trujillo was the main doctor, Gusland assisted during the surgery and Schlosser was the Pediatrician. This was the first time the three of them worked together on a c-section...my husband & I call them "The Dream Team". #4- When the anesthesiologist, Dr. Quan (sp?), who was number four of my dream team, was inserting the epidural "tubing" into my back Dr. Trujillo asked the nurse to step aside so he could hold my hands and comfort me. #5- He checked in on me every single day I was in the hospital. He sat with me, hugged me while I was having a hormonal few minutes. Like I said, I could go on and on about how wonderful Dr. Trujillo is. Lompoc is truly lucky to have him!

Worse experience in my life he was dismissive I had two tubal abrasions thank god I went to…read moreanother gynecologist because he discovered I had endometrial cancer why Trujillo never did a biopsy with all my issues I could be dead by now if I continued with Trujillo find someone else please for your safety

Clean, quality personal, doctors that listen, not focused on just billing you for as many things as…read morethey can. What I've come to expect from The Cottage's vs the other local central coast folks.

My husband and I have been patients of Dr. Lane's for over 25 years. We are so thankful for his…read morecare and genuine concern for our health, he truly is "THE BEST"! My Chart is a godsend...it gives patients a direct line of communication via email, which is extraordinary. Even more than that, is Dr. Lane's timely response to questions posed! Dr. Lane's staff is exemplary! Assistant Mayra is an "angel"...she truly has the same care and concern for our well being and always has a cheerful greeting and sympathetic ear when needed. One of the many highlights of this office is getting timely attention to medical intervention with Dr. Lane or Pablo Rojas. Yvonne is the cheerful, friendly, caring voice you hear when you call. She goes to great lengths to get you in or to offer an option to seek care....she is wonderful. We would give this office a 100 star rating if possible and are so very thankful for all their care!

I got referred to this doctor about a month ago & their front office ladies are really rude. They…read moresaid they didn't have a referral for me and hung up. Well I keep having flare ups as I have ulcerative colitis & I decided to call back. This time I have the referral # myself and they had me on hold for almost my whole 15min break. I called back and again they were super rude. I told them I just need to make an appointment and I'm on my break. I asked them to take down my number to call me back and let's see if that happens. Quality of care is overall and includes the way their staff treats you and so far not good at all.

This was both our first colonoscopy's. My wife and I had a couples colonoscopy (Back to back…read moredays/procedures). Dr. Raoufi and his staff are amazing!!! Professional, transparent and responsive. Excellent follow up.

The doctor was very nice not condescending at all and takes time with his patients he explains…read morethings, very patient and helpful would definitely recommend.

I live 2 hours North of Santa Barbara so Dr. Berger treated me during Covid virtually using Zoom…read more That's not an ideal situation. But, despite that, I found him to be very knowledgeable, compassionate, a good listener and very detail oriented. My other doctors highly respected him and his opinions. His recommendations were conservative and mainstream. And his staff was very professional and responsive.

Had a family member admitted to the Emergency Room and was stabilized before transferring to a…read morehigher level of care. Staff were as acoomodating as they could be, but since they did not know me, information was hard to get on my family member. I appreciate the adherence of PHI laws, but it was very stressful in that my family member was unconscious. Another family member was there and the nurse said that she could not even tell my other family member what was going on. Very stressful experience and worst when you cannot get information. I will give them the benefit of the doubt and respect their need to abide by the rules

Went to the ER and admitted to the hospital for surgery the next day…read more Every member of the staff was kind and professional. Thank you