Horrible communication for incoming parents and students. I turned down other Kipp schools for my son to attend iluminar. I decided on Iluminar because they offer a Valet drop off program. As a working parent of multiple kids, this was very convenient considering I have to do 2 other drop offs to 2 other schools. I attended early informational meetings in which staff addressed the fact that EVERYONE could be dropped off through the Valet line, but only lottery winners would be entitled to be picked up through this line. I was fine with this since dad would be picking up with no rush to be anywhere at that point. I received a call a few weeks ago to remind me to pick up orientation materials and staff member also reminded me that lottery for valet was open to which I responded that I had already turned in my interest form since I received message through parent square too. School made a last minute decision to not include kindergarten in Valet program. Did not inform the parents in any way until orientation packet was picked up. This was a determining factor in my decision , and of course, I am very disappointed that staff wouldn't mention this ever in any of the informational meetings or orientation last week. Now I have to reconsider. Not only because I will be late for work every single day, but also because if they failed to inform the parents of their last minute decision, what else will they forget? I feel like I was strung along the whole time. Now I'm stuck with over $200 worth of uniforms I might not use. I'm very disappointed already and he hasn't even started there. I know my drop off situation is my problem and no one else's, but making a very last minute decision that'll impact many families and not informing parents in advance is very unprofessional. read more