If there were one word to describe this building, it would be lazy. It is lazy from the slowness of…read morethe maintenance staff coming to fix the elevators (we have had one out, and others go out constantly since I first moved in August 2023). The staff is extremely lazy with: 1) packages not being placed in the lockbox for up to a week at a time 2) responding to emails/call (haven't responded to multiple requests regarding missing equipment, bugs in unit, trash issues, etc. since August 26th of this year; they do not prioritize in addressing residents issues and instead partake in actively ignoring their residents, but also their role as part of management. It is extremely unprofessional and offensive.) 3) taking care of the public and "prime" facilities this building offers such as the coffee shop (daydreamer shut down and the new promise "fall 2024" coffee station is nowhere to be found), the study rooms (all have permanent musty stains and smells as people, mostly non-residents, come in through the 2nd floor so much that the door was broken all of last year & the printer is always out of ink, especially on those days when you need to use it for an exam), the gym & sauna (all spin machines, stair masters, and yoga mats are missing or broken, & neither sauna has worked since I moved in, Aug 2023), downstairs/30th floor bathrooms (half of the sinks don't work and the toilet paper/paper towels are always never stocked up; I feel like an idiot when I put soap on my hands for the water to never turn on), and unfortunately the elevator situation is horrible here. Waterloo has been promising all semester that, in fact, as a building with "796 residents, we promise to provide a "timeline with you as soon as possible." This statement was from over a week ago, yet no disclosure on the situation and no active effort to resolve the ongoing issue that is going to be the root cause of so many residents leaving this "lazy" run building. My fellow neighbors saw great promise in this building as it is only in its third year, is aesthetically gorgeous, and is a prime location off campus. However, due to the many contributing factors mentioned about it being lazy, as well as the sizes of the rooms, the extremely thin walls (can hear everything, literally), the catfish photos from the building with lululemon yoga mats (they were not that & none are left) and peloton bikes which is laughable since they are echelon bikes, and the price tag (which keeps rising every year with additional fees for views, green fee, and floor level). It is not at all worth it to experience the "waterloo luxurious experience." My best advice to potential residents is to look elsewhere. Lastly, my question to the management is, "How do you have time to put "Make the stairs your daily workout. Yu can do it" on every single floor on a 30 floor building, but still have not fixed that one elevator since the Spring Semester of the 2023-2024 school year?"
images:
1. email is from October 14th, regarding elevators
2. screenshot is from an instagram post (https://www.instagram.com/p/DAjaJEXyJej/?img_index=1) (from the official account regarding the elevator situation with an optimistic response, from September 30
3. screenshot from their messaging system regarding elevators, from September 30th
4. instead of actually approaching the situation and calling for assistance, the management staff on September 18th, decided to put these signs on every single floor, recommending students on the 28th floor to walk up 28th floors with a positive affirmation of "Yu can do it!", not accounting for potential residents who need the elevators (even for lower floors) for grocery hauls or if they have disabilities.
5. The last image is the problematic elevator that has been consistently out most of the year, however, occasionally one or two of the other three working ones also goes out. It is confusing how quickly serviced the non-problematic ones gets fixed (1-2 days), yet the assisters do not check up on the problematic elevator.