Joyce has been so wonderfully helpful to my mom who is planning to move across country for one of…read morethe cute apartments at Knollwood. She is extremely organized and abides by the list of potential senior applicants waiting for an apartment. She has called my mom a few times when her name came up on the list and if she was not able to move at that time, she has called her when a future apartment arises. I can't say enough good things about Joyce and her positive attitude and hard work with trying to get seniors the apartments and amenities that they need.

The landlord Joyce Hensley the wife of Billy Hensley of Hensley Road sent my 63yr old mother to the…read morehospital. My mother had to have 24hr watch due to stage 3 hypertension. Joyce Hensley the landlord of Knollwood Apartments got Into my elderly mother face and screamed at my mother a (Black Woman) and told her to stay in her place and to stop calling her reporting maintenance issues. My mother was immediately rushed to the hospital moments after this. My mother suffered from stage III hypertension for two weeks and still faces irregular blood pressure, but it's being managed now. Joyce Hensley felt my mother should not be reporting the Constant flooding that she's experiencing EVERY WEEK nor the heat outages that has been going on since the winter. My mother has practically lived off her OVEN to keep warm at night. I called to get her side of the story but Joyce had her undercover spy and non qualified maintenance man to lie each time that she was out on vacation. Once I asked for her manager number is when she took my call , and threaten to not "give me shit" in her words and that I was not authorized and hung up in my face. My right hand to God! I am my mother legal nurse aid and POA btw, all which is well noted in my mother lease agreement. Joyce Hensley the landlord has paid my illegally under the table to clean Knollwood Apartments , just recently their laundry room and she has even painted without company insurance or liability so this was totally unexpected. Joyce Hensley is being protected by her manger Brenda at Carlisle Residential Properties. When I advised Brenda what happened she denied my claims and basically told me oh well. It wasn't until I struck the nerve to call back and I told her I was going to report her to her manager is when Brenda decided to help, solely just with my mothers maintenance issues. NOTHING is being done about her behavior and disrespect, NOTHING. I beg anyone reading this to report Joyce Hensley, help me call and demand her removal from Knollwood Apartments. The pain she causes family's must stop.

You will never have one moments peace on this property from 2dogs barking all day and night.the…read moretiny little dog park is where the owner brings his 2hideous large dogs to bark non stop day and night.that what he does.all day every day.you will hear dogs barking non stop dawn till dusk,and not a normal bark either,it's a horror movie bark.it will never end and you will never have a moment of peace.ever.ever.try opening you window or door it's like they are in your living room.its disruptive and nerve racking to hear all day.but I guess it's ok with management,who don't live here?

The property is well maintained. We've liked living here so far & enjoy the amenities. Overall a…read morequiet complex community. Good lighting is provided in and around the property, especially in common areas. The apartments are spacious with nice appliances. Maintenance requests are promptly addressed. We think the valet trash fee $25 per month & additional $7 trash fee on the conservice bill per month is unreasonable. A total $32 fee for trash removal is ridiculous. Unfortunately, No place is entirely immune to criminal activity. Crime can happen in any location regardless. It is real, often has tragic consequences, and one victim is one too many. There is importance of being aware of the possibility of crime wherever you are.  On Thursday, 6/12/25 at 3:30am my family and I were abruptly awakened by gunshots in the parking lot here at Parkstone. This isolated incident involving a resident did result in a fatality. The apartment managers emailed notifying tenants about the nature of the incident, and they're fully cooperating with the sheriff investigation. Law enforcement has indicated there is no additional threat. However, the email did not mention how Parkstone would be implementing any necessary safety measures going forward prioritizing tenants well being. This incident was very shocking because the neighborhood is appealing. The effects of the incident left us feeling worrisome and a decreased sense of safety. It was quite a bit to process mentally. But we remain hopeful/praying that no other crime will take place while living here. If possible Parkstone property management should consider implementing or enhancing security measures on the property to prevent future incidents. Such as contracting security personnel to patrol the premises at night. This would give tenants reassurance and sense of safety.

I moved to Charlotte from Manhattan in January 2024. I needed a high-end corporate apartment…read morequickly. Patrick and his team put me into a perfectly appointed one-bedroom apartment that befitted my needs. Whenever I had any questions, they answered their phones on weekends and after hours to resolve them. I highly recommend calling Patrick and his team at Berelaxed without reservation or shopping around. I will gladly rent again in the future for my employees as we grow in the Charlotte and Fort Mill areas.

We had looked a many options in Fort Mill, SC. Patrick provided the best option it was immaculate,…read moregreat location, nice quiet apartment and furnished very well. We travel and use Air b n B and VRBO but were very disappointed by the options we found. Most places were dirty and worn. Pictures do not always represent what you find. However Patrick's unit exceeded the pictures. He was prompt and professional. We will defiantly use Patrick again when we come to the Carolinas.

Do not live here they will take your money as much as they can / rent will go up every year ! If…read moreservice is terrible and they do not care about their customers! They only care about your money and to squeeze as much as they can be careful when u move out u must sent a notice a year or 6 months before moving out so u don't get charge 2000$ that if u don't pay it will go to collections

I've lived here for almost 2 years. If you're reading this, DO NOT DO IT! I'll be back highlight my…read moreexperience and list pros and cons later. Update: Let's start with the pros! 1.) Free live music 7 days a week thanks to the pool crowd. Why pay for a concert when you've got DJ ThongBoy spinning tracks at 10 a.m. on a Tuesday? 2.) FREE Built-in cardio program: Dodging water bugs, sketchy dogs and random half-naked people in the parking lot keeps the body toned and adrenaline high! Wonderful place to live if you are an adrenaline junkie. 3.)Strangers often left notes on my car telling me I was beautiful, which would be sweet if it wasn't...scary....walking to my car often felt like the opening scene of a First 48 episode. 4.) Last but certainly not least-The maintenance team was always very kind and extremely helpful. Shoutout to whoever is over the hiring process for the maintenance department. Great group of individuals. Super sweet lady (not sure of her name) often helping w grounds work, cleaning the pool area and grills in the morning. She deserves a raise and a vacation. Alright- now for the cons: I don't have the time, emotional bandwidth, or enough characters to capture this in one sitting. So here are just a few lowlights: 1.) Mushrooms. Growing. In. My. Bedroom. I actually love mushrooms; however, I didn't ask for an indoor garden -- and yet, here we are. Maintenance came by and snatched them out the wall. 2.) Used condoms in the grass -My poor niece thought someone had a water balloon fight. 3.) Walls thinner than paper. Unfortunately, I know my neighbors' nightly... routines... in HD surround sound. My master bedroom is on the other side of my neighbors master bedroom. 4.)Water bugs everywhere. I've never seen anything like this before. I am very clean and have never experienced any his. First night I woke up with one ON MY FACE. 5.) Unprofessional leasing agents (with the exception of Mark)Everyone else? Unresponsive, careless, and very useful for sending out empty noise complaints and random discombobulated emails. I received a random email one evening accusing me of having someone named Nabreika in my apartment for too long. I was also accused of having this persons mail delivered to my mailbox. I had no clue who the individual was, as I almost never have guests. Shocked and confused, I went to the office to speak about the accusations in the email, they concluded that there was a mix up and apologized. 6.) The pool = frat party hell. Drunk/high people in thongs year-round blasting music like it's Coachella. If you can not afford concert tickets, you're in luck, this is the place for you! I work from home and had to take Zoom calls in my bathroom just to block out the noise. 7.) Dog policy? My 12-year-old poodle (who had an aggressive form cancer bless her heart) was attacked by a large aggressive pit bull on the property. Leasing office said they couldn't "track the dog down owner down......although I provided them with the building number that the individual lived in. *** I'll be back to add pictures of the lovely mushrooms in my bedroom along with the huge hole in my bedroom wall that had to be cut and eventually closed back( my water heater was leaking into my downstairs neighbors bedroom).

My entire experience with Bridlestone - from touring through becoming a resident - has been a…read more5-star experience! Nya made the move-in process very easy and efficient. She communicated every step of the way and even helped us store large items that were shipped prior to move-in. Gordon is incredibly kind and thoughtful. He cares about the community and goes out of his way to ensure residents have a positive experience. Omar from the maintenance team is beloved by our household! He is prompt, friendly, easy to talk to, and a master at his craft. The first six months have been an exceptional living experience, and all thanks is owed to this remarkable staff!

Now that my lease has ended they have added a $1100 carpet replacement fee! There are ZERO…read moreholes/shreds in my carpets and maybe a few spots to be steamed cleaned. I did not clean the carpet prior to leaving bc I opted for the cleaning fee to take care of that. I believe the maintenance team/leasing associates has tracked in dirt and trying to blame me. This neighborhood has been one big nightmare. So regretful ever moving here and will always warn everyone I know on the market for renting to avoid north wood ravin all together.

Lack of Follow-Up & Accountability…read more We moved into Enclave at Bailes Ridge in March 2025, and have had ongoing issues with dog hair falling from the upstairs neighbor's balcony onto our patio. Despite reporting this with photos, management never followed up after the first notice or asked if things improved. The suggestion of a tarp was mentioned but never implemented, and instead of a real solution, we were offered the option to break our lease -- just months after moving in with our teenage children. When I expressed frustration, the leasing manager implied this is just part of "apartment living" and said she chose to live in a home. That was incredibly dismissive. We won't be renewing. Very disappointed in how this has been handled.

Very nice staff. Very helpful with offering choices. I like the amenities, especially the ability…read moreto wash your own car. Seems very quiet. I'm hoping to move there, but still haven't decided.

Zero stars: Complex is disgusting. Dirty pool, dirty elevators dirty grounds not safe at all. Dog…read morepoop everywhere mold in apartments cockroaches walking around the complex and elevators. Management is nasty mean don't care about residents only rent so be aware. She can't keep workers in the office and the one that's there with her is because she has the same nasty attitude. Everybody moves out they have squatters in empty apartments and know because they live in them for months. People have garages that don't live there and sell stuff out of them and management knows that as well. Trailer's parked from outsiders and she knows that as well. Dog park disgusting never clean, dirty grills and car break ins daily as well as shooting around the neighborhood. People getting stuck in the elevator and management blame the residents she does not but sit in the office and be mean to tenants once they sign the lease. Garbage is always on the ground never any main staff everyone quits because of her. Do not rent here is mold and broken air conditioning washers and everything else don't let the low price fool you. You will live in a complete nightmare stains everywhere at this place and so much more. Management is so poor and unorganized run from this place.

I have lived here for three years and I have never had any egregious issues. The only times I've…read moreever had any issues the maintenance staff, front office, and on duty cop have been quick to assist me like none other. The facilities are well kept and this is a great location to reside. Unlike many of the apartment complexes around the area, this one has the among the least amount of law enforcement responses. Keel up the great work staff at the Haven!!

Phenomenal apartment complex. From the staff, to the events, to the service and living space. You…read morereally can't get a better all around experience. I have never lived in a community where I loved engaging with other residents and talking with the staff so much while also LOVING my apartment. The appliances are beautiful. The aesthetics, everything. I can't rave about this place enough! If you are looking into this place, look no more! This is a place to call HOME and not many places can you do that! Lovely community and you can walk to the Redstone theater and restaurants from here, or to Red Ventures if you work there! Love the location how it feels tucked away from society as well. Just. Simply. The. Best. Thank you Celeste, Justin, Dana and maintenance team for being absolutely wonderful!

I have lived here for almost four years. During the first year, my experience was absolutely…read moreperfect. Unfortunately, since then, things have gone downhill. I have dealt with multiple issues involving my AC unit breaking, and each time the repairs have only been temporary fixes rather than permanent solutions. My patio ceiling has significant water damage and is literally falling apart. I submitted a service request for it and was told the building team would address it when they could. That team has since left, and no one ever came to repair it. The panel underneath my microwave is also broken. Months ago, after submitting a maintenance request, I was told someone would come replace it, but no one ever did. One of the most concerning incidents happened after maintenance completed a mandatory fire alarm inspection. My front door was left unlocked and cracked open while I was at work until 5:30 PM. I have a cat, and anyone could have walked into my apartment during that time. Now, once again, I am dealing with another issue. My refrigerator/freezer has stopped working properly. It has been nearly 24 hours since I reported the problem and nothing has happened except for them saying "it's at a freezing temp" I have already had to throw out a significant amount of food due to items melting and spoiling in the freezer. Clearly it's not at a freezing temp if that's happening. I have tried to remain patient and understanding because I know things happen and appliances break. However, there comes a point where the ongoing issues and lack of communication become unacceptable. For the amount residents pay to live here, these should not be recurring problems. I finally made the decision to leave this apartment community because there are simply too many unresolved issues, and it is no longer worth the cost. While the amenities are great and the property itself is beautiful, that alone does not make it worth living here.

HOTCO replaced my hot water heater and did a great job. Their price was reasonable. Everything…read morewent smoothly. I believe the technician was David. Thanks HOTCO!

Quality work done and quickly!! Plumber was here on time and…read moredid his work efficiently and at the price quoted. No surprises!!!