I feel totally let down by this hotel! I parked here during a busy August summers day to have lunch and then hire a boat. I read the signs saying 'Free parking if you buy food or drinks here'. I bought a parking ticket, went to the bar bought food and drinks and asked about the free parking. They did not tell me how to avoid the penalty instead I was told by the person behind the bar that everything is fine and the parking would be free. They should have asked for the PCN number on my ticket at that point but I thought they will take it off the bill, but it doesn't matter anyway because I have just bought a ticket so I will be covered by that anyway.
The company that The King's Head hotel were using was Britannia Parking. They sent the fine letter to my old address. The DVLA had not updated their data so the first time I came across any letters was by chance in October because I checked my old address for mail. By this point I had already missed the extortionate early repayment fee of £100 and had to pay a baffling £160.00, or face court action from their legal company BW Legal . The legal company refused to accept any information I provided to them. They did not even offer a dispute service.
I paid by cash on the day I visited The King's Head hotel and did not keep the receipt or parking ticket as these items were thrown away as it was two months since the event happened and I did not hear anything about a fine until October. With little evidence I had few options apart from going back to the speak to them in person and explain I had bought a parking ticket and bought food. I asked if they could do something to prevent me getting fined. The person behind the bar asked for the PCN number and said he would sort it. Nothing happened. I then followed up by calling the manager who said he would sort it and confirm that it would be resolved by email, but nothing happened. I never heard back from them.
I have just had to pay out £160 just before Christmas to avoid going to court. I will never park or eat here again and will make sure that everyone I know hears about this scandal through word of mouth and social media and I will do my best to warn others to never go here again. I feel total distrust towards The Kings Head pub. The fine amount is completely disproportionate, they completely ripped me off and failed to help me! I am utterly horrified by their lack of understanding or help. read more