This review is long overdue. First off, it took over 6 weeks for repairs. I was patient because I…read moreunderstood there were things out of their control. When I got my car back, it looked ok, but when I asked about spare nuts & bolts found at pickup they said, oh those were just extra. They were NOT EXTRA! They did NOT put my car back together right! Over the past two years I have been finding nuts, bolts, screws, fasteners & small fixtures that hold the details of my car together. I have a collection! The most noticeable & most used is the handle in my sliding passenger door on my van. I did not go back to complain because I didn't start noticing until well after the repair & I knew it would be some BS hassle I do not have time for. My car would've been more sound with the hail damage. Panels are loose & it creaks & squeaks because they just put it together like a puzzle without the fasteners!

I had my truck fixed and repainted at MAACO over two years ago, and it still looks great! The value…read morefor what you pay is phenomenal, and I experienced great customer service! You still get what you pay for, however, when you understand what you are getting for the price, you will be satisfied! I've had many people compliment the truck, and how nice it looks!

Really good people, had a wonderful experience here. There knowledge was unbelievable compared to…read moresome other places I've gone so it really helped me out when trying to ask about the differences between car audio systems. I honestly had no trouble getting my car in at a good time when I could afford to give it up, lol. George was really easy to deal with and Charles was really good to me all the times it took me to decide what I wanted. thanks alot guys.

I've been having an issue with my system for years, and it never really bothered me enough, until…read moreit finally did. I stopped at this place and Chris Simmons attended me even though he was pretty busy. He took his time to explain all the possibilities that were causing the issue with my distorted sound. He recommended a filter for my RCA wires. It worked perfectly. Thank you so much for taking time of your busy day to help me!! The price for the filter was awesome! It didn't cost me an arm and a leg like some other placed try ripping you off with! I felt that my need was greater and more important to him than what they could make out of my bank account. Thank you for being a place honest and humble. You don't find that much anymore in today's society or places of business!

Kish was amazing with an all around service! Josh was able to help me with my car very quickly with…read morea coolant leak! He walked me through each step of the process and was transparent with pricing, only taking care of what was necessary. I got my car back within 3 days and they even offered transportation for me. Overal exceptional experience, great customer service, reliable and trustworthy people!

staff is always friendly and professional; they always answer my questions. I highly recommend Kish…read morefor your auto repairs.

Amazing service, Dependable vehicles, Honest employees, Fair prices ... it's a no brainer. We had a…read moreteam and shopped all day, ready to buy. Some were friendly and honest and some not so much. I recommend these guys! They have become a Promise Co fam go to :) lol

FRAUDULENT BUSINESS - BUYERS BEWARE…read more I bought a used vehicle from these two individuals, David and Brian. The car's engine was shot. They masked the problem by using a heavier weight oil. As my mechanic said there are a lot of unscrupulous individuals out there. Pass on these guys.

Several neighbors recommended this business when the A/C on my car started blowing hot air. I…read morecalled the owner, Jessie Rawls, on Wednesday evening and made an appointment. Jessie showed up at my house the next morning exactly when he said that he would, repaired my car in less than an hour and charged a very reasonable fee. I was very pleased with his service and will contact him again if I need any other car repairs.

I recently went to Lone Star to get a flat fixed. I waited ten minutes and no one ever asked to see…read moreif I needed some help. They were very rude.very

They keep a good stock of tires for farm and ranch equipment. They are usually busy but the the…read moreservice is timely and the prices are fair. I have been coming here for tractor and equipment tires for 5 years.

First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

My car got hit on Sunday and I was planning on taking it to Douglass Nissan to get it fixed. I left…read morea message on Sunday night on their machine and called today. It turns out that they don't do that kind of work but did give me a list of reputable places that do collision work. I found on that both them and my insurance recommended and that was nice. I didn't catch the ladies name at the This Nissan location but do appreciate her service minded approach. I could feel her "smiling" through the phone. I appreciate this getting settled on the phone instead of a meaningless visit there. Kudos to Douglass Nissan for the service department.

I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.