Hype aside, I was so impressed by Mike Brown, and his whole team, with how they helped us get our…read moremortgage. I know for a fact, we would not have had this success elsewhere. Obtaining a mortgage can be extremely trying, but with the help of guarantee rate we were able to do so. We will continue to rave about these guys as they are the real thing. So happy we found them!!!!!!!

From the owner: Many years of experience have given me extensive knowledge with many loan products in all types of…read moremarkets.

AVOID LIKE THE PLAGUE. This was by far the sloppiest and most frustrating transaction I've ever…read morebeen involved with, full of incompetence and no accountability held. If you are thinking of working with Manny Gomes and his team including Carlos Lara and John Testa I STRONGLY encourage you to run fast. At first they seemed like they were on top of things, responded quickly and promised a smooth transaction, but it was anything but. We were supposed to close the morning of 6/28, as we got closer to the date guaranteed rate had not got the clear to close done yet, I kept being assured by Carlos that it would get done no problem and not to worry (we were beginning to get frustrated because our attorney was not able to schedule the closing until they received this). Finally 2 days before the planned close John finally provided the clear to close. At this point my attorney and I are waiting for the final closing disclosure with the finalized numbers, we were then told that John would not provide the final CD until the morning of 6/28 (the day we were supposed to close) and said that we would have to move the closing from the morning to the afternoon because of this. I reached out to Carlos about my concern with this since my attorney and I still need to review the final CD and also get to the bank to get a check, which I was not able to do until the CD came in with the final numbers, and Carlos again promised that everything was on schedule (which it wasn't since we were already forced to move the closing time) and not to worry, my attorney will receive the final CD by 11am on 6/28. Fast forward to 10:30am on 6/28 and still had not heard from John, and again Carlos promised that everything was ok and that we would be closing that afternoon. The next call I got was from Manny and I was told that they would have to reschedule the closing because the person on their team never pushed the submit button to send the files to the closing department on 6/26 when they gave the clear to close and this was not discovered until 6/28 when we were waiting to close. They then tried to play the pity card for the woman who failed to do her job by saying "she was crying and was worried she was going to be fired for messing this up" which my response was that she should be as this was a HUGE mistake which ended up costing me money, time and a lot of frustration and anger. This was my worry in the first place, as I saw a pattern of just being told "don't worry, it'll get done" over and over, while things weren't being done and I was rarely provided with dates or times for anything when I asked specifically. So we had to push the closing to 7/1, which now instead of closing at the end of the month we were forced to close at the beginning of the month. This wasn't the end. We were STILL waiting for John to send the final CD which we were told would be sent first thing in the morning on 7/1. Again, nothing from John so I followed up with Carlos and Manny and they said it would be sent in the next 15 minutes, this was at 9:30am. Fast forward to 1:30pm and we STILL have not received the final CD from John and I had to contact Carlos and Manny again. They finally sent over the CD around 2pm and to no ones surprise, IT HAD ERRORS IN IT and had to be sent back to be corrected. We were now risking not being able to close for the second time due to the extreme incompetence by the whole guaranteed rate team. We finally were able to close. During all of this process my insurance agent reached out to Carlos about how the insurance would be paid in which Carlos responded that everything would be included at closing. Fast forward 2 months after closing, I get a call from my agent saying that the homeowners insurance had not been paid. Yet another lack of communication on guaranteed rates side in which Carlos never informed us that he changed things from what he told my agent and I and didn't include the insurance in the closing. The only guarantee these people provide are a guarantee of frustration, anger incompetence and waste of funds.

From the owner: The resourceful and skilled team at Guaranteed Rate NMLS# 2611 is eager to help you reach your…read moredreams. If you need an experienced Fairfield, CT Mortgage team focused on precision, give us a call.

A big thank you to Paul and Karissa. We could not have purchased our dream home without both of…read moreyour help!! As a first time home buyer, my fiance and I were nervous about making the right decision. Everything was new to us! From the down payment, to selecting the lender who offer the best rate. Luckily our realtor introduce us to Paul, and after our initial meeting with him, we walked out of his office feeling impressed and worry free. It was great working with Karrisa, she kept us updated every step of the process. Provide answer to our questions; advise us things to expect and things to look out for. She is always available by phone, email or in person. Karissa made the whole process smooth and easy. Therefore, I strongly recommend Westport Mortgage. We couldn't be happier with our experience with them!

I had an excellent experience working with Westport Mortgage! The team was friendly, highly…read moreprofessional, and helped me secure a great loan with favorable rates. I highly recommend them!

Compassionate, dedicated, kindhearted, perseverant, helpful and impeccable - those are the…read morequalities you should want in someone you work with in business. It is quite important to ensure you have those skills in someone when you are a first-time home buyer. You will hit the lottery if you use Bobby Papadopulos as your loan officer. There are not enough words to express the upmost gratitude and satisfaction with his services or his team. There are so many people in this industry for quick cash and possibly the wrong reasons. Bobby is the complete opposite. I was more than defeated in the home loan process. After a random yet quick search on Yelp, I found Bobby and decided to message him. I see why he has five stars. Although skeptical, because who is perfect? I have seen perfection in his abilities. Bobby allowed me to call him at 7:00 AM, through tears and disarray coming from my end, he stated, "I will help you". My situation was far from easy, he decided to still help us. Through diverse companies not explaining the process or requiring funds without explanation, Bobby held our hands throughout this entire process. From day one to closing day and beyond, Bobby does not leave you. He takes the time to explain to you what is occurring, why it is occurring and how to ensure a successful closing, organize finances and better yourself. He is extremely patient and understanding. He has worked in his personal time to guarantee deadlines would be met and satisfied. Without being local to me, he communicated with agencies near me to get the work done. Five stars does not compare to the amount that he and Contour Mortgage deserves. He has completely changed our lives for the better. Bobby is someone I wish was in every field not just the mortgage company because he brings professionalism, kindness, and perception. If you are looking for a home, find a home with a person who cares about your wellbeing above all. That will shape your mindset for your new journey- Bobby is the person to set you up on the right path. I will highly recommend him to anyone and everyone.

If you're looking for a mortgage lender who actually cares, go with Bobby. He made my first…read morehome-buying experience seamless despite a very tough market. Bobby is attentive, always available, and incredibly thorough. He never missed a call or text and was always ready with a solution to get my offer noticed. He truly listened to my needs and helped me close on the perfect home. 10/10 recommendation

Very frustrating experience. My mother applied for a loan and was told she has multiple…read moredelinquencies, but Dana would not explain which accounts they are from. When we asked for help, we were refused a copy of the credit report that was already pulled and told it's "not her job." We were only directed to a website that wasn't working. My mother doesn't speak English and couldn't access her report on her own, and no real assistance or guidance was provided. Poor customer service.

Great customer service. Friendly tellers. Fantastic branch to visit - highly recommend.read more

The worst bank I have ever dealt with. I got mortgage from them. First year, they didn`t send me…read morethe 1098 form. Second year, even though I`m on auto pay and I pay my mortgage and escrow on time all the time, they failed to pay my real estate tax. I found out after I received a late payment letter from the city with penalty and interest. I left massages to the bank escrow department but nobody called back until I called the original mortgage person Jennifer whom I dealt with at first. She took action and I got an email from the escrow department that they had a system error and they are paying the tax now: after 2.5 months it was due and after the city said that they will put a lien on my property if I don`t pay withing 3 days. The worst bank ever!!! If you want to avoid stress, DO NOT EVER get mortgage from them! I would give negative 10 stars if I could.