I left the Venture X Oakbrook office yesterday after a very frustrating experience…read more
I work for a non-profit that provides me a desk pass membership for drop-in visits. I typically work from home, but after trying a couple of other drop in locations I found Venture X Oakbrook to be far and away the best option. I've been using it pretty exclusively whenever I'm in the area, and recommending it to my coworkers.
The first time I booked the space was December 2022, when I was given a tour of the space and pointed to a series of about 12 desks in an open area to use. Since then, every time I have come I've checked in, gone to the same desk, and had a solid experience.
Yesterday I made the mistake of asking the woman at the front desk a question. She dismissed me, telling me she was in a meeting and returning to her computer screen, and when I said I was just looking for information on how to print, she said if I wasn't a member I couldn't print more than a few pages anyway. It wasn't an urgent project, so I gave up and decided I would print somewhere else later. No big deal.
A few minutes later, the meeting presumably having ended, this woman tracked me down and greeted me by saying, "You can't be here. These desks are not for you." Completely caught off guard, I explained that not only had a Venture X employee specifically shown me to this spot and directed me to use these desks, but that I have been doing so for a year and a half without any issue. She demanded to know who, and when I said I didn't remember the name but that I thought it was a blonde woman, she told me that was her manager. She went on to tell me that I was wrong anyway, the desks were reserved for other users, and that even though she remembered my face from previous visits and said she believed me, I was limited to using the couch space out front.
I would like to point out that the desk I sat down at had a sign on it saying "Available," and that there were zero other people in that work area. I was bothering no one, and costing Venture X nothing. Even if I was incorrect, and the person who showed me to this space gave me the wrong information, there was no reason to be confrontational about it. It felt like I wasn't good enough to use the space, and was both demeaning and infuriating.
I have other options, so I just immediately started packing my things and left. I wasn't going to argue with this woman or work unproductively from a couch, as back issues would make that very uncomfortable at best. I asked her to refund the desk pass to my non-profit, since I didn't really use it, and she said okay, but I have no faith that she will follow through on that (and also no way to check, as I am not the account owner).
It is extremely regrettable that what had been up till now an outstanding experience with the workspace ended in this way.