They gave excellent care with my father in law. We were worried about him because he has COPD, and…read morehe was having chest pains. They immediately did blood work and found out he had a heart attack. They admitted him and they have been taking care of the problem. They were very professional.

Dee is the most precious soul around. Her and her entire staff are superb! Best bed side manners of…read moreany doctor in Longview! You will always be greeted with a smile and an eager to want to help you. Sky Durrett

I don't usually leave reviews, but after multiple unresolved issues, I feel it's important to share…read moremy experience. I recently moved to Texas after being with the same doctor in Florida for seven years. I had all of my medical records transferred, including my history with anxiety, panic disorder, depression, and severe sleep issues. Over the past year, I have gone through significant life events, including the loss of both parents and a divorce, making consistent and reliable care especially important. From the beginning, communication with this office has been difficult. I have called numerous times seeking assistance and often felt dismissed. When I asked if the doctor could return my call, I was told she "doesn't usually call patients back," which was discouraging given my situation. There have also been ongoing issues with my medications. Initially, I was only prescribed my antidepressant despite providing my full medical history. At one point, I lost my antidepressant and contacted the office to request a refill in order to avoid withdrawal symptoms. I was told by staff that Lexapro is a controlled substance and could not be refilled, which is untrue. Overall, the level of support and clarity provided has been inconsistent. I understand that policies and regulations exist, and I am willing to follow appropriate steps. However, the lack of communication and professionalism has made it difficult to receive proper care. I will be seeking care elsewhere. I hope this feedback encourages improvements in communication, staff training, and patient support--especially for those managing serious mental health conditions.

The only reason I am giving this four stars is because Kim, I'm guessing Kim is the big boss over…read moremany locations, Kim is absolutely incredible. I had a problem with a test taken there.. the test administrator decided to follow her own opinions instead of following the actual rules of what the test states. Cassy and I went back-and-forth for a while and she said some rude things and I really do not appreciate and clearly stated that her license and opinion matter more than what the test said or what the test instructions say. Which I do understand and I commend her for trying to follow the roles best that she can, but I don't think that should give you the right to decide when something is positive or negative when the manufacturers of the test clearly say that a faint line is negative. All of that aside I was very very easily able to get in contact with higher management very quickly, which was very surprising. Kim, the woman who was finally able to resolve the issue was absolutely fantastic., she did not feed around the bush. She apologized, admitted the mistake and got the issue resolved. When I came back up here to get the form showing that my test was negative there was a little bit more confusion and I was working with Serena this time, she was also extremely polite and courteous was not snappy or had any sort of attitude, and she helped me resolve the issue in a timely manner which I really appreciated it. I would definitely recommend People to visit this location. If they are needing to take a test, I would just ask for it to not be administered by Cassidy.

Sick again and as always they went up above and beyond to get me back to work and feeling great!read more

I had to go to the emergency room on Saturday, October 11, 2025 and the treatment and care that I…read morereceived while there was top notch. My RN nurse Amy was professional but personable. She was also very nurturing and compassionate and she cared for me as if i were her only patient. But....the doctor who treated me went above and beyond in my opinion and he made me feel like a person and not just a patient. His name is Dr. Freimer and with the exception of a couple of other doctor's ive seen there, he is the ABSOLUTE BEST!!!! He was so attentive and compassionate. He took the time to actually listen to me and then did what he felt was best for my care while accepting my input. He was thorough and extremely kind and I am so thankful that he was the doctor who was there that day. He restored my faith in believing that great doctor's who actually listen AND give the appropriate individual care still exist. So THANK YOU DR. FREIMER for being exactly who you are! I pray that God blesses you tenfold for using your gift for the betterment of mankind.

I have used several OBGYNs in Longview and Dallas and Dr. James Dozier at Christus is hands down…read morethe best doctor I have EVER been to. He is genuine, he listens, he is calm, patient, and kind. On top of that he is extremely intelligent. He knows what he is doing and made me feel secure when delivering my child. The city of Longview is blessed to have him. I can't say enough good things about him. I truly wish all doctors were like Dr. Dozier.

Dismiss the 1 star reviews of people who haven't even been in the facility but rate based on…read morehearing something. Avoid meandering stream of conscience drivel without a point. My wife had a stay here and I was there with my son today. It was the same high level of service with added amenities. Jennifer processed us in and it was quick and easy. Adysson got us back quickly. Jeremy was knowledgeable and answered all concerns. Madison shared a personal story that was very helpful. Rachel took us through discharge, so of course we were happiest to see her. :-) Having been to many local facilities both civilian and VA, this place is the best in my opinion.

I am writing this review to shine a light on the amazing staff members at Hospitality ER…read more Regardless of the circumstances of my visit, the kindness I experienced here was nothing short of exceptional. I want to thank , Kerrigan, Jennifer, Austin, Manny, Abigail, Krystal, Hanna, and Stephanie. They were welcoming, and provided me with the absolute best customer care. They made me feel seen and supported during my time there. While every medical visit has its complexities, these people are the reason I felt cared for. Thank you for your kindness.. I may have missed a name or two, and if I did, I am so sorry . please know that the kindness from the whole team did not go unnoticed and I'm so thankful.

I visited Christus Urgent Care and was very pleased. The front staff was very helpful in filling…read moreout the paperwork. My visit from walk in to walk out was about 45 minutes. Much less than other doctors offices I have been to. The medical staff was very professional and knowledgeable. I highly recommend this facility.

You may not feel all that grateful to receive a negative review, but it's really an opportunity to…read moreimprove the service your urgent care center provides.think of it this way.if you don't know anything is wrong, you can't fix.

I started calling this facility today around 6:20 PM. The phone would ring for over 3 minutes and…read moresome one would pickup the phone and then hang. I attempted the call 3 times and the same thing accord. They don't close until 7PM and I needed to get my blood work results from my visit the previous day. This is bad customer service. I would stay away from there after 6PM due to the fact the service may be as bad.

I'm sorry. I waited 4 hours. I wasn't the only one waiting. My complaint is THEY HAVE NO WATER…read moreFOUNTAINS AND THE DRINK MACHINE DIDN'T WORK. 4 hours without fluid unless I wanted to drink from the bathroom sink. Shame on you

i went to the er with severe debilitating pain in my right hip. I'd had a fall two weeks prior and…read morethat morning a spinal injection for severe sciatica on the same side. the sciatica has improved but the hip pain prevents rolling turning walking etc I went to the er right away and was treated with respect by my doctor and nurse. they nor I did not realize my hip was so severely hurt until time to go home. The main issue arose when they attempted to put me in a transport wheelchair. I was fine am fine laying prone on my left side. It's sitting standing or rolling to or from or with my right hip which was discussed with the nurse who wanted to consult the Dr again. She called for help to get me back into the bed and a short white wiman with dark hair came along with a younger lady I assume cnas or other nurses and the short dark haired woman proceeded to insist I go home rather than speak to the doctor again. She did not ask my issue but she did ask my nurse, in front of my face if this story was for real. As if I and the other nurse were kidding or lying for whatever reason. What is not mentioned also is the manner in which I was then rushed into the chair and out of the. Building. At the car the dark haired bits continued to tell me to hurry up as I crawled into the car with my face into the seat unable to manipulate my hip into the seat. My nurse continually expressed concern while I sobbed in pain and humiliation and the bits continued treating me as if I had some other reason for being at the hospital other than to receive actual medical help. Dr walker im positive was never notified of my full condition which I myself hadn't demonstrated or even truly known about for myself until I tried to move with that hip. I am still humiliated and still having debilitating pain. I ended up in the floor that night and calling the fire department to help me by lifting me onto the bed. Unfortunately I didn't die so lawyers aren't interested in making a case for me. If I could do it all over again I would make sure my phone was fully charged and recording as it was it was dead. Ps. They had given me a shot which helped with my normal pain but whenever my hip was applied pressure whether shifting standing or turning it was like there was no meds on board. Nothing stops it. reading my discharge summary on when to go to the er all of my symptoms to date are the same and tick each one on the list. I am laying in my bed right now and still hurting. still humiliated with the treatment of that woman and angry and disappointed with CGS in having such a person on their staff.