Absolutely appaulling. The "makeover package" includes *A full head of extensions applied with your choice of application method *Color makeover *Cut *Treatment *Style *Shampoo and Conditioner to take home. FIRSTLY. I drove three hours and hurried to my appointment, to finally get there and wait half an hour for the hairdresser to arrive. Salon was atrocious. Absolute filth. Other people's hair all through the seat I was sitting on, dirty benches and other people's hair and hair products all through the combs. SECONDLY I showed them a photo of what I wanted, which consisted of a nice brown and blonde balayage, with dark brown at the top with lights through the natural brown to blend into a nice ash blonde at the ends. They insisted they didn't need to color my hair, even though it was a part of the package, I thought, well if they're charging $650 they must be good and know their stuff right? Wrong. You know you're in trouble when you request your own hair cut and the hairdresser insists "no, ratty hair blends better with extensions".. So maybe it does but I've never met a GOOD hairdresser that would refuse to cut your split ends. Cut them, but use your skills to blend it maybe? Too hard. They'd rather sit on the computer and online shop while drinking energy drinks and chatting amongst themselves. THIRD They washed and blow dryed my hair, and eventually put the extensions in. Half way through with a mullet hanging off the back of my head I'm informed I'm going to need to pay extra for more extensions to make them look "perfect", how much extra will it cost? An extra $60. Yeah because I havent received half the package I've paid for and you're going to rob me more money otherwise I walk out of there with a mullet on the day of my going away party. Nice! I was told I would need to straighten my natural hair and curl the fake hair to make it blend. If you're paying $650 you want to be able to wear it straight or however and have it blend! FOURTH I was not shown the back of my head before I left. Normal hairdressers pull their mirror out, show you the back and ask If you're happy. Not this one. More concerned about getting an after photo, which didn't make it to the instagram page like most of the other disastrous "makeovers" I assume. I was only shown the front which looked okay when I left. It wasn't what I walked in there hoping for but it was just okay. FIFTH I arrive to my going away party, about 30 of my 70 guests point out my hairs not really blended, with a few even thinking I brought synthetic blonde extensions off ebay and throwing them in my near black hair. someone even took a photo to show me how bad it was, which I will upload. SIXTH I message the Facebook page to explain my situation where I'm left with no reply. I explained my situation and asked for a solution and it wasn't delivered. I called the Brisbane salon (as I'm moving interstate in 2 days) to explain my situation, emailed photos through as requested and no response. I had to call them back days later to chase it up. Finally, after a week of wearing these embarrassing hair extensions I'm getting them fixed, yay! Arrive at the Brisbane salon, wait another half an hour to be seen. Hair dresser had a better attitude this time and was a lot more helpful in fixing my hair by adding extra darker brown extensions. Although it made it look better, it still wasn't what I had in mind when I walked into the south Yarra salon a week beforehand. Fast forward a week and the extensions are starting to go ratty. Very ratty. They look cheap and nasty. I have had microbead extensions for $100 of eBay and they were alot nicer and lasted longer than these. Which brings me to point SEVEN Hair looked nice curled after I got it fixed, but straight it again just looked like I had chunky blonde streaks through my hair, so down to chemist to get 2 packets of dark brown hair dye I go. After an hour and a half my hair finally looks nice! It's finally blended. But, I can now see synthetic stands that didn't pick up the dye. Lovely. All up I paid, $710 for the "makeover package" of which I only received half of, including shitty synthetic hair $40 fuel Money to go to Brisbane to get the hair fixed $30 on hairdye to fix it myself =$780 dollars for what ended up being dark brown extensions, which, according to their generic text message today, is on sale for $399! Awesome. Will never recommend kiki to anyone. I want my money back. read more

Absolutely appaulling. The "makeover package" includes *A full head of extensions applied with your choice of application method *Color makeover *Cut *Treatment *Style *Shampoo and Conditioner to take home. FIRSTLY. I drove three hours and hurried to my appointment, to finally get there and wait half an hour for the hairdresser to arrive. Salon was atrocious. Absolute filth. Other people's hair all through the seat I was sitting on, dirty benches and other people's hair and hair products all through the combs. SECONDLY I showed them a photo of what I wanted, which consisted of a nice brown and blonde balayage, with dark brown at the top with lights through the natural brown to blend into a nice ash blonde at the ends. They insisted they didn't need to color my hair, even though it was a part of the package, I thought, well if they're charging $650 they must be good and know their stuff right? Wrong. You know you're in trouble when you request your own hair cut and the hairdresser insists "no, ratty hair blends better with extensions".. So maybe it does but I've never met a GOOD hairdresser that would refuse to cut your split ends. Cut them, but use your skills to blend it maybe? Too hard. They'd rather sit on the computer and online shop while drinking energy drinks and chatting amongst themselves. THIRD They washed and blow dryed my hair, and eventually put the extensions in. Half way through with a mullet hanging off the back of my head I'm informed I'm going to need to pay extra for more extensions to make them look "perfect", how much extra will it cost? An extra $60. Yeah because I havent received half the package I've paid for and you're going to rob me more money otherwise I walk out of there with a mullet on the day of my going away party. Nice! I was told I would need to straighten my natural hair and curl the fake hair to make it blend. If you're paying $650 you want to be able to wear it straight or however and have it blend! FOURTH I was not shown the back of my head before I left. Normal hairdressers pull their mirror out, show you the back and ask If you're happy. Not this one. More concerned about getting an after photo, which didn't make it to the instagram page like most of the other disastrous "makeovers" I assume. I was only shown the front which looked okay when I left. It wasn't what I walked in there hoping for but it was just okay. FIFTH I arrive to my going away party, about 30 of my 70 guests point out my hairs not really blended, with a few even thinking I brought synthetic blonde extensions off ebay and throwing them in my near black hair. someone even took a photo to show me how bad it was, which I will upload. SIXTH I message the Facebook page to explain my situation where I'm left with no reply. I explained my situation and asked for a solution and it wasn't delivered. I called the Brisbane salon (as I'm moving interstate in 2 days) to explain my situation, emailed photos through as requested and no response. I had to call them back days later to chase it up. Finally, after a week of wearing these embarrassing hair extensions I'm getting them fixed, yay! Arrive at the Brisbane salon, wait another half an hour to be seen. Hair dresser had a better attitude this time and was a lot more helpful in fixing my hair by adding extra darker brown extensions. Although it made it look better, it still wasn't what I had in mind when I walked into the south Yarra salon a week beforehand. Fast forward a week and the extensions are starting to go ratty. Very ratty. They look cheap and nasty. I have had microbead extensions for $100 of eBay and they were alot nicer and lasted longer than these. Which brings me to point SEVEN Hair looked nice curled after I got it fixed, but straight it again just looked like I had chunky blonde streaks through my hair, so down to chemist to get 2 packets of dark brown hair dye I go. After an hour and a half my hair finally looks nice! It's finally blended. But, I can now see synthetic stands that didn't pick up the dye. Lovely. All up I paid, $710 for the "makeover package" of which I only received half of, including shitty synthetic hair $40 fuel Money to go to Brisbane to get the hair fixed $30 on hairdye to fix it myself =$780 dollars for what ended up being dark brown extensions, which, according to their generic text message today, is on sale for $399! Awesome. Will never recommend kiki to anyone. I want my money back. read more

I'm appalled by my experience here. They advertise the package deal which for $649 includes a head of extensions, hair dying, styling, and a blend in; and you can choose which method of application: tape, microbead, weft, microweft, etc. The before and after pictures on their Facebook were very impressive so I was happy to use them. One of the staff wanted me to tell them what I wanted; when it became obvious they didn't care. They refused to let me choose any method other than tapes (they are the cheapest apparently) and after they started it turned out they didn't want to dye my hair and wouldn't (I suspect they didn't know how). I could have just been okay if they'd matched the hair properly to mine (mid brown not complicated) but for some reason they used half platinum tapes and half brown that would have matched. The result was appalling. I had a way lighter brown with platinum streaks compared to my mid brown and it did not blend in in the slightest. They kept trying to convince me it looked fine and wouldn't dye it to match. I was still charged $649 despite no dying. I walked out of the salon with extensions that looked so blatant and terrible. I had to go to a good different salon the next day to get them properly dyed to match and thankfully they did well on that; though I had to pay an extra $300 to get what I should've been given in the first place. They also advised me that they thought they weren't completely human hair (the hairdresser was an extension expert) as the extensions are advertised as. After only a few weeks the extension quality massively deteriorated and they looked awful. Unfortunately I haven't been able to find any phone number for the head office to complain. I very much got the impression the staff working that day had no training and just knew how to stick a fee tapes in. I think all the pictures on their social media are from other cities because they did an appalling job. Don't be fooled you'll walk out very unhappy. read more

I used to work at this hell whole. First of all, all the good reviews are actually FAKE! She pays people to write bulk good reviews under different names and accounts. This company forces their staff to rip there clients off! There hair is the cheapes chinese hair you can get on the net. The invoices for the extensions would to say less then $50 per full head of extensions! They don't care about there staff! all they care about is stealing people's money. They get the cheapest quality colour you can find, bags of bleach are $6 when good quality is about $70 a bag. They lie to people by saying they stock Russian hair so if you book in for Russian your actually just getting what everyone else gets except your paying double for it. The manager And owner forced us to BLEACH dark hair extensions if we needed them light (because they never had any stock) "just make it work" they say "just do what you have to do to get it done " they say. What they are doing is illegal and so unfair. DONT GO HERE!! the hairdressers arnt the problem it's the business owner. On older reviews they say "I'm so sorry but I can not find your details in our system" just so other people reading the review would think it was a fake review with a fake name. Own up to all of it. You don't care about your clients you care about how much they spend! And I'm obviously using a different name for this review. They won't know who is writing this as all the staff that have ever worked there (which is a lot) think the exact same. read more

Worst hair extensions ever! Lady was sweet who did them but they need more training, better hair quality and better everything really! I have my hair normally done in LA and never have I ever had problems, but after two days after these were put in at this Australian salon they were falling out. 30 fell out in 2 weeks. They offered a 30 dollar refund... when I said thats not good enough and I need a proper full refund of 600 dollars, they didn't contact me for 2 weeks. I kept emailing and no responses. I was in shock that I was treated this way. Never had customer service been so bad. They did a service and it didn't do it properly. After 6 emails they offered me 260. I had to start from the start with my la hair dresser and remove what was left of their shitty extensions it cost me 850 to get new hair, clean up all the damage they have done. They had also chopped into my natural hair so badly which was left thin and frail.So 260 was nothing. I didn't want to be upset any further, as it was so frustrating for me to get onto the manager and get at least some compassion and compensation so I took the 260. I lost so much money using this company. I would never in a million years recommend them to anyone else. They were so unprofessional. read more

Worst hair extensions ever! Lady was sweet who did them but they need more training, better hair quality and better everything really! I have my hair normally done in LA and never have I ever had problems, but after two days after these were put in at this Australian salon they were falling out. 30 fell out in 2 weeks. They offered a 30 dollar refund... when I said thats not good enough and I need a proper full refund of 600 dollars, they didn't contact me for 2 weeks. I kept emailing and no responses. I was in shock that I was treated this way. Never had customer service been so bad. They did a service and it didn't do it properly. After 6 emails they offered me 260. I had to start from the start with my la hair dresser and remove what was left of their shitty extensions it cost me 850 to get new hair, clean up all the damage they have done. They had also chopped into my natural hair so badly which was left thin and frail.So 260 was nothing. I didn't want to be upset any further, as it was so frustrating for me to get onto the manager and get at least some compassion and compensation so I took the 260. I lost so much money using this company. I would never in a million years recommend them to anyone else. They were so unprofessional. read more

Worst hair extensions ever! Lady was sweet who did them but they need more training, better hair quality and better everything really! I have my hair normally done in LA and never have I ever had problems, but after two days after these were put in at this Australian salon they were falling out. 30 fell out in 2 weeks. They offered a 30 dollar refund... when I said thats not good enough and I need a proper full refund of 600 dollars, they didn't contact me for 2 weeks. I kept emailing and no responses. I was in shock that I was treated this way. Never had customer service been so bad. They did a service and it didn't do it properly. After 6 emails they offered me 260. I had to start from the start with my la hair dresser and remove what was left of their shitty extensions it cost me 850 to get new hair, clean up all the damage they have done. They had also chopped into my natural hair so badly which was left thin and frail.So 260 was nothing. I didn't want to be upset any further, as it was so frustrating for me to get onto the manager and get at least some compassion and compensation so I took the 260. I lost so much money using this company. I would never in a million years recommend them to anyone else. They were so unprofessional. read more

Worst hair extensions ever! Lady was sweet who did them but they need more training, better hair quality and better everything really! I have my hair normally done in LA and never have I ever had problems, but after two days after these were put in at this Australian salon they were falling out. 30 fell out in 2 weeks. They offered a 30 dollar refund... when I said thats not good enough and I need a proper full refund of 600 dollars, they didn't contact me for 2 weeks. I kept emailing and no responses. I was in shock that I was treated this way. Never had customer service been so bad. They did a service and it didn't do it properly. After 6 emails they offered me 260. I had to start from the start with my la hair dresser and remove what was left of their shitty extensions it cost me 850 to get new hair, clean up all the damage they have done. They had also chopped into my natural hair so badly which was left thin and frail.So 260 was nothing. I didn't want to be upset any further, as it was so frustrating for me to get onto the manager and get at least some compassion and compensation so I took the 260. I lost so much money using this company. I would never in a million years recommend them to anyone else. They were so unprofessional. read more

Worst hair extensions ever! Lady was sweet who did them but they need more training, better hair quality and better everything really! I have my hair normally done in LA and never have I ever had problems, but after two days after these were put in at this Australian salon they were falling out. 30 fell out in 2 weeks. They offered a 30 dollar refund... when I said thats not good enough and I need a proper full refund of 600 dollars, they didn't contact me for 2 weeks. I kept emailing and no responses. I was in shock that I was treated this way. Never had customer service been so bad. They did a service and it didn't do it properly. After 6 emails they offered me 260. I had to start from the start with my la hair dresser and remove what was left of their shitty extensions it cost me 850 to get new hair, clean up all the damage they have done. They had also chopped into my natural hair so badly which was left thin and frail.So 260 was nothing. I didn't want to be upset any further, as it was so frustrating for me to get onto the manager and get at least some compassion and compensation so I took the 260. I lost so much money using this company. I would never in a million years recommend them to anyone else. They were so unprofessional. read more

A generous 1 star. I got the $649 package. The photo shows how well they matched them and blended them. I tried to get them to dye my hair before and then after application and they refused (despite it being part of the package). I have had it professionally confirmed that the extensions are half synthetic despite being advertised as 100% Remy. I called the owner to complain and get a refund and she told me I first had to send the extensions to her and she would call me when she got them. After more than 2 weeks with no contact I eventually got through to her (whenever I called she screened the calls or would 'call me back'. After lots of tries I called the salon and she unsuspectingly picked up. Despite Auspost having confirmed they were delivered to exactly where she said she claims to have never received them. Luckily I kept a couple as evidence of the synthetic hair and false advertising as it seems I will be going the Consumer Affairs route to get a refund. And after making enquirers I have found I am far from alone. She has used this scam on multiple girls who sent all their extensions and never ever heard back and had their numbers blocked. DO NOT USE THESE TALENTLESS SCAMMERS! read more

I've been coming to Kiki Hair for 3 years now. I recently moved to Melbourne and thought I would continue going to Kiki because I've been a happy client. Sarah is my hair angel, my protector. Whatever the Kiki team are doing they are doing a bang on job. AFTER I LEFT THE SALON: It's a cute little boutique salon along Chapel Street. I went out to go get coffee with friends and the first thing they said, was how much they loved my hair. Colour was perfect! I was getting compliments from strangers all day long shopping. It was one the best shopping days of my life! Thank you to the kiki ladies !! ! !! ! read more

Three words: awful, awful, and AWFUL. Obnoxious staff who have clearly no training or skill at hair. Walked out looking ridiculous-I could get better than that for $5 never mind the close to $1000. Don't think the hair is real (as advertised). Tried to call the owner and take it up with her and she's the worst of the lot. Refused to take my calls after the first one. Wish I'd seen the other reviews before wasting so much money. I will be sure to tell EVERYBODY how awful this place is. Hope it gets closed down soon. read more

I had previously taken a friend to another one of their salons in qld and when a friend of mine was looking for somewhere to get extensions done for a 21st birthday party I had to recommend trying their salon in Melbourne. Once again they shined! They delivered an amazing looking end product and the feedback on their friendliness and professionalism was glowing. They are easy to find on Commercial road in South Yarra so if you are looking for hair extensions in Melbourne, Kiki is definitely the place to go. read more

I was recommended by a friend to come here for my Balayage and I am so glad I came here. I am constantly complimented on how well it blends and I am still in shock with what they could actually achieve with my hair. I was originally brown shoulder length hair, and now I have a foily balayage almost down to my bottom! The girls take their time and make sure everything is perfect, definitely worth the money, thanks Kiki team! read more

FINALLY. I HAVE FOUND MY HAIR EXTENSIONS QUEENS :) I have been wearing hair extension for 15+ years. I've recently moved here from the UK and have tried the best of the best hair extensions from around the world and honestly have never seen or felt better quality hair extensions through my years like Kiki's. It's been well over 6 months and my extensions are near flawless. Thank you Zoey and Danielle. read more

Not sure about the products, but it sounds very dodgy as a business. Airtaskers have been asked to write 400-500 reviews covering all of the products. So nothing on this website can be trusted. They are just creating an illusion to promote their sales and that is totally unethical. Stay away! I am sure there are loads of other genuine honest better extension providers. read more

Well, I was in Melbourne for vacations for my birthday and thought to get a hair spa and cut. The staff was very friendly and very attentive to what I wanted to be done. I showed them the picture of the cut I wanted, and they came up with more suggestions according to my face cut. It didn't feel like I was there for the first time. Such a good vibe to them. read more

Me and my sisters come here. we first started with dark thick short hair, and are all now long thick blondes we are obsessed with this place So glad I tried this place nowhere in melb can do extensions like these girls can. love it thanks girls read more

Anyone that knows me knows that I am always getting my extentions done here. Honestly if your reading this than pick up that phone and give them a call. Great quality extentions. Awesome staff. Great atmosphere. read more