It's a disturbing experience as parents to realize you've been baited into a money trap while trying to support our child. We tried 2 classes at Westborough KidStrong for our 4-year-old. At the trial class, we noticed they moved through tasks a little too quickly, but our child had a good experience and they offered a 6-month commitment promotion that was hard to refuse. At the second class, our daughter was very overwhelmed by a much larger number of kids and by the loud music. She also expressed wanting more freedom to engage in certain physical activities longer, and the classes are structured to move quickly from task to task. The coaches did try to engage her, but it was clear to our daughter and to us the environment and the class structure was not a good fit for her. When I contacted management to explain this a request a refund for future classes, we were told we could not get our money back, it was now considered credits we could use later (this was over $100). Anyone who genuinely cares about the children and families they work with knows this work requires flexibility and understanding when it doesn't work out, especially young children. If we had been offered our money back we would have certainly considered trying again at a later time, but after this, we will never return to a KidStrong. Parents, please don't make our mistake. If you choose to commit to a class, we strongly recommend paying as you go. read more
