Never really had too much interaction with the staff, but Dr. Love was amazing. After canceling…read moreabout 7 appointments at other offices, I finally took the leap and got 2 of my wisdom teeth pulled here. I was TERRIFIED! She numbed me and I literally did not feel a thing. The extraction was super fast. She stitched me and I was all heeled up in about 3 days without any pain or anything. If you have time, ask for a tour of the office. It's super cute! Hopefully I'll have my work done in the jungle room next time.

What a great lady!! I was just released from the Army and had some work done. If it wasnt for her I…read morewould have never known the Army took part of a cheek bone without me knowing. My girls had braces done and the progress has been beautifully done. Very professional staff! If you have a problem with the staff you should address it to her and let it be known. Im pretty sure they would have handled it professionally like she handled my insurance inquiries. The office and exam rooms are also clean. I encourage people to accept her as your dentist. I really liked her work done on my familys teeth.

Dr. Sheppard is an excellent dentist who always takes the time to listen to my concerns and treats…read moremy children with kindness and exceptional care. His staff are supportive and all of his hygienists are wonderful. His office is bright and welcoming. My children have been fortunate to receive care at Roanoke Pediatric Dentistry for over a decade. I am truly grateful for Dr. Sheppard and his team! Best dentist in the Roanoke Valley. J Pearl.

Dr. Sheppard and his staff are wonderful. Every time my daughter and I visit we are greeted with…read moresuch kindness and respect. The appointments are always smooth sailing and very informative.

A wonderful first of many more visits to come. I am so happy that I was able to find my children a…read moredentist that is so friendly, knowledgeable, and professional. He is 1.5 hours away from my home, but it's well worth the drive.

From the owner: Since 1988, Davis Pediatric Dentistry has worked to improve oral health for children by providing…read moreexcellent dental pediatric treatment for infants, children, and teens. Davis Pediatric Dentistry specializes in preventive and therapeutic oral health care for infants and children through adolescence, including those with special health care needs. Dr. Davis loves kids and wants the best possible outcome for your child. His number one responsibility is the safety and well-being of your child. Our Martinsville office, located at 19 Cleveland Ave, provides a child and adolescent-friendly environment as well as provides appropriate treatment and behavior management techniques. Our office is designed to be physically accessible for any special needs patients. Best practices recommend children see a dentist by their first birthday. This is important for your child to begin good dental habits and establishes a relationship between your child and your child's dentist. Appointments at Davis Pediatric Dentist include a review of dental/medical history, soft tissue examination, cleaning, x-rays (if necessary), fluoride treatment, oral hygiene instruction, dental development evaluation, nutritional counseling, and education. Regular return visits to our office are also an important part of your child's oral health. Check-up appointments will include some of the same services listed above and are suggested every 6 months or once a year...

Both dentists are wonderful. They're thorough, skillful, upbeat, and offer great patient care. This…read moreis not a review of the dentists. Unfortunately, I can't say the same for the front office staff. After my last appointment, I was told that they would bill my insurance and send a bill for any remaining balances. That's fine, it's the normal course of business. Except I have never (still to this date) received any invoice from them in the mail. However, I just found out that my account was sent to collections. When I called them to ask what was going on, they said I had an outstanding balance (of around $100) and never paid. I told them I never received a bill. The receptionist then told me that her notes indicated that they called me on two separate dates and left voicemails and that they also sent an email. Completely embarrassed and thinking that I must have really dropped the ball (which is out of character for me) I apologized and told them I would get the account paid ASAP. Before hanging up, I confirmed my mailing address, phone number, and email address with them. They had it all correct. When I hung up with the receptionist, I checked my phone and saw where someone did call on both dates and left voicemails, but I didn't remember the voicemails saying anything about a billing issue. So I listened to them again NEITHER OF THEM said anything about a billing issue or an outstanding balance. They were about rescheduling 2 future appointments. I also searched through my email and found nothing from them. So... I really don't know what happened on their end. I know the US Post has been slow over the last year or so with everything going on, but I truly never received any communication from them about having an outstanding balance. I understand that a balance due is a balance due, but it's not like I had a $2,000 balance or some other huge amount like that. All I know is that they cost me $95 in collection fees. I don't want to say that their front desk staff outright lied, though that's how it seems. They are older and it could have been an issue with them not knowing how to send emails or maybe they thought they mentioned the outstanding balance in the voicemails, but they didn't and just forgot? I don't know. I can't speak for them. I want to add that through me, they've gained not only my household members, but 4 additional new patients (my inlaws, one grandparent, and a colleague), and we have all purchased the toothpaste, electric toothbrushes, and mouthwash that R&J sell. I've given them plenty of business over the years, and at this point, I'm sorry that I did. I've told my family and colleague what happened and we're all looking for a new dentist. Also, one other unrelated issue-- during one of my fist cleanings, one of the older hygienists made kind of a snarky comment about my teeth that started "at your age...", which wouldn't be so bad, except she said it with an obviously condescending tone. I really didn't appreciate that as I've always taken care of my teeth and was also easily 30+ years younger than that woman. One of the other hygienists later commented that the woman who said that to me was one of the dentists' mother. That was a while ago, so maybe she's retired now, but I've never had a medical professional address me with such a tone before or since then, so I think it's worth noting. That said, the other hygienists were always great - professional, gentle, and caring. The office also plays strange religious music in the lobby. It didn't bother me, to each their own, but it might be an issue for some people.

From the owner: General Dentistry, Pediatric Dentistry, Invisalign, Zoom Whitening, Crowns and Bridges…read more Our patients are like family to us. We start Children at age 3 (we love them!) and go to 105 (we especially love them :)

Dental staff do not understand contract requirements for participating dental insurances. New…read morestatements confusing. Staff not taking $ off based on third party dental insurance contracts. Only 2 staff members knowledge (Tiana and Elizabeth) understand dental insurance allowables. Front office staff rude, very ugly attitude experienced in Botetourt office specifically. Overall I've used this dental practice 30+ years but have now moved my family. Would not recommend.

I really enjoyed this dentist office. Myself and my whole family went here and was always happy…read morewhen we left. But now I hace a different outlook on the place. The office manager Denise kicked my 17 year old daughter out because my daughter had covid and I had to reschedule her appointment, I missed the next appointment because I didnt know I would be stuck at work unable to use my phone 24 hrs in advance. I submitted a reschedule appointment online and never heard anything back. They never let me know we had a new appointment, no confirmation appointment, no phone call. Nothing. She was very rude and now I will be pulling my whole family out and taking my business to another dentist.

They provide very good care for young children, they are kind and respectful to both parents and…read morechildren!

Very nice and clean office, helpful and knowledgeable staff. Doctor was very attentiveread more

Highly professional. Warm and welcoming personnel. Gentle but thorough treatment. A most rewarding…read moreexperience that changes the whole perception of 'going to the dentist!' All in all, anyone needing dental care will be more than well served by Roanoke Dental Care. Dr. Mayerchak and her staff are the best! God bless! K. L. McNulty

Misleading information concerning a dental cleaning. Was charged for a dental cleaning and didn't…read morereceive service for cleaning. Was told that a regular cleaning was for a healthy mouth. Well, the recipient was 83 years old. They still charged the cleaning amount 125.00 and said it was for the exam. Very misleading. Would not recommend to anyone. The person I spoke with on the phone was not compassionate at all. They are absolutely HORRIBLE

My family just moved to the area and were able to get all my sons records transferred and in for…read morehis first adjustment very quickly. The staff and orthodontist are very helpful and follow all Covid codes. We are happy to have found them.

The retainers that I got after I got my braces off as a teenager let my teeth drift slightly, and…read moreit got to a point where I felt like I needed to do something. As an adult thinking about re-treatment, I was a little nervous about seeing an orthodontist again. I didn't exactly enjoy my braces the first time around. Dr. Jones listened to my concerns about my teeth and about how orthodontic treatment would fit into my schedule (and my budget). His treatment plan addresses all of my concerns and works with my schedule. His staff are friendly and helpful, his office is clean, and his waiting room is comfortable (though I have only ever spent a few minutes there). The doctor himself is friendly, courteous, and professional. I will definitely be recommending him to friends.