Save yourself the trouble. I had my daughter's birthday here today and everything was unorganized. I had 21 kids with 2 attendants when I was promised that there will be 2 more. The sequence of the activities did not go as planned. I was told to have the parents come 15 min early bec they start on the dot. It started 30 min late!!!Attendants did not keep the kids entertained that some of the kids had to leave the area and idle around because they were bored. Games were outdated.
Food came late that the attendant had to add extra game to stall for more time. Kids did not want to play anymore because they were hungry.
My whole family and i all had to pitch in in setting up the craft table and pass paint around because kids were impatient. Mocks were handed out when the kids were almost done painting.
The most-awaited balloon drop did not work right.
Come cake time, noone was available to do the cake so my family and i initiated it. I asked for light for the candles and cake knife and they DiD nOT have one! Unbelievable!!!
It is definitelt not the staff's fault because my contract was with the owner and not with them. The owner had the time to call me in the morning to ask how many kids ($$) were coming but had no decency to tell me about the short staff.
Bottom line is I had a terrible experience and most likely the parents of those 21 kids won't book there for theirkid's party.
The staff were genuinely apologetic and nice but the service agreed upon was definitely NOT met.
The money they took off the balance was not worth the aggravation and disappoinment. How can someone be in this business when they don't care about their clients and the idea of making their kid's special day actually special? read more
