**********I initially tagged Kids Cottage in this but they blocked me to remove their tag. Talk about accountability.
I had my son on the Kids Cottage waiting list for over a year and called periodically to check on our status. After all that time, I was told today when calling to follow up, they had supposedly called me on 5/12 to offer us a spot. I checked my phone records, and there was no incoming call from Kids Cottage on that date. They also claimed they attempted to leave a voicemail but couldn't because my mailbox was full, which is untrue considering my voicemail has never been full.
I spoke directly with Megan, who said she made the call and documented it. Based on my phone records, either the wrong number was called or the documentation was inaccurate. I even offered to bring my Verizon records to verify that no call was received, but I was told it would be "pointless."
Instead of acknowledging the possibility of an error or working toward a reasonable solution, the only option they offered was to place us back at the very end of the waiting list, meaning another one to two years of waiting. After contesting that Megan rudely stated that we are banned from Kids Cottage and hung up on me. Very professional.
The lack of accountability, professionalism, and customer service from the administrative staff was extremely disappointing. If this is how they handle something as important as enrollment, it raises serious concerns about their organization. While I'm frustrated that we lost over a year waiting due to an administrative mistake on their end, I'm ultimately relieved my son won't be attending a daycare that handles families this way or doesn't train their staff appropriately. read more
