I had no issues. He called before arriving to tell me he was on his way, he got more specifics on where we were. He arrived in less than an hour. When he arrived he took pictures of the car, then helped push it where he could load it. He loaded the vehicle and followed my husband and I to the mechanic. He dropped the car there for them where the mechanic told him to. He filled out the paperwork, called in the payment for the towing and he was on his way. The young man was respectful and professional. They support law enforcement so that is a HUGE plus for me. read more

I went to the lot to retrieve some items from my car on the day of the crash. The male worker at the desk was extremely rude. He acted like he did not want to help me. I would NOT recommend this place! read more

Made an appointment with these guys the day before to pick up my 63 Caddy. Told them explicitly that the car was low to the ground, and they assured me "No problem, we will send out the right truck to get you taken care of". Were supposed to show up at 7:00am and told me they would call when they were on the way. 7:05 I call to check on them. They said they didn't have the right truck to accommodate me, and that the dude with the right truck wasn't supposed to be available till 8:30. Waited till 8:30 and they never called or showed. Called Arrow wrecker, they were $150 bucks cheaper and were out in 20 minutes. These guys called me 40 minutes late, talking about "I'm here". These guys are a joke, just call Arrow, they will get you hooked up read more

The driver was extremely rude and not helpful at all. He did not leave the car where it was supposed to go, gave the key to a random person then treated me with complete disrespect. I called the office to report this and was told the "incident manager" would call me back. No one has called me back. read more

They took my Coins my Dolce &Gabanna cologne and Cut my Batterie Wire If you wreck and police is called they have contracts with police for them to be the first to get called so the take advantage and hit you random fees I asked the difference between 2 fees she said there the same they would not give me a straight answer on price when I had my car towed Do not recommended you will hear from mark and Kurt read more

people working there straight up racist man very bad service and overpriced never go here

DO NOT USE!! Extremely overpriced compared to other towing services in the Wichita area. Very rude to deal with. Would never recommend Kidds towing to anyone as there are many other reputable towing companies to choose from. read more

Do Not Use. I had an agreement for a tow with this company. About an hour before the scheduled tow the following day I received a call where they said it would cost an extra $250! They flat did not keep to their agreement. I believe they thought I would just agree since I needed it accomplished. I called SOS towing instead and Pete gave me a cheaper price and was wonderful to have accomplish the task. I suggest Pete at SOS towing instead of these folks because they are all about how much money they can get out of you and they change the price when you already have a plan in mind. Id have gave them negative stars if I could have. Avoid these folks and do not believe them. Also...once I stood up for myself about our agreement they refused to do it for any price. They get upset when you call them out on their lie. DO NOT USE KIDDS TOWING. read more

took advantage of a grieving family. mike was aggressive and yelled at my family member.

Shout out to Kyle for helping me out when I requested Kidd's towing services! He went above and beyond for me. His great attitude and knowledge about cars really helped save me money and time. I am grateful for people like him. read more

My daughter's car was towed this past January 2025 by Kidd's Towing due to an accident. When she went to their tow yard to get into her car, she was not allowed to see it, get in it, anything; they told her she had to have the registration. She told them it was in her glove compartment. They said they had looked and it wasn't there. Once I heard this, I called and was told the same thing from the receptionist; I knew also that it was in her glove compartment. The receptionist then told me that I could contact the state and have them fax it to the tow yard. I called the state and they do not fax registrations due to privacy reasons which is understandable. I called and told the receptionist that and she again told me that they would have to have the registration. I asked the receptionist if someone went with my daughter to her car if she could look and I was told no by the receptionist. So, on my day off of school, I drove to a driver's license facility which is not in the same town I live in to purchase a duplicate registration and then went to the post office and paid extra to have it overnighted through the post office. When my daughter finally got the registration, she went to the tow yard, they let her in and the original registration was in the glove box just like she told them. She told the receptionist and all she said was "Oh." The car would have been out of the tow yard on Monday rather than Friday and I wouldn't have had to spend half my day and money on the duplication and mailing if those who work there would have done their job. I have called and left two messages for the owner, Michael Kidd, to call me but have not received a call back. If you are going to run a business, the owner needs to make sure the employees are doing their job(s)! I agree with a previous review; Kidd's Towing doesn't deserve one star, but to write a review, it is required to give them a star. This is the worst experience dealing with the receptionist and employees that I have experienced. read more

Brian showed up really quick! He respected my car and treated it with TLC! If you need help ask for Brian!! read more

Thank goodness for good people like Harvey who saved my day and towed my car to Jiffy Lube! he was there in about 30 minutes after I placed my request through my insurance company and had amazing customer service! Would definitely recommend. read more

They came when they said. Kept us updated. Professional. Friendly. Very conscientious. No cussing like others I've used. Would definitely use again. read more

After my car was wrecked in an accident, I called AAA for a tow and ride to a hotel. It was taking a really long time to get AAA service. Police officer called Kidd's Towing Service for me. Their driver, Ryan, arrived quickly and hooked my car up carefully and professionally. He offered me a ride to my hotel but half way there I changed my mind and wanted to be dropped off at Enterprise Car Rentals. Ryan was so kind and patient with me. Enterprise didn't have any cars available when we arrived so Ryan attempted to find another rental car company. No luck so he dropped me off at hotel. I am so grateful for his help and kindness. He made my really bad day a little less horrible. read more

Fast response and friendly service. Called after being hung out to dry by another company. Thank you for the jump and service!

Kidd Towing quoted us $130 if car will go in neutral and $180 if not. Called Happy Hooker and they gave us a shorter wait time for only $75. Not wasting my time on Kidd Towing ever again. read more

This company doesn't even deserve a star. The idiot towing my car punctured something to cause a massive oil spill and to put the cherry on the situation a mgr will take 2/3 days to get a hold of me . ARE YOU KIDDING?!​ read more

Left me stranded. Cancelled tow without informing me. Unprofessional not customer focused!

The driver left my car in employee parking at the car dealership. They left the keys in it and didn't go inside to tell anyone it was there?! When I called the dealership the next day to check on it, they had to send people out into their lots to search for it. Someone found it, and it actually started, so anyone could have just hopped in and left with it! There was a key drop box, if it was too much trouble for the driver to walk in a door.....? The dealership told me they don't use Kidds because it is one of the most expensive tow companies. I will be letting my insurance know that they should NOT call this towing company. read more

This is probably the worst towing company to go to if you have to pick your car up. The ladies on the specifically Cassandra she cannot speak simple English and couldn't say admission - she said emission, amissin, addition. She couldn't explain much anything about my car. When I went to pick up my car I could tell it had been ransacked and when she asked for my registration for it she went completely through my car and there are a couple things missing including some cash. She then asked for insurance which was in the car and she said it was not and I was not allowed to go look. I had to make an online account for my insurance and when I finally got my car back it was sitting right in the seat. She had to put things right in her face to read which makes sense why she couldn't seem to find anything. read more

So my perspective on this business is a little different. I'm sure they offer great towing services to people in need. My vehicle was towed because I was parked in the wrong spot at the wrong time. That's obviously not their fault. So I call the company to get my car and they say they are closed and I won't be able to get my vehicle or any of it's contents until the next day when they are only open from 10am-noon. Even after telling them I really needed to get a few things out of my vehicle they said it just wasn't possible. It seems strange to me that a company that offers 24 hour towing services can't at least give me access to my vehicle. When I showed up to get my car the gal helping me was confident that my insurance would cover the towing, then I notified her that there was nothing wrong with my vehicle, I was not involved in a car accident, and that it was just towed there because of a parking violation. She then suggested that I leave the car at the lot until the next business day, paying another day of impound fees, just in case my insurance covered something that I was at fault for. The business itself was run down and looked exactly like the kind of place you wouldn't want to keep your car. They asked me for my license, proof of insurance, and registration. I said it was in the car and instead of allowing me to get it myself they asked for my keys and sent one of their employees to dig through my glovebox to find it. I was very uncomfortable with the thought of a stranger going through my car but they didn't give me any other options. In the end it cost me nearly $200 to get my car back. The customer service was friendly but definitely not knowledgable or helpful. Obviously nobody enjoys going to where they parked their car and seeing it gone but this company didn't make it any easier or more enjoyable. read more

After using Kidd's towing on 3 different occasions I would never use them again. If you don't mind waiting forever, they do a decent job. However, in all 3 times I've used them, they have been very late arriving; way after the time they said they would be there. In two instances they said they couldn't find my car. Once it was on the main road going through Sedgwick County Park and the other time it was on K96. The last time I used them I was at the DMV in Wichita and they quoted a 40 minute wait. It took an hour. It seems to me that they overbook and give false times in order to get business. I would ptefer using a company that gives me an honest estimate of the wait time. read more

I just used this service thru my roadside assistance provider and I could more satisfied with this company. They came out and tried to jump my truck off with every effort. I am convinced that it is not a battery issue but something else. This is a brand new truck with less than 5k miles. The driver last night could not tow my truck (1 ton dually) and the dealership was not open anyway. But as promised they brought in a bigger tow vehicle and got my truck right over to shop. Both the tow drivers were very friendly and polite and I had no issues with anyone in this company. People are always so quick to trash companies for the slightest things in tis day of social media. Internet tough guys......These guys get two thumbs up for the service they provided me..... read more

My wife just used this towing service through our roadside assistance provider of USAA. Our vehicle broke down and needed to be towed to a repair shop. At first my wife was told by "Tiffany" 45 minutes, but nothing happened. After 90 mins she called and was told 45 minutes, again nothing happened. She was told another 45 mins, and finally after waiting 3.5 hrs their tow truck arrived. The next day we needed the same vehicle towed to another repair location as the first one wasn't equipped to do the repairs needed. So, the same thing happened all over again. My wife kept getting told 45 minutes..45 minutes..45 minutes.. 3.5 hrs later after the request was made is when they showed up and towed the vehicle. Luckily, this was the beginning of May and not the middle of winter where she would have been left to freeze on the side of the road as other reviewers of this business have been treated. This appears to be a chronic problem where nobody should partner with this towing company for roadside assistance services. We are drafting a strong letter to USAA asking them to drop Kidd's Towing as a roadside assistance provider. Perhaps, Kidds Towing does other things well, and if so, they should stick to that. Roadside Assistance towing is certainly NOT where this company's expertise lies. --NOTE TO BUSINESS (ETHICS 101) ****JUST BE HONEST WITH CUSTOMERS SO THEY CAN MAKE OTHER ARRANGEMENTS**** This review gets one extra star (instead of 1 star only) because the tow truck driver in each trip was nice and polite to my wife. read more

Took them 2.5 hrs to show up verse 30 minute quote time but they ended up jump starting my car.

I was quoted a 45min-1hr. I waited 2 hrs. I called at 1hr and was told they were on there way. I called at 1.5hrs and told he was reroute. At 2 hrs I called and they told me he was unhooking at his last stop and then he would be on his way. This is an hr past the time he was supposed to be there. I was lied to 2 times. Then when I call back to cancel the tow because unlike them I didn't want to waste their time. I was put on hold and they wouldn't pick up the call. Terrible service. Do not use them. read more

lowlife's charged us $300 for towing our stolen car and storing it for 5 days because they were calling the wrong number to reach us! It gets better... somehow the tires and rims were switched out on our car for some junk wheels that just so happened to have hubcaps on them that matched our alloy rims exactly! I know right, no way ity was these people who also run an car auction and had the car for 5 days... no, surely it had to have been the chic that stole our car and had it for less than a day! she just liked those rims so much that she demanded that matching hubcaps be put back on her stolen car while at the pawnshop. even got us for our wiperblades! read more

Terrible and sketchy company. They got to us and didn't have all the equipment they needed so we waited another 45 minutes for him to go get it and come back. Then when he arrived he said he probably couldn't get our car to the dealership without causing more damage and we'd have to sign a hold harmless. Wrong. That's why towing companies have insurance. Needless to say we did not sign so he did not tow. He is still trying to bill our insurance for a job that was not done. Highly recommended Andover Towing. He arrived next, did not require a hold harmless, loaded my car correctly, and towed my car to the dealership safely and without harm. DO NOT USE THIS COMPANY. read more

Mile's Service was top notch! He could not have been more helpful or clear about what he was doing and why he was doing it. My motor home presented some interesting constraints for him but we got to where we were going just fine. Above and beyond that he found a tire store that was open and had a set of my odd sized tires in stock. Being a Sunday, I was facing the possibility of getting a hotel for the night and missing 2 days of travel time. Mike found the tire store, called ahead, arranged a good price and all without me even asking for a thing. This is huge for me. I have a commitment to join a build for Habitat for Humanity in New Mexico. I'll make that commitment on time, thanks to Mike. Merry Christmas for all of us! read more

Called for a tow at 8:00am and waited 4 hours. No one ever showed up! I called their office every hour to inquire the ETA and got, "They'll be there in 20 minutes." I finally told them to forget it and went with someone else (that showed up within 30 minutes!!) read more

Shady as shit company, they towed our vehicle, told us the police called in the order, they couldn't do anything with price, or they'd be taken out of rotation, turns out it was a church that called in the tow, but the church didn't have to pay for the tow, if you call for a tow you are stuck paying, someone should have notified the Wichita police about the vehicle, a driver noticed our post on a Facebook page 16 days later, how convenient we now owe $700 cash only a week before Christmas, this company is also guilty of sham towings in Kansas City Ks, the Wichita police and the fbi need to look into this businesses practices read more

Never came when my insurance company sent them out to me for roadside assistance. Never called, kept telling roadside assistance they were on their way for hours. This tow was for my daughter's car. Luckily for me, she was close enough to home she and I could switch places and my teenager wasn't sitting in a car alone for 4 hours waiting for this crappy company to finally get around to it. No way that this company could be one their way (something roadside assistance was told three times) for over 2 1/2 hours. read more

Horrible. 630 dollars was the bill. This was tow in Wichita to their lot, since they said they had to because it was after hours, they then towed it, in Wichita again, to a collision center. 630 dollars was the bill them having my truck less than 24 hours. RIDICULOUS. #CROOKS read more

My experience was not good with this company. They changed the quoted amount I got on the phone when I got there. They only deal in cash which I think is odd. If I hadn't of had extra cash on me, then they would of charged me another day as they were closing. They were not professionable and kept changing the price to where I ended up paying $150.00 more than I was told. I know a few body shop people that see the bills they charge for towing and has seen as high as $750.00 charges, they think it should be illegal as well as unethical. So if you get in accident don't let the police call them as that is who they use. There are good reputable towing companies to use that don't add extra charges. Just be aware of this one. read more

Awful. Was promised an ETA of 60 minutes and that they would be able to give a ride to all 3 members of my family. An hour passed and they hadn't arrived. Called them and confirmed they had a truck that could take all 3 of us, but it would be another 45 minutes. 45 minutes passes, call again and they say it's going to be another 60-90 minutes and they don't even have a truck that can take 3 people. Tell me to call an Uber. (We are 20 miles from Wichita in the middle of nowhere). Another hour passes, they don't show up and I finally say forget it. Talked to at least 4 different people. All were rude and unhelpful. My family sat on the side of the I-35 in the freezing cold in my crashed car for over 3 hours waiting on them. Ridiculous. Called another company, he was there in 30 minutes. read more

I will start out by stating I gave this company business twice only to be majorly let down both times. On Monday, January 21st 2019, I had called at 10:15am for my car to be towed from my house to a mechanic shop. The said the wait would be 45 minutes, but no one was at my house until 2:35pm. Even though I had to wait over 3 hours past the time they stated I had a decent experience. Yesterday, January 23rd 2019, I find out I needed to tow my car from the same mechanic shop back to my house. I call Kidd again at 1:44pm and they let me know it would be an hour wait. The tow truck driver calls me at 2:50pm to let me know he was at the mechanic shop to pick up my car I let him know I was not there because I was at work but the workers knew he was there to pick it up and my fiancé would be at home to sign any papers when he dropped it off. My fiancé calls me around 5:15pm to let me know the car is STILL not at the house. I call Kidd and they get ahold of the driver who lets them know he dropped of my car where the GPS told him to IN SOMEONE'S DRIVEWAY WITH THE KEY IN THE CAR. Why did he not double check the address? I'd also like to know how his GPS took him to that house when just two days before the first tow truck service man had no problem picking our car up from our house. On top of all that when he drops the car back off at my house he does not even get out of his truck to apologize he just drops the car and drives off. My money should be refunded!!! read more

Kidds is the worst tow company iv ever used been stranded for going on 5 hours now and every time I call they tell me it's gonna be at least another hour they told me that hours ago read more

The front dest people were very helpful and telling us information when we got there to get the vehicle out. Just had issues on getting out there. They gave good directions over the phone when we called though. read more

So I'm sitting in the parking lot of a business here in South Wichita, waiting for Kidds to come pick up a friend's car so she can get a rental. Original pickup time? 6:51. Time now? 7:52. 2nd revised ETA? 8:41. Receptionist? Totally understands why we're livid (she said that multiple times so I know it's TOTALLY true). Kidds towing? Not doing a damn thing to fix their screw up. Off I go to Yelp and every other review site on the net! TL;DR? Kidds should rename their business Hoover, because they SUCK. read more