I stopped by here to get a small meal to take with me to a reunion picnic since I couldn't make anything homemade and I got a good meal. The clerk at the drive thru window saw I was from California and asked what brought me here. When I said it was for a Franklin High reunion she got animated and said that was where she goes! Considering I was in a neighboring suburb, that was a coincidence. I asked for a 2 pc meal but discovered later they gave me, and charged me for, a 3pc. Oh well, only a dollar more I think and I shared the third piece with someone who was hungry later so it worked out. The friend I'm staying with said her family no longer patronizes that location because they once had a large order get messed up and were given a hard time about it even tho it was the clerk's fault. They ended up just getting a refund after being given grief and won't go back there. I didn't know that but went there because it was only a couple of blocks from her house. I suppose I would go back, though I have since found places with much better chicken, like the Mr. Chicken on Plymouth Rd in Livonia. 100911 read more

KFC - Fast Food Near Me - Westland, Michigan

staff is horrible, lobby is closed at 7. everyone walks around with there phones in there hand. telling customers there's a 20+ minute wait on chicken. haven't seen one person wash there hands. whatever you do don't come to this location, save your money! read more

KFC - No employees visible. - Fast Food Near Me - Westland, Michigan

Uhhh I don't even know where to start, the pictures down below is my receipt/ I placed the order online. 3 tenders meal and 2pc deal which is a drum and a thigh. First off the coleslaw was wrong size. I paid for the small size not the ones that come on the side. It came in the side size. The thigh and drum breading was wet coming off like it was old chicken and reheated . The lid of the drink? Y does it look like that. Oh and it looks like it's 3 tenders and one extra wing popped in there... yeah no it was two wings and 1 very skinny dry and overcooked tender and other one idk I couldn't even eat my food. Money wasted. I love kfc but this is my first time ordering from this location because the other one closed at 10. But this made me so annoyed especially when I was craving it and excited but I can't even get a decent order Everything was wrong and old and overcooked. read more

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They are so good and friendly. The food is amazing, especially their new hot & spicy wings. They always making sure to have my food nice and fresh read more

Taste like garbage. Old oil used making family sick when eating it. Waste of money. Would give it a 0 star if it is possible.

The new staff are very positive and helpful with ordering and handling issues. The food was delicious and hot. When I walked in, I saw employees continuously cleaning, and they were very welcoming, even when they were short-staffed and busy. read more

The crew is always friendly and polite , and try to make up if ever out of what I want or need , i always have delicious food , the staff is always cleaning when I go into order ! they always help and suggest the cheapest way possiable , very welcoming and always make me smile . I do have to say they do handle the rude custimers with respect and polite, I witness one time I was there they tried very hard to make the customer happy, but the customer just got very aggressive and lucky the young lady kept her composure and just kept explaining the policy to them . read more

The prices are sky high and the consistency of flavor of the chicken varies as they fail to change out the cooking oil sometimes. I've had chicken that was tasty, and chicken that tasted like last months old cooking grease. Some employees are very kind when you're going thru the drive thru...some not so compassionate. read more

Management here is horrible. Placed my order, the taker didnt hear me, twice, and when I asked for the fry I should have received with the combo, the "manager" is on the background saying the customers are weird today. She ALWAYS has an attitude. Definitely does not belong at this job. read more

Rude employees. Asking stupid questions. I'll never ever go back to the location I'd have bad food with pleasant staff

Update from yesterday's trip to kfc, s Wayne Rd, Westland mi. Took the receipt to get a refund. He wouldn't refund but redid the order after I asked for the contact information for the general manager and/or the owner. I had pictures and a snapshot of how long I was on the phone after they answered and sat it down,20 minutes, before I hung up. I called back a couple of times and they still hadn't put the phone on the hook. Poor Customer Service and Quality Control! read more

KFC - Burnt and dried out pot pie!! Whoever put this in the box knew this was unacceptable!! - Fast Food Near Me - Westland, Michigan

As a black man I always get the most rude black women who are probably 25 and under just always acting entitled, and have the worse attitudes. This KFC constantly has women here cutting you off before you can ask a question, or tell them what you want without them getting an attitude. You can't see the menu during night shift cause the sign if off, and probably too lazy to turn it on. I'm not a rude person I respect all people in this industry cause I know how difficult it is. I had to pull off because of the attitude of the lady who takes the orders on night shift on Friday's. Fix your attitudes, asking a someone what they have when you can't see it isn't a crime. read more

Ordered an 8 piece nugget with Ranch. Checked my order before I left the drive thru. No ranch and only 7 nuggets. Looked in the window to get their attention and the guy was eating with his hands/fingers. That guy just handled my food. No wonder he couldn't get my ranch sauce and get my order right, too bust shoving his face full of food. These dumbasses are the same people who want 15/hr and can't even do their job correctly. read more

Worst service ever. Continuously talked over me when I was trying to order and acted extremely impatient. I hated the service and the food was cold. If you don't like your job, apply elsewhere!! read more

This particular KFC has horrible, nasty attitude, ghetto employees !!! They don't know how to talk to customers. They never have chicken ready n available. Everyone I've heard from says the same thing!!! Don't waste your time here !!! Ohhhh and yells at their customers whether at the speaker or window... Completely disrespectful read more

The Most Disgusting Greasy Chicken Ever.After coming Home and Going Back Up There to replace My order.The second Batch was just as Disgusting!Dont Go Here! read more

Well first off, I made the cashier aware there was not a single clean table in the restaurant and there was trash everywhere on the floor. The young man (David) immediately came out to address the issue. His "manager" tyrell yelled at him telling him to "get back behind the damn counter or else" and "he don't give a damn if it's dirty". He continued to harass the young man for no reason that I could tell. The boy seemed to be doing a very good job to make his food orders, run the register and trying to clean the restaurant by himself. Anyways, we arrived at 7:24 pm. The line had a few people in front of us and by the time we ordered our food it was 7:43 pm. We didn't receive the food until 8:07 pm. I'm not sure what part about kfc is considered fast food. The manager literally just stood by the window the majority of the time we were there and it wasn't until the lobby was full that he started helping bag food. By the time we ordered our food it was Hayward at the register and he missed the Mac and cheese bowl I ordered which really bummed me out but by the time I got the food 25 minutes later and finally received my receipt (after I requested it) I realized he didn't add it to my order. Tee offered for me to wait but I was so fed up I just left with my food. You really need to figure out a new manager situation because tyrell was being an ass to his employees. Making sarcastic comments and treating that kid David like he was a damn slave. Also, it speaks mountains that your receipts don't have a phone number to call corporate. KFC just lost my business. At least from this location. I am very disappointed and hope someone reading this corrects that locations mistakes. And now realizing you can't type a long review. So I'm posting it on yelp because kfc won't let me leave my complaint. Ohhhhhh and Hayward handled the chicken with his bare fucking hands! I don't give a damn I'm throwing everyone under the bus. Tee and David were on point tho. And Hayward was good too other then handling the chicken. That shits nasty. read more

Horrible service. They told me a pot pie would take 18 minutes. It took 25. Meanwhile, they were content to give me the dinner I had ordered at the same time as the pot pie after it had been sitting there for those 25 minutes, until I asked four times if that was really what they were planning to do. The place was a mess, and the staff was totally disorganized. Just a lousy experience. Avoid. read more

Ordered via Ap. And these people would not open or give me order. It was before closing Wayne road. Awful. Coming back tomorrow to get refund. Will not be coming here again. read more

Pulled up and could barely hear the guy on the mic, the guy said it was because of the wind, I don't believe that is the case. Mind blowing how they are completely out of tenders at 4 in the afternoon, so I ended up getting the bone-in wings. I asked for unsauced and a side of ranch, ended up getting Buffalo sauce and no ranch. Disappointed. read more

Called to ask what kind of boneless chicken they had. They said they don't sell any boneless chicken and hung up on me.

Went in to pick up a online order and two of the employees who were bagging food for the drive through were not wearing mask. Other employees and manager saw and no one told them to pull their mask up or seemed concerned about it read more

I wouldnt of even given the 1 star but I had to. I have a family of 6 who loves KFC but this one is the worst one I have ever been to in my entire life. Never can get a order right ever!! They never have the food they advertise. Been there multiple times and they never have chicken. How are you a chicken place and never have chicken!? The entire staff is rude. Literally paying people who never do thier job becuz if they did they would have chicken. read more

After waiting in drive thru for 15 mins, someone asked me what I ordered because she was confused. I told her what my order was and they only gave me half of it. They didn't ring me up for the wedges that I wanted. I couldn't tell on the receipt because it seems like the ink was out so I went inside. After going inside, I waited an extra 20 minutes (very slow for being fully staffed) and I finally asked about our missing wedges. They said no one rang it up and I said okay can we just get it because we waited for 30 minutes, and the lady just looked at me and then walked away (after rolling her eyes at me). The staff does not know how to satisfy a customer. Do not come to this store. read more

Food always taste beyond amazing but the drive-thru workers are always VERY rude and snobby. And they always close earlier then the time that they are supposed too. Also, they clean poorly. Seems like they use the same dirty wet rag all day so the tables are always gross and sticky. I love this place and hope they improve! read more

Wow, the crew here was exceptional. Everyone was so nice and friendly. Made me very welcome while waited for my large order. Thank you read more

I have literally driven up to this establishment asked for chicken and numerous times been turned away. Told that they (A KFC) is out of chicken. SO MAKE MORE! I respect your polite response, but to clarify; the window clerk didn't say, "we are making more sir, it shouldn't take too long, if you would like to wait." I was told straight up that "We are out of chicken....sorry," and turned away. But because you took the time to respond back and be polite about it; I'll give the store another shot. read more

The fried chicken is the usual KFC fare, but it's never ready when you are. I've been there multiple times for some KFC and they always say it's going to be a 5 to 15 minute wait. There seems to be enough traffic to keep chicken ready and the chicken we get isn't particularly fresh or crispy, so I have a little problem with that. Sometimes I go to the Garden City KFC and get back home faster than waiting for this one. Go figure, 2 stars on the service! read more

Very skimpy on the famous bowls and did not give any BBQ sauce . Very disappointing .

Went to the Drive threw last week, guy over PA system was very rude and treated me like trash. He said they had no Mt. Dew, but I let that one slide. I Ordered tender meal with a single original breast added on. Get to the window and paid for my meal, while waiting the guy says no original breast and it's an 18 minute wait. I immediately File a complaint, and the Manager calls within 2 days saying to come back to his KFC and they will give me a free tender meal/breast. So I go today, ordered same thing, just paid for my meal (which I could use the free meal but didn't, and they finally had the Mt. Dew working they said), so waiting, the cashier hands me my drink. Says ice isn't working. Like wtf!! The manager did his thing by calling at least/reimbursing me my meal for next time, but this is completely Unreal, and worst KFC ever, complete trash. DO NOT GO HERE. If I could rate this a 0 star, I would. read more