This place used to be excellent, actually even saying that it was 'excellent' is an understatement - all my family and friends have stated in the past that this KFC might've been the best KFC they know. However that was 5 years ago; now its just simply an empty, disappointing shell of its former self.
Everytime I've ordered here; wheather it's instore, from drive-through or simply from the app - no matter how simple the order is, these guys have always messed up my order.
There is simply nothing more frustrating, than coming home, getting all ready to eat your fresh warm food - only to find that your order is either missing somethings you ordered, or they simply outright got your order completely wrong.
Yes i know you can just complain to KFC head-office and they'll give you a gift voucher for the mistake, but not everyone has the time and/or can be bothered to do all that.
For some people its about more than just "getting a free voucher". I mean why should a customer have to jump through all the hoops just to get the things they oringally ordered?
Sometimes you order something from the app, you pay for it and everything - only when you reach there is when you'll find out that they actually don't have thing you ordered and the simply:
"don't know how to refund the money"
Like seriously?! How can you don't know that? Every other KFC outlets can do that no problems, either whoever is training the new employees are seriously doing a poor job or the employees themselves are extremely lazy.
One thing I don't understand is that why is KFC (head office) just keep letting this happen? Like everytime these guys get orders wrong, KFC just refunds the money, only to find out that these guys screw up the order again. At some point someone should be thinking:
"Hey we aren't getting any money coming in but more money is going out. I wonder whats going on there?"
Just imagine - what if the customers starts complaining everytime the employees get their order wrong? KFC would be loosing more money than gaining. read more