One thing about eating out or running through a drive-thru a little respect goes a very long way. I'm a business person, I know customer service and I don't care where you're at on the organizational chart or what you make or what you think you "deserve" you show up to work for an agreed wage so treat customers with respect and do your job well.
Dateline: Oct. 9, 2018 at 8 pm. I went through the drive-thru at the Austintown KFC. Upon arriving I was looking for the KFC tower with Colonel Sanders and the KFC bucket and nearly passed it. Why? The light was turned off. Every business on Mahoning Ave. has their marquee lit up even car dealers who were closed. This may seem like a little thing, the place was busy so other people located it. However, this is your store statement, your advertisement, the "lighthouse" signifying your location. A flip of a light switch and BAM, it's on!
Back to my order which was the $20 fill up. I order and the voice in the speaker says, HUH? I repeat and the person's voice drifts off, I say thank you and drive forward. I get to the window, hand over a credit card and ask about the light in front. The redhead completely ignores the question even though I told her I had a question. She looked the other way, grabbed the bag with my order and turned away. No thank you, no answer to my question - NOTHING except being rude! YES! RUDE! I don't care what's going on inside her head, respect the paying customer as though it's your own business no matter what you think of your job or your wage.
I drive out and pull in to an empty strip mall lot to call KFC and asked for the manager. Explaining to her the "skinny redhead" at the drive through was rude as I wrote above the lady interrupted me to tell me should would not listen to me talking about her employees in that manner. If the person was African-American and I used that to describe the employee would she have told me I'm a racist?
In the end I hung up and said to myself - YELP here I come. One-star because the food was hot and tasted fine. Minus 4-stars for RUDE by the young lady with red hair at the drive-thru window and the manager. Both should move on and find work elsewhere. Like a very famous person is noted as saying - YOU'RE FIRED!
P.S. In the beginning I will always show you respect. To keep it you must continue to earn it. read more