This company provides a really good reliable service, not only that they are very friendly and…read morehelpful. They were recommended to me by a business friend who had work done for his company but they were just as happy to come out for a small home job. They also offer a complete security check and assessment, including alarms, and seemed very clued up on the latest standards and police recommendations

I have a heavy duty lock that nowhere else (including checking on the internet) was able or willing…read moreto cut replacement keys. Halls were the only locksmiths who would take it on. I am sure it was not an easy task ( & I know they had to waste a few keys in the process) but they persevered & provided me with two excellent keys. Well done indeed. I should add that I have no connection whatsoever with the company other than being a very satisfied customer.

I will always recommend Halls Of Cambridge. I am a regular customer to Halls, placing orders at…read moreleast once, maybe twice a month. Shaun and the team are brilliant locksmiths. Always providing an excellent service and they're extremely reliable. The speedy service they provide along with their skills and knowledge make them my 'GO TO' locksmiths. Thanks guys!! Hannah C

Professional service, came and replaced just the lock on our entrance door we had been quoted for a…read morewhole new door by someone else.

I arranged for this company to re-code my Avocet ABS locks (very good locks by the way), they…read morequoted a reasonable price and seemed pretty helpful. I shipped my locks to them, paid for the re-code and waited. When I got my locks back, they were different sizes to the ones I'd sent. I produced the boxes my original locks came in, the orders for those locks all stating clearly the size of the lock. I sent up 2 Euro Profile locks (E45/I50 & E50/I45), what I got back were 2 locks sized 50/50 & 45/45. Rather than accepting all the proof I supplied, they all but accused me of lying or trying to commit some kind of fraud. I must be mistaken about the sizes - even though I had the original boxes for these locks. The mistake could not have happened they said, and yet it had. The manufacturer got involved (as this is where the re-coding takes place) and asked me to ship the wrong locks to them. All Lock&Key kept saying was "prove what you sent us". Well maybe they should have checked them in when they arrived noting the sizes. How can I prove what I put in the post ?! Video me wrapping them up and posting it ?!, if I'd have known the issues that were going to occur I'd have done it!. I invited them to come and see my 2 only doors so they could see I had no reason to deceive them. This company was stubborn and pig headed to the end, completely failing to provide any semblance of customer service. Should it ever have gotten to the point where I had to speak to a solicitor and prepare to take legal action to get my property back ? Luckily the manufacturer wanted to provide the required customer service and shipped new locks of the correct size down... I fitted them yesterday, and guess what, they are a perfect fit - that would be because I know how to measure a lock, and I know what size it needs to be and I know what size I originally ordered and what size I sent to them. Will never be using this company again. Just for calrity, the first company I dealt with regarding these locks have a policy of not discussing online orders on the phone, and can only be emailed. Perhaps if the original company had responded to all but one of them, there would not have had to be so many (4-5 in total ?!). They also did not consider security to be a high priority - which is at least one area Lock&Key did excel. Perhaps if a companies first response (and indeed continued response) was not to say the customer is wrong then the customer wouldn't be so irate. For anybody interested, I'm happy to share my communication with Lock&Key and their responses.