The Tax Shelter is probably one of the first businesses I remember my parents patronizing when I…read morewas a kid. It was a yearly ritual to go see the folks at the tax shelter and watch them put my parent's tax returns together. Well, I followed in those same footsteps, and I religiously go and see Cheryl Cagle every year, and watch her put my taxes together like a pro. I honestly have NEVER been able to stump her with a tax question. They have always treated me very professionally but they also have personalities (a rarity these days). The Tax Shelter is by no means the corporatized tax prep place, so expect to be treated like a person and not a number. If you are in the need for a tax pro for business or personal, you need to get in touch with these folks ASAP.

Last year was my first time getting big boy taxes done and not just going to the places on the…read morecommercials. It was surprisingly cheaper for one thing, but also much more informative. I got great advice for my small business taxes going forward. Definitely felt like part of the process instead of waiting for them to finish. As long as they've been around, I was surprised no one else had written a review. I would recommend going to see them.

If you want tax returns filed late and you have to call asking for returns a year old and they send…read moreyou an email then recall it since it was not completed then you call and ask where it is, they then complete it in less than 24 hours and not only that, they give you a personal and business return, both late by about a year ... they didn't ask a single question to complete the returns, so what were they waiting for? So the question, if I had not called for the tax return, when would they have completed it. They always had full POA and hade ability to do anything needed. They are guilty of CPA Malpractice. Do NOT ever do any business with these people. I am not the only one affected by this incompetent company, so I am not alone here.

Very comfortable setting. Super helpful staff and the CPA's are spot on. We drive 2 hours to see…read moreCarroll & Carroll and have been great w our taxes as we are a small self employed company. Very knowledgeable and confident!

I filed with HR block for the first time because my Dad passed away. The lady prepared the taxes…read moreand had self addressed envelopes to send the checks for the taxes for my Dads estate. I wrote the checks that night, mailed them in envelopes I was given. The next day HR block called me and said they made a mistake in the ID number. I was assured it would be fine that I just mailed the tax checks of over $60,000. IRS cashed the checks, the. sent me a letter saying I was being fined because the check was out in another account and now it shows my Dad's estate acct was not paid even though I have check deposit by IRS. My HR block lady does not call me or return emails/phone calls and I have no idea what is happening. it is almost September and I paid the taxes in March. This is ridiculous and would NEVER use them again!!!

I was hired to be their floating receptionist. I was able to attend one of their office meetings…read moreand it was a blast. They are some of the sweetest people you could ever meet. I ended up being called on a previous interview and got another job that paid more and unfortunately, had to surrender the position. But if you are seeking receptionist work, I highly recommend working here with these fine people.

I'd give them negative stars if I could. For what you'd pay a real CPA, they're basically using…read moreTurbo Tax while you sit there. I was actually given only the signature page to sign of their Client Service Agreement, when I asked the preparer played dumb saying it was all there even though the first 2 pages were obviously missing since the bullet list started with #7... The worst part, they lost my tax documents!!!! HR Blocks exact response, "I know I folded them and put them at the front. Not sure what happened." So who knows who has my tax documents, it's obviously not an issue for HR Block.

Last year was the first time in 30 years that my wife and I needed tax preparation help. The reason…read morewas because my mother in law passed and the way her estate had been set up for inheritance distribution. It had been set up as an LLC. The accountant for the estate didn't get the tax docs sent to the family members until late March 2023. We made an appointment with H&R Block in Dawsonville GA but because it was the height of tax season we weren't able to get an appointment until the first week in April. I don't remember the name of the first "tax professional" we saw but she said she was unqualified to do taxes that involved an LLC. She made an appointment to see a different "professional" named Michael Y. After consulting Google for instruction ( which I could have done) he made an appointment for us to see a person named Cherry. We weren't able to see her until a few days after the tax deadline for 2023 again due to their schedule. Cherry successfully prepared our taxes but was only partially successful in filing them.Our state tax payment was almost immediately withdrawn from the bank but our federal taxes never were. Once I got in touch with the IRS they told me that our return hadn't been filed. I contacted Cherry again, went in for another appointment but she was unable to provide an explanation. She made me another copy of our return and I mailed the IRS a check. She also processed a refund of the tax prep fees we paid. She told me that once the IRS notice of penalties and fees was received to bring it in and H&R Block would refund that as well. I did so. This branch of H&R Block is only open 2 days per week in the off season for taxes ( Tuesday and Saturday). After not receiving our refunds for 6 weeks, I tried to call but nobody at the local office ever answered the phone. I went in on a Saturday and Michael Y was working. He blew me off completely saying he was expecting somebody for an appointment. There was NOBODY else in the office at the time. He gave me the phone number for his regional manager Robert E. I called Robert and he apologized for the treatment I had received from Michael. He also set an appointment for me to meet with yet another professional named Rebecca W. She again processed our refunds and provided me with her cell number to call if problems arose. Another 6 weeks passed without receiving our refunds ( which totaled a little short of $900.00). I called Rebecca and was told that she would look into it. She called me back and told me that they were being processed. A few more weeks passed without receiving our refunds. I tried to call Rebecca but she had blocked my number. I left Robert a few voicemails but never got a return call. 10 months later, we still haven't received our refunds. Don't expect H&R Block to stand by their word.