Our experience with Keypoint Mortgage, and in particular Carlos Figueira, has been extremely disappointing. We have been involved in more than 20 first mortgages/refinancing over the past 15 years, and Carlos's conduct and performance was by far the worst in terms of professionalism, trustworthiness, and honesty.
He gets particularly low grades for communication and responsiveness to emails or phone messages.
He invariably failed to contact us even after he indicated the time and day he would call us.
He offered us a very attractive package, asked us to pay for the appraisal, and did nothing for 2 months despite repeated prodding.
Then he claimed that the lock in period had expired and blamed the lender.
Next he offered a much less attractive package which he swore we would close on it within 2 weeks.
Again not one word from him or his staff.
Very frustrating to deal with somebody who just cannot keep his word.
Complete waste of our time and money.
Good luck to anybody who feels the need to deal with Keypoint Mortgage when there are so many more reputable companies out there.
BRHS read more