This bank completely screwed me on my PPP application. They failed to even submit it and now the branch manager LITERALLY said, 'ya, I don't know what happened' and there is no one at Key who taking calls or responsibility. Key is headquartered in Cleveland....once I found that out it all made sense. What an awful experience at such a critical time. My business NEEDS ALL THE HELP IT CAN GET!! Any these guys just straight up failed and are like, 'ya, don't know what to say?'...I'm saying BY!!! MF'er SSTAY AWAY FROM KEY!!! They've consistently been a bad bank to deal with since taking over first Niagara. Switching to a smaller regional bank. read more

I pulled up to the drive thru ATM with my mother, and inserted her bank card into the slot. The machine proceeded to eat her card, and we couldn't remove it from the slot inside the ATM, so I went inside for some assistance. All three bank tellers were available as I was the only customer inside, yet none of them were willing to help, and told us to go elsewhere to get another card and that her current card that was stuck in the machine would be returned "eventually." Awful customer service, and I highly recommend going elsewhere. read more

I tried to use my credit card, it was declined. Why is the main drain got clogged in the house ( there is 3 apts. ) . All the sewer came out of my toilet. The landlord got it cleaned up and the drain open. Did not get to sleep or take a shower. So I took some clothes went to motel to some rest and take a nice shower. I had credit to use. I am going to find a other bank to deal with. The other time was I took mom out for her birthday , before I leave to go home. read more