Hayden was very helpful with information and scheduling to speak with specialists. I called so many…read morebanks and couldn't make an appointment until Hayden was so easy to work with.

Find a different Loan Officer…read more My file was given to Karen after I already begun the mortgage process with BofA and that's when the problems started. Here's there TL;DR version of the review. Pros: - Worked with me on a miscommunication on my rate after my file was transferred. - I got a great rate. - We closed. Cons: - Impossible to reach. I called and emailed her nearly 8 times a day a week and a half before closing and she didn't get back to me until 2 days before close. - Terrible Communication. During that period she didn't even respond with an acknowledgement or that she was looking into my file. - Poor attention to detail. Karen did not have some of my most basic information and documents just 3 days before my scheduled close. When she did get back to me she was asking for paystubs, bank statements, and other documents just 3 days before my close. Keep in mind these have been sent numerous times in the weeks and months before. - Poor time management. I did not receive my closing disclosure until the day before of my close. There were so many errors with the document like missing seller credit and missing lender credit. This would have costed me more than $7,000, had I not caught the issue. - Poor Service. While Karen has always been professional and courteous, her attitude at the end when I discovered the problem with the closing disclosures was either close on-time and pay $7K because of their mistake, or extend the closing date so they can fix it. - We closed with literally 15 mins left before the deadline of a Friday before a long weekend after scrambling endlessly to meet my close. Here's the more detailed recount of what transpired 2 weeks before my deadline. With just a week and a half before my close, I have received 0 communication from Karen regarding the status of my close. I called and emailed Karen multiple times (8x) a day with no reply or a simple email response. With only 3 days left, Karen finally emails me asking for my most basic information as if she's never looked at my file before. She asks for pay stubs, bank statements, address verification, and other information -- all of which has been provided months before! At this point, Karen explains how we're going to have to extend a couple more days so she can get the paperwork through. I made it very clear to Karen that my lease was up and my landlord was not giving me an option to extend. With the new closing date, I didn't receive my closing document until the night before close, at which, I discovered numerous errors and issues with the closing disclosure amounting to over $7,000 that I would have to pay. She missed lender credits and seller credits that I was entitled to. Her reaction was, take it or leave it. Meaning, if I wanted to close in time, I would be paying $7,000 more than I would otherwise to close on time or extend my closing date so she can fix her mistakes. The latter option would have left me homeless for 5 days while she figures things out. After getting her manager involved, I had to effectively manage their job myself - dictating what had to happen next, what the correct closing disclosure should add up, who they needed to talk to, and by when they needed to send in their documents to the title company. By a stroke of luck, I managed to close on the house with 15 minutes left before the banks and county closed for a long weekend. The only reason I stuck with her was because of a down payment grant and lender credit program that BofA was offering. Bottomline - Avoid at all cost. Or if you are working with BofA, see if you can find a different loan officer that will pick up their phone.

I've been meaning to change from my current bank which I've been a member of for many years. But…read morewith many of their smaller banks closing down, and since mine isn't open on Saturdays and doesn't have an outside ATM, I thought I'd go to Chase. My husband was a member, but he's passed away, and I remember that he was very happy with Chase (and it took a lot for him to put his trust into anything). But he did. And he was always right!! So here I am, opened up a new checking account....and Sandra was the biggest help I could have ever asked for. She took me thru every step I needed, and made sure everything was right on. And it is. And it's not far from home, open part time on Saturdays, and has that good old outside ATM which every bank should have!! Thank you Sandra & Chase!!

Each branch in every bank is always a little different and of all this one stands out. Really happy…read morewith Adriana and Riley, very professional and approachable. Would recommend anyone to this location.

The employees working at this bank are delightful! They are always kind to me and my whole family…read more They recognize me the moment I walk in the door and have my accounts open and are ready to help. They spend time with me discussing banking options when I ask and are never pushy. My children are learning more about saving money and kindness just by being members of this bank. I look forward to doing more business with People's in the future. I highly highly recommend this bank!!

Snohomish WaFd Bank is the best bank and, consistently, offer the best banking experiences I've…read moreever had. Treated with true customer appreciation and honor, I have never been disappointed with any of the staff or service. At times, I need recommendations or advice. They have experts on staff who can supply all kinds of information, with all kinds of skills and knowledge. We will continue to rely on WaFd Snohomish and will add accounts as time goes on.

DONT EVER USE THIS BANK!!! They will just waste your time and money. Jessica Bowman, the branch…read moremanager, is a crook and completely inept. Herself and the bank representatives such as Dennis Zender have no idea how to communicate efficiently and effectively but they do know how to take money I can tell you that. We started our journey the beginning of June by making an appointment to meet in person. They set us up for an appointment with the branch manager Jessica for the following week. We met with her in person on June 13th and discussed the property in question We showed her MLS showed her the parcel number and information on the county site, informed her the property was 43 acres, zoned Forestry, no utilities but power at the street. We tell her the surrounding neighbors have been getting well quotes anywhere from $22-48k, we told her our overall plan for the property, everythinnnng. She told us everything should be fine as long as there is power at the street but that she was going to verify with another rep and get back to us tomorrow and that in the meantime we had to finish our application. We finish our application and still haven't hear from her days later, that Friday we get a "Hi I'm Jessica, what kind of house are you looking for what area..." email. I immediately call her, she completely forgets who we are and then says ohhhh yahhhh, what was that property address again I'll let you know by Monday. SHOCKER, Monday comes around and she doesn't call us. I give her time thinking, I'm busy at my job so I'm sure she is too, Friday comes around and I call, she is not in the office but they will send her a message to call me... nothing. The next week we out of the blue get an approval letter, we were so excited. The next week once our realtor was back from vacation I called to confirm it was true, again, she wasn't in the office and they will send her a message to call me. 10 minutes later Blair, banker, calls and says it is true we are approved. I asked to make sure we can proceed on the property in question, she says yes. I ask if 30 day contingency with 45 close was ok she says yes, as soon as we have mutual acceptance we just let them know. Days later we have mutual acceptance, mind you we are in July now. We set up earnest money and then start the leg work. Taking time off work, leaving work early, performing wetland survey, talking with the assessors and zoning dept, meeting with ecologists, talking with contractors. ALL things to get us to closing. Middle of July we get a random email from Jessica, who we have not heard from since mid June, telling us we need home owners insurance, kind of confused as it's raw land I respond asking who she suggests? No response. I email Blair, she tells us we don't need it because it's raw land and she doesn't know what Jessica's talking about, so we move on. My realtor had been in contact with Blair for the appraisal, she tells my realtor that she couldn't find it so instead of calling anyone she turned back to the office. Mind you, the property is very easy to find! Fast forward through this disaster, 7 weeks of work days away before contingency is over and weeks before closing, July 31st we get an email from Jessica right before the bank closed with a loan denial letter. IM SORRY WHAT??! Jessica has no idea her job correctly and has appalling communication skills. She falsified information, lied to our faces and then put us in financial harm but of course had no problem running our credit. She got a lovely email for this too and again... no response. My realtor called and she refused to talk to her and Blair refused to give the district reps information so we had to do our own digging, don't worry we got it. 2 days later I get a call from the souther regional manager Chris, who informs me they DON'T LOAN ON FORESTRY LAND NOR OVER 40 ACRES AND WELL NEEDS TO BE ON THE PROPERTY!!! I am floored, absolutely dragged through the mud. Jessica is a poor excuse for a loan officer, she is incompetent and doesn't deserve to be in this business. We will NEVER suggest anyone to EVER use this bank none the less this branch. You want property? Call AgWest they are fantastic

Great customer service! Always very helpful, has that small town feeling!!!…read moreI highly recommend this bank!

Haven't had any issues with my bank, they don't charge any dumb fees or anything. Good for local…read morebusinesses to bank with.

very clean smelled like my local doctor office very clean the lady at the front desk was blasting…read moresome music Lofi beats it was a fun experience for just withdrawing some cash

I haven't been a fan of Wells Fargo given all the bad news about them in recent years. However, my…read moremortgage was purchased by them so I had no choice. On my two occasions to stop by the Snohomish branch, I had very good customer service from the tellers and the manager. All very friendly and courteous. Only down side was the 10 minute wait in line. I still prefer online banking, but it is nice knowing if I have to go in person that I will have good customer service from my local branch.

Have been clients of Robert Anderson for years now. All is good when you don't need anything. He…read moreinstructed us not to file a claim and has caused a lot of headache. Cannot get a return phone call or email from him, super disappointed in our interactions. Decided to do business elsewhere.

I cancelled policies both verbally and in writing. Robert confirmed the cancellation of policies in…read morewriting. Two months later, monthly payments are still being removed electronically from my banking account. I have notifies Robert, he said he will take care of it and refund the money , yet he has not. I would not recommend this insurance agent by any means... beware

Friendly staff and like the local support for community. Silvertips, Aquasox, and likely more but…read morethat's what got me interested.

I might have considered banking here at one time but an employee of theirs made a snide comment…read moreonce that wasn't appreciated. I wrote to their CEO about it. Never heard back. I will NEVER bank here now. Moral of the story: watch what you say or risk losing potential future customers (and even some current ones.) Go elsewhere. This place isn't worth it and I would give it zero stars if I could.

Kerry and his team are fantastic. He is so knowledgable with the current market and rates. He does…read morea great job walking you through the process and explaining what to expect to make the home buying experience less stressful and scary. I would highly recommend him and his team!

My wife and I have worked with Kerry Day and his team at Cornerstone twice in the last few years…read more First for our first home purchase and recently with a re-finance. Exceptional service is no exaggeration of our experience. Before we purchased our home, I was told by other lenders that they would not be able to work with us, not because we weren't qualified, but due to their lack of know how for our situation. Kerry got us into a great home with a great rate and even set us up with a fantastic real estate agent who we have also referred to friends. Kerry has kept in touch and has offered us resources to keep our finger on the plus of the market. When we re-financed we were able to drop our rate, PMI, and save hundreds each month. Thank you Kerry, Danielle, and to everyone at Cornerstone.

Hands down best loan officer.We got stuck in the process and barry and the the team came through…read more with a great idea that saved our offer Thank you guys

Barry and Morgan were a great team and helped us to get our loan! They were able to think outside…read morethe box, when other loan officers said that we wouldn't be able to get a loan. Barry went out of his way, even though it wasn't convenient for him, to help us out. Morgan communicated well and told us what they needed every step of the way. They are hands down the best team you will meet! We will gladly work with them again!