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    10 years ago

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    Gorham Savings Bank

    Gorham Savings Bank

    (2 reviews)

    West Bayside

    Gorham Savings Bank has become a typical staid bank...it has very very poor customer service. I…read morehave a personal bank account with another bank and a credit union. I have two business accounts one with another bank and one with Gorham Saving Bank (GSB). I choose Gorham Savings Bank because it was convenient to my place of business and account fee structure. However, a top priority for me at any bank is good customer service! Good customer service is not the case from GSB!! Recently, I used the ATM to deposit a check ( I have online banking and mobile deposit but the online access has a glitch in it and I have been unable to access my account, and will not let me update my password...another good customer service matter)...back to my ATM deposit...I made an ATM deposit after 5 PM on a Friday, there was a notice that the funds would not be available until the next business day same message as any other bank that I use to provide my banking needs. However, unlike my other banks that I use there was not a partial credit ( typically up to $100), and unlike the other banks I use their next business day is not Monday..even though they are open for business on Monday a normal banking business day...but rather on Tuesday. This is outrageous in this day and age of electronic banking to hold monies deposited in an ATM for that long. As an aside, this bank is open for business on Saturday and when I went in to speak to the branch manager she mentioned that checks placed in the night deposit vault on Friday after 5 PM would be credited on Saturday morning..the ATM is literally 6 inches away from the night deposit I was told that checks are not removed from the ATM every day...hmmm...so checks stay in the ATM on Sundays...and are not credited to the account on Mondays like they would be if they had been deposited to the night deposit vault. Anyway, I will be closing this account in short order because of their lack of understanding of what good customer service is, and oh a heads up to GSB when taking a complaint at the bank the employee probably should not roll their eyes because they don't want to hear the complaint! Update* Not sure why but this review indicated I am from San Francisco, CA...I am from Sanford, ME and the account was established at the GSB E. Waterboro Branch near my office.

    I had high hopes a couple years ago, having heard people rave about the customer service. In fact,…read moreI even experienced it at first. But much like a dating relationship, they couldn't keep up the dog and pony show for long. I moved to NH, lost my ATM card and they told me I had to drive to Scarborough to get a new one, or wait three weeks. Can't they print one in Scarborough and mail it in less time than that? The bank was becoming less and less convenient for me but I stuck with it, hoping to see at least a flash of the great customer service. I tried depositing a $22 check through the mobile app, which is constantly either crashing or otherwise unavailable. True to form the app would crash when taking a picture of the front of the check. I called customer service after uninstalling and reinstalling the app twice, and after shutting my phone off and turning it back on twice. I was told to dump my phone memory, reset it to factory settings and try. All for a $22 check. Well, that didn't work either. They have no answer, which is to say they think it's my phone and not their crappy app. INSULT TO INJURY UPDATE: I sent my tax return to my savings account. I am taking a trip in May and when I went to buy my tickets, transferred the money. Naturally, the money was unavailable to buy the tickets, and the airline told me so, but GSB let the hold on the money go through, so I wasn't able to buy tickets then and I am still not able to because they've tied my money up. Another call to "customer service" yielded no results. I was told they could do nothing except either try to jump through hoops with the airline, or wait until today for the hold to expire. Of course, waiting causes the price to go up, so they continue to cost me money because (this is my shocked face) it's Wednesday and the hold is still there. I decide to leave Gorham Savings and open accounts with USAA and my hunch is that GSB couldn't care less if they tried. I'd rate them with zero stars if I could. What a pity I can't. STAY AWAY FROM THIS AWFUL BANK!

    Keybank - banks - Updated May 2026

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