While living in Belgium last year I attempted to order an amp from this store on-line. After waiting for 3 months, and after numerous emails and phone calls on a near-weekly basis, I was informed that the equipment I wanted was not available, and never had been. They simply had not updated their web page for god knows how long. 3 weeks later, and more emails and phone calls, and I finally got my money back without so much as a "sorry for the inconvenience". Absolutely horrible customer service, and a double-helping of incompetence to top it off. Once I got my money back, I ordered from a German company and got what I needed in 5 days. DO NOT ORDER FROM KEY MUSIC!!!
As for their store, it's average at best in terms of stock and price, but again the customer service is atrocious. The salesperson had a friend hanging out in the store at the same time I was trying to purchase an overdrive pedal, so he was rather put off at having to answer any questions...The guy wouldn't even take the time to let me plug it in and play through it, as apparently a 250 euro sale is not worthy of their attention. read more